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November 2023 by Carrie Kirkpatrick
THIS store is unbelievably amazing. John helped my family and I out of a giant mess created by “the other” store. I could not have been more upset and beside myself. John listened to me calmly even when I wasn’t calm with him. He was very apologetic and encouraged me to come in to his store so he could make things right. I admit I was hesitant. I was ready to just throw in the towel. He assured me he could help me. That he most certainly did. He was patient, kind and more than helpful. Everyone who works in that store was more than accommodating and kind. They were all very knowledgeable and I felt as if they cared about what had happened to us “over there”…..John stayed well after closing to be sure we all had our info on our phones and could access everything we needed to before restring the old phones. He wasn’t checking his watch to “get out of there”. He cared. I cannot express enough how wonderful they were to us. I sure hope they get the accolades for this that they deserve. Top notch, very classy T-mobile. Good job and thank you. Even though thank you doesn’t even begin to say how much they are all appreciated. You are rockstars!!!♥️♥️
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October 2023 by Hunter R.
The team at this store was amazing. I had previously been into multiple other store before coming to this location. No else could solve my issue. But the team at this store was able to in a very timely fashion. Very thankful for the help I got today. Everyone in the store deserves a promotion/raise. I would highly recommend this store to any one.
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September 2023 by Derek Love
I’ve been in this store many times and when I go in there as a (AT&T) customer. The lady’s and gentleman always treat me VERY nice anyways!!! A special shout out to Tiffany!! Thank you,,,I love this new screen saver.
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September 2023 by Cathy Mielke
Important for all t mobile customers to know: deal with the corporate store on Pickard rather than the 3rd party dealer store on Mission in Mt. Pleasant. My husband and I learned the hard way by dealing with the 3rd party store who lied to us to get us to purchase from them, and Matt and Tiffany at the Pickard store told us how to remedy the situation. They were helpful as can be and saved us a lot of aggravation and wasted time. We are filing complaints against the Mission St store, but please, save yourself the hassle and deal with the honest folks at the Pickard store in Mt. Pleasant. Thanks and appreciation to Matt and Tiffany!
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July 2023 by anthony wen
Kyle great guy very nice and informative. But a customer 14 years and they give no discounts for existing customers. Paid full price for a phone
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June 2023 by Carol Allen
Love t Mobil and the staff if great
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May 2023 by Mary Rodriguez
They are excellent help me when I have issues I don’t undersatand
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March 2023 by Alisha Peters
Had a great time, super friendly environment! Morgan and Jewels gave impeccable service. Will for sure be back.
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January 2023 by Ernest Woodbury
T mobile is a great phone store vary courteous and professional on what they do for people I would recommend it to all my friends.
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December 2022 by james finney
I had a terrible experience with this store. I don’t believe them.
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December 2022 by Milton Marshall
If I could give this place negative stars... I would. They lie here !!! They tell you what you want to hear... and once you have signed the papers... everything changes. Do yourself a favor... don't go here.
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November 2022 by Andy Lyke
Aveion was great despite the fact that t mobile service themselves didn't follow thru with what they told me. Thanks so much for getting me thru the process though! 1 star for t mobile 5 stars for her.
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November 2022 by Stephanie Visco
Nice staff, very helpful. They went above and beyond to assist me with an issue. Great customer service!
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August 2022 by Pamela Shinn
Love the service at my T Mobile off Pickard in Mt Pleasant MI! They're service is awesome!!! Always helpful.
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August 2022 by Phyllis Mullet
I was very pleased with the help from Tylor Carey at T-Mobile the service there is very reliable and true to its word.
