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March 2024 by Brett Collins
I was greeted with a friendly teller Amber and she helped me withdraw some of my assets without any hassle
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October 2023 by William K.
My original trust was made with Monroe Bank and Trust. Recently I needed a certification of trust existence from Monroe MI. FMB Private Wealth Department. After many attempts to get to the Private Wealth Department, I finally got to speak to Marshael Murphy 10/19/23. He said there was nothing he could do to help me. I asked if I came in with my trust and sat down with FMB attorney and stated that I was the grantor and trustee and that nothing had changed would they be able to issue a new certification of trust existence. He stated that he would talk to the trust attorney and get back to me. 10/30/23 After not hearing from Mr Murphy I called and he stated "What I wanted they can't give me". That I had to contact my own attorney and have him issue the certification if trusted existence. I would not recommend this bank for a trust.
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September 2023 by Robert CT
I really liked Monroe Bank & Trust, but I’m not a fan of First Merchants. Everything is a hassle with the online banking. It seems like the corporate office does not empower the local tellers to do anything at the local level, which makes things very inconvenient to the customer. They’ve closed branches and now downsized the downtown branch. I’m just not happy as a customer anymore. They seem really cheap and uncaring. We used to have a nice local bank, but now we have some outside organization. I don’t like it.
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May 2023 by Katherine Powers
Katie was very thorough and helpful in explaining details to us.
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February 2023 by RAYMONE GOLLMAN
One of the worst banks I've ever had.....
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September 2022 by V Love
I love the historical features of this bank!
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April 2022 by Charanjit Singh
destroy local businesses and small businesses, So Sad !
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December 2021 by charger channel
This bank is straight trash Customer service is a straight joke they don't help you at all It keeps saying is referred to the branch do not bank here they charge you a fee to close the account if you have less than a $100 in your account monthly they charge you a fee.... to send you a statement on how much your account has they charge u a fee other banks don't have all these fees do yourself a favor and look into and go somewhere else
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December 2021 by Chris G.
I have been a MBT member for 16 years and had my mortgage through them when I moved to Monroe. I had no issues up until they became FMB...I'd like to tell you what I really think that stands for but if I do, I'm sure I'll get deleted. The past two years since MBT was sold the service has sucked and their banking app is Making random mistakes and payments I never authorized!!! This was all within about a year. First I noticed one bill was double paid, no big deal, it wasn't that much and I brushed it off. Second time...my mortgage was sold. I switched to the new bank in the app and deleted the old one. Well the idiots still paid the old bank! I asked what happened and explained I deleted the original bank. They said oh, you need to delete the payee on the website!!! Seriously??? Thanks for telling me, why don't you put a message in the app when you delete a payee that it must be deleted on the website!!! They were no help. Finally the last straw happened today. I decided to check my online account for a deposit, what do I find? I have a negative 8400 balance!!! I'm freaking out so I check my transactions and I see the app made a payment to my Visa for 8260 I did not authorize! They tell me oh I probably just put in a wrong amount There! The correct payment amount of 1400 was made 3 days before for 1400. How could I possibly created and approve this transaction.. it is impossible!!! I called the mobile bank help and they say we can open a ticket for you. Mind you this is December 14, I now have no money for bills, Christmas presents, or my vacation to Florida! I'm told I need to go to the branch and they should be able to close the account and open a new one so I don't lose my paycheck and bonus which the bank will take immediately because I have a negative balance. I asked can you please close it, nope they need it paid off. It's going to take months to get out of this hole!!!!! I have been a member for 16 years and they treated me like absolute SH!T!!! DO NOT USE FMB FOR ANYTHING AS THEY ARE THE WORST BANK I HAVE EVER HAD!!! If I could give a negative star I would. Oh I forgot to add this. Even though I was way short of the amount needed to cover the payment they still sent it. It was rejected once for NSF which would have saved me but what do these idiots do...they put it through again so it gets accepted!!! Oh and now I have 5 $37 fees because I don't have the money to cover monthly bills. How absolutely messed up is this!!! AVOID LIKE THE PLAGUE!!!!!
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December 2020 by Robby Rockey
Can’t do curbside cashing checks when COVID 19 hit or today I can’t go to any other at this time till I get new id
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January 2020 by Eric Carter
Your atm deposits are not available for 1-2 days. No soft hold on paychecks, meaning you can't even withdrawal $20 till the check clears. I put my check in the bank on friday and don't have access to my money till Monday. I called customer service and she couldn't help me at all. I went to this branch and been waiting for an hour to speak to the manager. I waited for Shannon to finish helping the same customer for an hour. Then she told me there is nothing she can do for me. I deposited a check for $900 and she won't even get me $100 cleared. I'm seething with anger especially after listening to her talk about non-banking related topics to the customer before me for an hour. The branch manager doesn't know anything. She has to call customer service every other minute because she is an idiot.
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November 2018 by Dale Stringham
Very friendly staff. (This is their Halloween decoration.)
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May 2018 by Joey Kozma
If you want to pay overdraft fees for nothing open an account here.
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December 2017 by William Bruck
Great employees, local and friendly.
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July 2017 by Kenneth Beach
Excellent services
