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December 2023 by Jacob Prell
MFCU has never been anything but a wonderful experience to bank with. I would highly recommend them. You’re a person, not just a bank account number.
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April 2023 by Tiffany Walt
Absolutely love this credit union! The first and last one that I will ever need! Amazing customer service. The only bad thing here is they do not have a drive-thru ATM! I'm sure it would mean a lot to the community to consider having at least one of your locations with easy access to an ATM. I highly believe this would benefit not only the elderly, handicap, and pregnant women, but also save the rest of us during the weather! Keep up the great work!
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November 2022 by Charla Riley
I been with this credit union for years. In the past i have also been with other local banks and as i read through the comments that were negative i thought to myself there is no comparison. I am Super pleased with the services i use here like their mobile banking, the ICCU drive through is next door when i don't feel like going inside mfcu near my branch. This is a Great Credit Union!! Thank you
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September 2022 by Steve Sheahan
Great place for your credit union needs. Go check them out and open an account!!
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June 2022 by Cecily T.
I walked into the branch on Friday, June 10th to make a payment on my auto loan. I made the payment with the teller, Whitney, and then asked if she could refund my late fee. The late fee was applied to my loan because I made my very first payment late. My first payment on the loan was due on the 2nd of April but I made the payment on the 18th of April. The teller, Whitney, told me that I would need to speak with the manager regarding my late fee. I waited in the lobby for a few minutes and then spoke with the manager, Rebecca, in her office. I introduced myself and told her that I wanted to have the late fee reviewed to see if it could refunded. I explained that I had a bad customer experience when I first opened the auto loan but hoped that she would refund the late fee as a one-time courtesy. She curtly told me that 'they don't refund fees because it's the policy'. I asked her to clarify that policy and explained that I would be setting up auto payments with my other bank to ensure that my payments would be on time going forward. I also explained that I'm a full-time student at Central Michigan University and that I needed to leave in a few minutes to head to my afternoon lecture. Rebecca told me that she couldn't refund the late fee because it's a loan and that 'fees can't be removed'. I found this explanation to not make any sense. At this point, I explained to Rebecca that I used to be a bank manager for over 10 years. I was a manager for Bank of America and Capital One. During my time as a bank manager, I always worked to build relationships with clients. I refunded many fees as a bank manager, and I always looked at the client in front of me and not the 'policy'. Rebecca looked at her desktop and told Rebecca then told me that she would refund the fee from me if I brought in my out-of-state vehicle title. I explained to Rebecca that I had already registered the title with the state of Michigan and that I had brought in the same title to that very branch when I first open the loan. I felt insulted. Here I am a graduate student who will become a physician assistant by next year and more than likely command a competitive salary. My partner, the co-signer on the loan, is a software engineer currently employed and commanding a competitive salary. These are all factors that I believe the manager, Rebecca, should have considered in wanting to continue to build a relationship with me. But instead, she did not. Rebecca told me that she would refund the late fee if I would bring the title into the branch as if I were a gopher. I am woman of color and I dare say, that is all Rebecca saw in her interaction with me on Friday. If I could, I would close my savings and auto loan today and never do business with Members First Credit Union. I no longer want the fee refunded!
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June 2022 by Swain James
I definitely do not recommend this bank my account is constantly getting flagged for fraud even though it's me using the card and I can never withdraw money from the ATM this bank is a joke
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March 2022 by zachary Stephens
Absolutely lives the staff here always super kind and helpful. Never really too long of a wait here. If you just starting out trying to establish credit this is a great place to start! The offer alot of ammediates that you really can't find other places
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August 2021 by Wade Grimm
online is easy to track my spending and transfer to/form checking and savings as needed.
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August 2021 by Joshua Sinquefield
I'm officially at my wit's end with this bank I've called three times and visited on more than one occasion! Yet still, they are declining my card despite me being nowhere near my limit. Not to mention the fact they got basic information wrong on my account which is just ridiculous. If this is fixed though I'm rather doubtful that it will be at this point I will edit this to reflect as such but as of right now I will likely be getting an account elsewhere. Can't deal with this anymore!
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July 2021 by Alyssa Andy
Don’t even waste your time with this bank fr
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June 2021 by Miranda Dominguez
sllloowww. My husband and I have been sitting in the drive through a good 10-15 minutes before someone got to us. When someone finally did get to us there was no apology for our wait.
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April 2021 by Joshua Bennett
I'm officially at my wit's end with this bank I've called three times and visited on more than one occasion! Yet still, they are declining my card despite me being nowhere near my limit. Not to mention the fact they got basic information wrong on my account which is just ridiculous. If this is fixed though I'm rather doubtful that it will be at this point I will edit this to reflect as such but as of right now I will likely be getting an account elsewhere. Can't deal with this anymore!
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April 2021 by Tanner Lachcik
Never open when you need them to be unless youre unemploymed good luck finding the time to get there during office hours seeing as theyre only open a few hours a day and the same hours as everyone else is working
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April 2021 by William Venseretii
My credit card has only a $200 limit and you have to go in there and basically jump through a bunch of hoops of course metaphorically speaking just to get it done you have to prove that you have income or they won't let you take the limit offThey are very friendly and patient people but they're always busy and understaffed for a bank who has so many as I'll say customers who go on through the bank all day
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April 2020 by Ryan Havens
Great credit union. Know me by name and remember what I need done every visit.
