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February 2024 by Dustin Daugherty
Always understaffed always takes forever to get what you need
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February 2024 by c pierce
Find a different store if you value your time. Seems they only employ 1 staff member. She tried up-selling extra tablets and watches to an older couple that clearly didn't want or need them. After 45 minutes of this we decided to visit the other store in monroe. While we were waiting, a different couple that was there before us had decided to also leave (after browsing the phones) because they said they were tired of waiting to be helped as well.Also there is no wifi at this store to use while waiting for them to fix our issue with the mobile network (the very reason we were there in the first place).Conclusion: our mobile network issue was resolved in 5 minutes down at the corporate store with the simple swap of a new Sim card.
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January 2024 by Shai
Haley helped my in-laws on 01/06/24 as soon as they opened up. She treated them with nothing but respect and helped them with their phone issues, and even called the Verizon troubleshooting to get their phones working when she could’ve just told them to do it themselves. Very professional, nice, down to earth and is a sweetheart. Thanks so much! ❤️
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December 2023 by Manuel Ruiz
Store hours are listed to open at 10am. It's 1015 and it's all dark, I even tried calling. Goes to a recording. ?
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November 2023 by Jazz Sykes
Thank you so much Haylie and Forrest definitely professional and helped me find the perfect plan for my needs. Glad I switched to Verizon I recommend them 100%.
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November 2023 by CINDY
Frenchtown Place Senior Apts can not work with Verizon wireless.
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July 2023 by Jason Daniel
I have recently visited this store twice. The employee was able to finally fix my new phone that I purchased directly from Verizon. I had previously spent hours with tech support without resolution. Coming here for new phones in the future.
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July 2023 by Hunter D
Sandra and Ryan were extremely helpful when troubleshooting my 14 pro max. Tried for hours myself, and they got it figured out without a hitch!
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March 2023 by Justin
This stores employees will lie and pretty much refuse to help with issues. Just to say it's the phone and you need a new one so they can get commission off of a sale. Save yourself the hassle and go to a real Verizon store not one just looking to scam people.
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December 2022 by Gregory Knapp
Was a great experience and José was very knowledgeable and attentive to my needs. Upgraded my cell phone and my family plan. Thanks José for bringing me up to speed with the latest technology and your kind and friendly service. Not to mention unlimited data on all four phones for a lower rate than I was paying. No more worries about those $15 additional fees. One happy and loyal customer.
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October 2022 by Amelia Muth
Devin the store manager was incredibly helpful, made switching over plans as painless as possible & got us some great deals on our phones. Easily the best experience I have ever had at Verizon. Him & the other employee who helped us were fantastic & made getting everything done as easy as can be! Kept us laughing all the way through too. 10/10 experience!
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October 2022 by Diana Fuchs
I do not have anything positive to say about verzion. You can only receive help from the store you purchased your devices from. I'd check the BBB site before going with this company for service. I wish someone would have told me that prior to the 36 MO commitment I signed up for....I would seriously rate verzion zero stars.
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October 2022 by nick stauder
The worst, its a store run by clowns, they can't even stick to the hours they Post on the door
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October 2022 by Diana
I do not have anything positive to say about verzion. You can only receive help from the store you purchased your devices from. I'd check the BBB site before going with this company for service. I wish someone would have told me that prior to the 36 MO commitment I signed up for....I would seriously rate verzion zero stars.
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September 2022 by Rose Dazarow
Devin was the best store manager I have ever at a phone store . He helped with my bill and advice on new phones and plans.He was great!!!