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January 2024 by Wondering Watercolor
Incredible company! Able to find quality products for the lowest price with the highest degree of customer service. Jean deserves a raise! One of the most competent reps I have ever spoken to. And if they don't have what you're looking for they'll even refer you to someone who does. This company has helped my business greatly and I hope to continue to do business with them for a long time. I almost never write reviews, but I made sure to take time out of my busy day to write this because of how impressed I am with this company. Very highly recommended.
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October 2023 by Susan Matteson
Wow, this is a great company! There was a change in my order, they called and were very helpful! Quality products and service! Let's support this great mom and pop store!
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September 2023 by Pat Kimber
Two days prior to a class, I discovered that my technical pen was not working. An patient and understanding CSR at Du-All came to the rescue of this frazzled customer. She offered the needed solution and more - all of which were on sale - a bonus! Thank you for saving the day. I will be back and will also tell my fellow artists! Thank you so much!
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September 2023 by Pat K.
I panicked when discovering that my technical pens did not work and class was only two days away. The outstanding CSR at Du-All was able to provide a new pen, ink and cleaner via next day delivery and all were on sale. She was understanding, patient and provided wonderful service to this frazzled customer!! Highly recommend!
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June 2023 by Denise Nader
The owner is extremely rude and inconsiderate.
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March 2023 by MICHAEL
Such good people running an awesome business. So thankful for shops like DU-ALL
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February 2023 by Charlie Angel
I received INCREDIBLE, PERSONALIZED service regarding my online order. GREAT communications, CAREFUL packaging, everything arrived QUICKLY and in pristine condition. They have a FANTASTIC selection and I highly recommend them over a chain store, whether you are local or ordering online. You won't find this level of SERVICE anyplace else. The staff are knowledgeable, HELPFUL, and I feel truly VALUED as a customer. I simple cannot say enough GREAT things about Du-All, they are the BEST!!! ✌️❤️??️
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January 2023 by Jeff C.
I only dealt with this business for 2 weeks in November and never knew about them until recently. Words to describe them in that brief amount of time - UNRELIABLE, coy, lackadaisical, poor customer service, and a solid lack of any urgency. I was shopping for a material I never used before for an art exhibition project with an approaching deadline - large sheets of Gatorfoam board. One company in Wisconsin had it but the shipping cost was high and the shipping arrival date was Nov. 29, which would be too late. So I find out Du-All has the same product locally, though at a much higher price, but much cheaper deliver charge. Plus, they are only 30-35 miles away. Shop locally, support your local businesses, right? Well, they ignored 3 website/e-mail messages from me in one week regarding price, shipping charges, delivery, availability, etc. I had to call them and finally got someone to communicate with. It wasn't a speedy process though - it took 3 days to find out what I needed to know and I had to initiate most of the phone calls. I placed my order on a Friday, but it would still take until Tuesday to get the material from their warehouse, which is in Madison Heights nearby. This was a $470.00 order too. Supposedly (they told me) they'd call me to set a delivery time on the day before Thanksgiving. Once again, I didn't hear from them so I called and left a message. I got my second phone call from them during this whole mini-fiasco and got a whimpy, sheepish "Sorry, we won't be able to get your material to you today....we had an emergency..." etc.." I ran up to Home Depot and got a sheet of Masonite in a pinch, which I didn't really want to use, but I wasn't going to let them torpedo my plans. I got my large project done in ONE WEEK! I dicked around with these guys for 2 WEEKS, only to get let down by them! Du-All Art & Drafting Supply? More like DU-NOTHING Art and Drafting Supply. Had my trial with the Gatorboard gone well, this might have meant repeat business for them but they blew it solidly. Next time I'll try U-LINE in Wisconsin. They answered my first call right away and were ready to take my order. Forget Du-All, folks.
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November 2022 by JeGa eleventyseven
Very knowledgeable, very friendly, had everything I wanted—way better than a chain store.
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November 2021 by hane Global
Hope I receive it soon:)I am international buyer!
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November 2021 by Stefano
Pleaseeeee consider opening for a few hours Saturday
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November 2021 by Steve Hazelett
Only the best place around for drafting supplies. They have everything I need and quality at that. So much better than you can buy anywhere else. And the staff is super friendly and knowledgeable. I will not shop anywhere else.
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November 2020 by Alec K
Local and personable.
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November 2020 by Doug Baker
Terrific source for mechanical drawing supplies. They have all the old school stuff, they know what you are looking for and have it in stock. The person who helpedme today was very friendly and knowledgeable. Great place!!
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November 2020 by CarlieChris Quezada
Calling on artists, drafters, engineers and craftspeople in the area to show support and shop local. Du-All can be found at 33 Crocker Blvd, Mount Clemens MI 48043. You'll be taken care of by a friendly staff whose expertise can help anyone, at any level of experience, get the precision tools and creative means to tackle any project. It's worth the trip!
