Traverse Vision is a highly regarded eye care provider known for its friendly and helpful staff. Many customers appreciate the wonderful experiences during their appointments, highlighting the thoughtful approach to tests, such as using alternatives to the traditional air puff test. The staff is praised for their kindness and understanding, even when customers choose to purchase eyeglasses online. Traverse Vision has also provided excellent customer service in urgent situations, like assisting with lost contact lenses. However, there are some concerns about transparency regarding test costs, as some clients felt uninformed about the expenses for additional tests. Overall, Traverse Vision is recognized for its commitment to customer care and support in various vision-related needs.
Been going there for years, very good customer service and communication.
June 2023
I won't go back there , they passed me thru a line one to another ,adding tests without imforming me of the Costs of EACH test. there was No questing whether I needed that test and in the End the costs were unreal, I mean really ?
January 2023
Traverse Vision is fantastic! We were out of state and my daughter lost a contact lens. Sue took care of ensuring a prescription was sent to another optical retailer so she could get a replacement. Excellent customer service. Very friendly staff, this has been my go to for eye care for years. Love them!!!
