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April 2024 by MotherOfGamersTV
I will be nice... hopefully the employee will be nice eventually too.. ;)
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April 2024 by Trina
on my daughters birthday i went to get 2 simple vanilla ice cream cone with chocolate dip shell. Unfortunately the Lady in the drive through was incredibly rude. She have hand tattoos and when i told her she got my order wrong she replied with..." well i ask u a couple of times and this is what you said." The only thing she said ask me was "what do you mean by chocolate dip??" I dont know who hired her and thought it was a good idea. She obviously hate customer service. I use to love to go to dairy queen but unfortunately i will no longer return.
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April 2024 by Ollie Mill
The drive through gal she had dark hair. Went around 5/5:30 pm and the lady in drive through took forever to answer the speaker and I got “what do you want?” Which is not the first time I went through and got that “greeting”. I ordered two kid twist cones. Got to the window and she handed me two small twist cones dipped in confetti chocolate or something. I said we ordered two kid size twist cones… she then said I thought you ordered this and I said no. She took them back still charged my card for the small dipped cones. Got us new cones and they were still smalls which were big for me kids but… besides the point. I asked for a receipt to make sure she corrected her mistake on my card… she did not she had another lady come over and she refunded my card without any question. All I asked for was the receipt which obviously the previous gal that took care of it is too careless to correct. It wasn’t about the money it was about the rude customer service and on top not even taking the time to fix HER mistake. Again not the first time I’ve gone through and had this problem. She’s there every time in drive through and gets ruder every time. Wont be coming ever again. Thanks.
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March 2024 by Mobile_Screen_Play Gaming
I went to order a blizzard. This is my second time going to Dairy Queen in general. I asked what type of fruit blizzards they have because it doesn’t have any on the menu. The lady taking my order was really rude and disrespectful. On top of that, I believe it was the same girl who was at the window taking my card and handing me my dessert. After she handed me back my card, I watched her sit there and go around the corner and eat and come back more than once. I’m not going to eat after that person. After that, she proceeded to hand me the dripping wet blizzard. Looked Exactly like a bowl of soup. Then when I called and told them, the lady on the phone was rude as well and she told me that I couldn’t get a refund I would have to get a remake and I said I don’t wanna remake. I don’t trust what you guys are going to do with it anymore, then she told me I could get a refund. I ended up, leaving without a refund and with without a Blizzard because I threw it in the trash. I called this location at 7:25 PM on March 12th. I went through the drive-through like two minutes before I called.
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March 2024 by Deborah Blosser
The young lady who took my order was outstanding. She was very cheerful and helpful and thorough and efficient. Please give DQ another chance and I hope you all get the service I got. She was absolutely delightful!!
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February 2024 by Millie Finney
Came in for ice cream on a hot day before going to the park with my friend, friend used to work there but quit because a hostile work environment. She was worried to come in because drama but I promised that if this place had decency they would recognize we’re customers and not workers. When we entered and the workers caught my friends face they immediately seemed hostile. I tried ignoring it and placed my order along with my friend, they completely ignored me and accused my friend of ordering to spite them, I tried to calm the situation and told them I just wanted ice cream and that’s why we’re here. They continued being disrespectful and ignoring me. I told them that I was the one paying so they should focus on giving service to their customers. A girl in the back that I was watching make our food did a disrespectful face towards me accusing me of looking at her menacingly and began to ask if I had a problem and knew who she was. This began a slight screaming match bc I told her I don’t know her and just liked to watch my food get made. Both staff were very disrespectful and treated us customers with great disrespect bc they’re personal beef with my friend, may I mention in front of children and other customers. My friend didn’t tell me much about her drama with them because it hurt her but if this is how they act to workers let alone customers I understand why she quit! Will not be coming again, just because I’m with a friend doesn’t mean I’ll harass workers or even know their business with her. I don’t even trust the ice cream anymore because I fear they may of spit in it to spite us
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February 2024 by Stacey Pitts
My husband attempted to order at the drive-through. The worker taking the order says, "Pull around. I don't understand mumble. " We were not greeted at the window when we pulled up. She just looked at us. We should have left then, but placed the order. Our order sat on the counter for a good 5 minutes while she took other orders and talked to the other worker. After we received our order, my husband asked the worker what her name was. With a ton of attitude and head bobbing, she says, "my name JoJo." My husband told her she was rude and she thanked him. My husband tried to tell her that the wording she used when he was trying to order was rude. She just kept saying, "the speaker." I tried to tell her a better way of communicating that statement, and she just kept repeating, "I can't hear you," in a mocking tone. This used to be our go-to spot. The service is steadily going downhill. This will be our last time.
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January 2024 by Cindy Wheeler
I brought a birthday cake for my son. He's never had an Ice Cream Cake from Dairy Queen. I put the cake in my freezer when I got home. I had my son open the freezer to see his cake. It had melted. My freezer/refrigerator stopped working. I call Jordan to say that my son love the design on the cake. I let her know what happened. Bless her heart, she mad him a small one. She is like an angel sent from above. This young lady took such great care of me. Thank you again Jordan.
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December 2023 by Hans Roger Johnsen
Our go to treat??
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December 2023 by Kaitlyn Euker
All of the tables were filthy and the servers were more worried about their friends than taking care of the customers ?
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October 2023 by debra shaw
Got there just before closing- quick and friendly service. Always a tasty treat!
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September 2023 by Stinsgirl Feldpausch
Nothing bad to say. It's always a great time & place if they have desserts.
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September 2023 by David Reeverts
I had a hot dog and a Heath blizzard. Both were very good.
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September 2023 by James Hall
Great customer service and good ice cream.
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August 2023 by Richard Foutch
Banana split blizzard is the best!!
