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January 2024 by Roy Thompson
They have a problem with debit cards allow people access to your funds without notice then take it out on the consumer by taking their debit privileges away from them
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December 2023 by Charley Reinbolt
Outstanding customer service, online debit, and credit card protection.I recommend this bank on so many levels, and the relationship we share Is more than monetary, it is personable. I love being a member.
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December 2023 by Paige
The short blonde woman at the East Side location is so rude. She called me/my business a scam & said I was putting the whole financial institute in jeopardy by using a routing number for direct deposit for a very well know respectable company. Even if she felt that way she didn’t need to yell it across the bank & have everyone staring. I went to the Telegraph location today and closed my accounts. Do better next time Karen.
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November 2022 by Mitchell McNeill
They can charge overdraft fees, and then blacklist you from forgiving those fees. I haven't had one forgiven in a long while. I haven't needed to, but it's a bad banking to begin with by having overdraft and withdrawal fees. "So you can't pay all your bills? That's gonna cost you." "You want to take money out? Not so fast, we need money for that, and the other bank needs their cut too." They don't care that I put money into the account to try and forego the fee YESTERDAY. No matter the reason I'm stuck with their fees. There have even been times when I've had the money IN THE ACCOUNT, and they've charged an overdraft fee.Don't let them fool you they should be making money on interest driven accounts and loans, not by unethical charges.
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October 2022 by brenda cox
Shawna Smith is always very nice, helpful,, and professional.
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April 2022 by patrick hinkley
Great staff, friendly and helpful
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June 2021 by John Weaver
(Translated by Google) Sloooooooooooooow(Original)Slooooooooooooooow
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July 2020 by Jesse Karkheck
I just wanted to write a review to say what a great experience I had while setting up a complicated loan at MCCCU. I worked with Chelsea from the Newport branch, and she was there to help for every step of the way. She explained the process really well, communicated to me throughout, and made it easy to get things done. On top of that, the rates were phenomenal! If you need to setup a loan, this is a great place to check out!
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May 2020 by Jake Perry
can almost guarantee if you ever need money out of the ATM it will be down and not functioning. was promised to do ATMs wouldn't have this problem and yet here we are. it's Saturday night and the ATMs down
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February 2020 by Erin Mullin
The people are helpful and polite.
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October 2019 by Connie West
Tellers are friendly and helpful. I can always get services I need and with a smile no matter what kind of day they may be having. I appreciate the way the tellers are and how they can get past the hardest of customers.
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October 2019 by Veronica Anastasia Jennings
I’ve been sitting in the drive thru for over 20 minutes already. Only 3 cars ahead of me when I first got in line. Still waiting to get up to the tubes. This is unacceptable.
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June 2019 by Brenda A. Selle
Great rates, helpful, knowledgeable employees
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June 2019 by Karen Davis Kidd
friendly staff, only local owned financial institution in Monroe, good loan rates
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December 2017 by Robin Riley
The only reason I gave one-star is because I had to give it a star They try to scam you and charge you fees for checks that they told you we're clear and then they say oh it wasn't cleared and it's their fault but yet you're the one that gets screwed I will never leave money in that account again
