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February 2024 by Nathaniel Sessions
Been a loyal customer for years. Finally decided to go in to upgrade my phone only to find out they don't offer any sort of discount or upgrade deals for customers. Not very good business.
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August 2023 by Keith “Availablenearme” Moffett
Very helpfull with my concerns about my phone. I also perched home internet was a great experience.
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August 2023 by mindy Sprague
We have had metro for 10+ years, yesterday we purchased a new phone on our existing plan. We got a text after paying saying our bill for going up $18.00. I inquired about this right away and was told by both employees that this was a “new” thing Metro was doing in making it mandatory to purchase insurance on our phone and not in their control as well as charging a now mandatory $5.00 convenience fee and I would have to wait 24hrs to correct it. That did not sit well with me so I called another Metro store and then corporate and was informed that these charges were NOT mandatory. Basically they get commission on these EXTRA charges and the associates at the Mt. pleasant MI store were dealing in shady and unethical practices to line their own pockets and when asked they outright lied to my face and even laughed as I left the store. After finding out this information I did go back to the store to confront the store manager and he did do his best to make the situation right by refunding me some of my expenses and removing the insurance charge, but I wish he and Reenu would had just done the right thing in the first place. He informed me also that Reenu has a history of doing this to customers so please if you do choose this store be on your A game and keep a look out for unnecessary charges.
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August 2023 by Keith Moffett
Very helpfull with my concerns about my phone. I also perched home internet was a great experience.
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June 2023 by Betty Miles
Went to the Mt. Pleasant store for the first time. The young men were very nice AND helpful!!!Thanks guys!
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May 2023 by Matt “MNM” Mcclain
The service good and employees areInformative also under paid for all thePublic probmatic with contrived obsolescence of low grade equipmentBeing over consumed daily.Have a good day
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March 2023 by Sasha Perkins
Went in to buy a new phone .... there was someone ahead of us so I'm like no big deal I'll wait .....after 10min of being in the store and the guy didn't greet us didn't say I'll be with you in one moment NOTHING customer service was poor I won't be back and will spend my money else where I already have two phones I needed another for work purposes but I' might as well go to AT&T
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March 2023 by Birdie games too dope gorilla Queen Street runner
Great service. Lots of help. The guy that works up there will help you save money as much as possible and that is so appreciated.
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August 2022 by David Coleman
Great staff. Some great deals on cells and tabs.
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August 2022 by Umair Zulfiqar
Great employees always very helpful and they go above and beyond to make sure customer is happy
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August 2022 by Alex Brown
Really great staff here! Always appreciate how willing they are to help.
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August 2022 by Derald Courser
Not much I can say it's a phone carrier some good deals some not so good contracts not so good
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November 2021 by Heather Ardister
I locked myself out of my phoneThe gentleman there was very helpful and got me unstuckThinking about an upgrade nowThanks.
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June 2021 by Judy Durham
Awsome! We enjoyed talking with Yousef while he was taking care of us.
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June 2021 by Katie Schutz
Yousif goes up and beyond to the best of his ability for his customers and is always kind and professional. Highly recommend
