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January 2024 by R F
The best U-Haul location I have used. This location has great staff members and a good selection of trucks. The staff has gone above and beyond on a few occasions. Highly recommended!
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January 2024 by Ray B.
There are a few U-Haul locations in Mt. Pleasant and this location is not only the best in town but the best I have worked with. Highly recommended!
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November 2023 by Shelley Husted
So far a great place Shawn is super funny but very helpful I'm currently gunna be homeless he called around to help me try to find a place for my children and I to stay he is just super amazing thank you Shawn for all your help and kindness
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November 2023 by Nancy Dziewit
I must say this is by far the best U-Haul location I've ever used . Shaun was the gentleman who helped me out and I had one of the best customer service experiences . The trucks I used were clean and I didn't have to wait for one .... Very thorough and helpful with all my moving needs and questions .... Highly recommend this location
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July 2023 by James Torpey
Friendly staff easy to find and navigate the lot
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July 2023 by Maggie Pope
cannot say i would reccomend unless you enjoy being lied to, talked down to, and generally mistreated.i had a rough experience start to finish with uhaul. my reservation got canceled despite me getting a confirmation email and completing the necessary paperwork. the gentleman at the counter (not shaun) was extremely helpful in getting that fixed and getting me on my way. he even gave my dog a treat which i know she appreciated! but that is where my good experience ended. i traveled 2.5 hours away with what was supposed to be a one-way trailer, i called and confirmed with the mt pleasant store that it was okay that i dropped it off where i did, i was told that it would be no problem by the staff in mt pleasant and by the store where i left it. much to my surprise my account was double charged and then some. i was charged around $170 for what was supposed to be about a $30 rental. when i called the store, the manager shaun answered and promptly told me that i needed to empty my voice-mail box if i wanted the necessary information. he then proceeded to tell me what i wanted to know, which was why i was charged so much. he blamed me for not reading the contract and maintained that his staff would never have given me that information. i wasn't able to provide him an employee name but i was able to tell him the date and time i called which should be more than enough info to figure out who i talked to at such a small store. he basically and less tactfully told me to deal with it because i didn't read the contract. the conversation went so poorly that my mother sitting on the other side of the room was outraged when she listened to the way shaun spoke to me. he was not willing to help me in any way or even offer a kind word. the staff interaction (except with shaun) was professional and helpful. uhaul corporate should facilitate more customer service training to the manager of the mt pleasant store.
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July 2023 by C D.
The manager was rushed in his interaction with customers and unhelpful. The staff, on the other hand, were helpful and polite.
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June 2023 by Eric pope
avoid this location at all costs. they mislead you as to the return policy and like to talk down to ladies. avoid sean and the location on venture way. uhaul corporate needs to cover the gas costs to go up to Harrisville and get a trailer. also the weekend gal (didn't catch her name) needs retraining at a minimum if not fired. the lack of communication between stores is ridiculous. again, AVOID THIS LOCATION AT ALL COSTS!!!!!!!
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June 2023 by Joe Sell
We’ve moved several times over the years and Shaun and crew are the best I’ve ever encountered. Friendly, down to earth, and treat people the right way.
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June 2023 by Wayne Raniszewski
Wish I could have had it until the next day for the price
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April 2023 by Felix West
Shaun is the best manager -- super approachable, friendly, and willing to help out his customers as best he can! He helped us out so much with a long move and was as patient as can be even in difficult situations. Thanks so much!
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March 2023 by Madre M.
Shaun went above and beyond to ensure I had the equipment and supplies I needed! Very professional and friendly. This is the BEST place in town and having used other locations before, I insist on using the Parkway Drive location with Shaun as my go-to person. Highly recommend this location. It's the only one my family will use as nothing but top-notch experiences here.
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March 2023 by Dawn Eby
Shawn is one of the best workers U-Haul could have, he has a great attitude,
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February 2023 by Eric Ingraham (EricnLynne)
You have to find the workers, they don't stay in the office.
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February 2023 by A-1 Cleaning Company
Great customer service from shaun
