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January 2024 by Shanna Lepard
Delivery drivers were sloppy.. They dropped the dryer.. Also rude
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January 2024 by Rebbecca Banek
Karin was a lovely person helped us with what we needed and expedited the experience.
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November 2023 by Crystal Moore
Every experience at our local rent a center has been amazing, the staff is great and we’ve been dealing with them for years!
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July 2023 by Sommer Lee
I have been a customer of the 505 Telegraph Rd. store in Monroe for a few years. I don't care what the issue has been, I always call Karin the manager and she takes care of me like I'm family. My brother passed away and we were short on funeral funds, so I called Karin and explained the situation that I needed to wait and pay my bill the following week instead and she took care of me and worked all the details out. I needed new tires immediately Karin took care of me that next day. I needed something they didn't have in stock for one of my kids 3 days before Christmas, Karin took care of it! Now here it is July 3rd the day before the 4th of July a pretty busy day for Rent-a-Center. My elderly mother lives with me and is on oxygen. Those machines put off so much heat not to mention the normal heat index outside causes her to struggle even more to breath. We only have a window air conditioning unit and it breaks during the night on Sunday the 1 day Rent- a- Center is closed. I immediately text rent a center that I need 2 window units delivered first thing in the morning and if they can't deliver them my husband will come and pick them up. I was immediately contacted this morning by Karin as soon as the store opened and told she was working on my order right then. That's what I mean, the manager Karin and her employees always go above and beyond for their customers. I don't care what anyone else says we are not just sales to these associates, they truly do care for their clients and clients families.
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May 2023 by Momma
I’ve been dealing with this particular store for over a year now and there were a couple times I was late due to life stressors, as long and you get a hold of them and tell them what’s going they will do what they can! There were a few times they waived a pay forMe. Very good customer service and the employees have been nothing but nice and helpful
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May 2023 by Kara T
I’ve been dealing with this particular store for over a year now and there were a couple times I was late due to life stressors, as long and you get a hold of them and tell them what’s going they will do what they can! There were a few times they waived a pay forMe. Very good customer service and the employees have been nothing but nice and helpful
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May 2023 by Tabetha Parker
I have never rented from you guys, but have been recommended to me several times in this past week because I'm getting ready to move to a 1 bedroom and I have no furniture
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December 2022 by Jessie Justice
Josh was amazing! He was helpful and attentive,helped us get a great deal! But delivery was a mess it was delayed 4 days and my husband had to move the couch in!
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December 2022 by Kevin D Cadogan
Well the guy that text me kept telling me they didn't receive my payment but I got an email saying you took my payment my bank account shows my payment was out so I paid for something and don't even have a day set up for delivery you guys are overwhelming with me trying to do it on the web and this guy texting at the same time need to simplify this
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November 2022 by Louis Cutliff
Very friendly staff , and they worked with me . I recommend them to anyone.
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November 2022 by Justt Tamiko
Quick easy and the associate new exactly what to recommend and get me the most bag for my buck
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October 2022 by Crystal Smith
I am purchasing a stand up freezer they found for me, they did take some money off for a few small scratches and a small dent or two. But the seal at the top of the door isn’t properly attached and causes it to thaw some then turn into ice chunks/ice sickles.
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October 2022 by Bethany Whittaker
If I could give them no stars I would. Rac pounds on my door. When the person who has stuff from them is not even home. Look in my windows. Scare me.Tell us their mattress is garbage and left it here when we left it out for them with all their stuff and I have proof.then came back today to collect the mattress... Do not recommend unless you like being harassed Corrin was rude to me on the phone, and wouldn't listen to me. I will never go there ever.
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August 2022 by cute lil doggo
If I could give them no stars I would. Rac pounds on my door. When the person who has stuff from them is not even home. Look in my windows. Scare me.Tell us their mattress is garbage and left it here when we left it out for them with all their stuff and I have proof.then came back today to collect the mattress... Do not recommend unless you like being harassed Corrin was rude to me on the phone, and wouldn't listen to me. I will never go there ever.
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May 2022 by Elizabeth Schmenk
I will never deal with them ever again!!!! Very poor customer service was told I would not be charged anymore once they got the product back which I did waiting on refund!!! Employees there are unprofessional. Very disappointed