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October 2023 by Hc W.
Quick Lane oil change...NOT QUICK! the last 3 times I've gone has been incredibly SLOW and the last time they installed the oil filter in a manner that left the oil leaking out. Not be going back. So sad for such an otherwise fine dealership. Get your service dept. back on track!
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October 2023 by Jay
Oil change center has a bunch of guys working there that have no idea what they are doing. It doesn't matter if they are in the back or up front. They managed to strip my oil drain plug on my super duty diesel with only 50000 miles. They are the only ones to ever change my oil.I will not be going back for any service work for any of my vehicles.
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September 2023 by JAMES RUNDQUIST
Brought my Ranger in for engine light on,Service called me to tell me part would be in the next day.I received a call the next day that it was repaired and ready to go.They kept me well informed on the progress of the repair.
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September 2023 by The Captain
Lee the Service manager is outstanding took care of all of my requests .They got me in for service/repair next day when other dealers were telling me weeks AAAAAA+++++++++ Great Team
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August 2023 by raechel mayfield
We can't thank the staff enough for our the great customer service and our van rental. My girls trip to celebrate my upcoming wedding was fantastic and cost efficient.
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July 2023 by That Guy
Friendly staff and sales department. They are not pushy with the sale. I enjoyed working with them and will continue to do business with them again.
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July 2023 by Steve Valmassoi
Basic oil change two-door for Bronco 2023 thought it was a little bit expensive
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June 2023 by Jason Arndt
I'm on the road traveling when all of a sudden, DEF system fault. We swung into the service department and so far couldn't be happier. Told them the scenario, and wow, they are right on it trying to get us back on the road. He's even working on it in the parking lot. keep up the amazing service!
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May 2023 by Bethany Tarbell
It was an absolute pleasure to do business with Courtney & Ryan while purchasing my new Ford. Courtney did a wonderful job handling tribal tax exempt forms and had expert knowledge in answering all of my car questions. Krapohl Ford is lucky to have wonderful employees! What a relief to see Ryan in their finance department! A hardworking, reputable, honest local that genuinely cares about Krapohl’s customers. It’s rare to find dealers with integrity, especially in this town!
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April 2023 by jamaih
Krapohl Ford let a deal fell through! I had them run my credit, we were at the step of shaving numbers off and they wouldn’t budge. I guess this is an highly old school dealership. If you’re not from their area they REFUSE to send you the sales paperwork for the vehicle. They expect you to fly and will give you a “driver” that will bring you back and forth from the airport. The drive from the airport is roughly 1/2 hours one way. There are also no Ubers out there or local taxi company. I find it ridiculous, with all this none sense that they wouldn’t include something else in the deal or budge in price. If a recession happens, this place will go out of business. You also need to find your own transporter for whatever vehicle you buy. Overall, it’s such an inconvenience. I’m not going to harass you for your business, should be the other way around. Maybe next time, but definitely not now. PS: I bought another vehicle and it’s in transit already, good luck!
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April 2023 by Matt Keiser
Brought my Escape in to the body shop to have some deer damage fixed and I was allowed to borrow a loaner until I was able to get a rental. Awesome job and the car looks great! Very nice people to work with.
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March 2023 by Grace Swartley
We had a vehicle recall and brought our Escape in. They didn’t get the fixes completed by the end of the day so they gave us another Escape to use for free until the car was ready the following afternoon.The other time we brought it in, we needed our skid plate reattached and they put in new bolts and we were able to be in and out of the quick lane in 20 minutes and even though we offered to pay, they gave it to us for free!We have gotten wonderful service from them and we greatly appreciate Ford/Lincoln and Krapohl. :) :)
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February 2023 by Sines Leslieann
I had a small equipment failure while grocery shopping and my dealer Betten Baker recommended that I go to Kraphol. They got my car right in, had it fixed quickly and I was back on the road. Excellent customer service. I observed people and my observation of the staff in the service department was that they really cared about the customer, made sure that the customer knew the work and asked if the customer had any questions, even waiting for the answer. Very professional, courteous employees.I can't say enough good things.
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February 2023 by D Johnson
Almost $33,000 later I have a 2020 F150 that is undrivable because of a sulfur leak that they can't seem to solve. I only had it 1 day! My kids cry because dads new truck makes them sick and I'm afraid of long term exposure so it's parked indefinitely.
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January 2023 by Pat Warner
We have had a great relationship with Kraphol Ford over the years and they have treated us well. If we have ever had an issue with any work done they have done their best to make it right.
