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March 2024 by Shannon V.
ordered couch when it was delivered the driver ran over my address pole and damaged my couch . i paid for extra warranty, 200$ they called white glove treatment. three weeks later they still haven't given me rest of my paid in full order told me they wasn't giving it to me and refuse to honor warranty's or fix the broken address pole . Carlos G the salesmans like to hand out his resume to potential employers calling the ppl he works with names and tells you how horrible it is to work for Big Sandy . Carlos has a very cringe demeanor. he is creepy ladies be careful. Melissa and Bethanie are both liars and will not honor warranty or help you there's a a word for them as well . shop somewhere else . they are known for this . read the complaints on BBB! I have all phone calls recorded and all texts and emails saved . big sandy is a big scam and rip off store . buyers BEWARE!!!!
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October 2023 by Lorri Jackson
This is my second time purchasing furniture here. I purchased a living room set today from Big Sandy. Sean was my salesman. He was so patient with my indecisiveness. He was so helpful and kind. Just an all around great person to work with. I was very impressed. All the employees there were just wonderful people to work with, Veronica at the desk, sweet girl, the guys that help me load my items, very personable and I believe the manager, Jeff, just a super nice guy, took time just to chat with me. Highly recommend Big Sandy Superstore for your furniture needs.
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October 2023 by Amanda Harding
We will be back! Had to narrow our choices down and think it over. So many great options!
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October 2023 by The Schrams
We had a great experience working with Carlos recently to get a new sofa. Coming from ABC Warehouse just prior and getting high pressure up sold and monolouged to, then pitched a microwave on the way out the door, I was expecting more of the same coming here but I was very wrong, we won't be going anywhere else for furnature in the future.
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October 2023 by Tammy
This store was very helpful, not pushy, (or I would have left) did not follow you around, but was there to answer any and all questions. They gave me a good price so I bought a couch and chair! Now waiting for delivery!
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August 2023 by David Ni
Wonderful loved our sales person Shelby! She was tentative fun and very patient and the rest of the staff where very nice and friendly as well if we need anything els we will be sure to come find Shelby again
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August 2023 by Smob 81967
My daughter went in and bought a sectional and a mattress. The mattress alone (no box spring) was over $3000.00. Highway Robbery!! Apparently they offer a Satisfaction warranty for mattresses. A test sleep if you will. If it's not right they will exchange for a different firmness. So my daughter found the mattress was too firm. She went in yesterday and picked up the exchange that she confirmed by phone was "NEW". When making the bed up she found the mattress definitely is NOT NEW. There is very visible evidence of a blood stain that obviously was cleaned but not very thoroughly. She has called the store with her complaint and was told the General Manager will call her back. So far no call back or remedy to the situation. A $3,000.00 USED MATTRESS!!?? This is very questionable business practice. Sounds like a court case. Buyer BEWARE!!!
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August 2023 by kelly lezan
Fantastic customer service from Mr. Dunn, I did not have a lot of time, and he showed me everything that I needed to see and had me registered with my items and out the door very efficiently as well. I got the exact furniture I came looking for…. Happy, happy!
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August 2023 by Ed Long
It was a great experience working with Jeff Brandt. The manager, he is very knowledgeable and has a great personality. Very low-key in terms of no pressure sales. I certainly would purchase here again. ed & kathy
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August 2023 by Emmy Lou Killinger
My car ran out of gas just behind the store. The staff was so helpful to get me a gas can full of gas. They offered me a drink of water even though they knew I was not there to buy anything. I highly recommend them and their customer service. Especially to Daniel for going through extra mile. That really helped.
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August 2023 by Hanna Leiter
Being a newer couple buying brand new furniture for the first time with an 8 month old, out in store experience was great. It took a few weeks to get the sectional we bought due to being on backorder, within the first month we had issues with right side recliner. The repair man was extremely late coming to fix the issue that was not a fix, we ended up getting an entire new right side because of reclining mechanism malfunction. 7 months later we are having the same exact issue on the left side recliner. One of two repair men was very disinterested and annoyed with being on this call, we now cannot use our left side recliner until the mechanism comes in and then we will be without half of our sofa for at least a week while being repaired. We are so extremely dissatisfied with the sectional and this company, we will not be purchasing a single thing more for Big Sandy Superstore. We regret ever paying the thousands of dollars of poorly constructed furniture.
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July 2023 by Kirk Miller
They have great Quality product, however the service is something else. Had to call the sales person several times and they seem to be busy everytime so they took messages to have them call me back and they never would. I was told that I was going to get 10% savings at the time of the sales and never did, and after many calls to the store they finally gave me the discount I was told I was going to get in the first place. I would recommend taking a trailer to the store if you plan on purchasing anything because it takes them forever to to deliver your product to your house.
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June 2023 by Mark Orlando
Sean Wiley was very helpful and professional. The prices during the sale were great! Delivery expected later today. Looking forward to it. Thanks to all involved.
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June 2023 by Theodore Hummel
Enjoyed the visit and purchase. NO spills yet but how do we clean these chairs in case of a spill? No instructions on the chair tags. Please advise or send info.
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June 2023 by Jill Wicke
I was out shopping for a recliner for a Father’s Day present and found exactly what I was looking for at Big Sandy Superstore. I was greeted by Carlos and he was so helpful. He was very pleasant, personable, not pushy and answered all my questions. I will definitely contact Carlos on my next shopping trip to this Superstore!
