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July 2023 by michelle
Friendly service!
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July 2022 by Andrew Staggs
Completely unprofessional service. I rented a car hauler online and picked it up but it was to small for the truck. Returned it and was told no problem the card would be refunded. Original renting fee for one way from Mt pleasant to Taylor mi was 73 and some change I thought but was charged 95.40 then again 38.05. I had the trailer for 45 mins tops. When I dropped it off I asked if I needed to sign anything or needed a transaction receipt and was told no. I recieved a phone call from Taylor location 2 days later asking me when I was dropping off the trailer and I told them I didn't take the trailer from Mt pleasant location.When I called corporate office they informed me that local dealer left a note on file stating I was gone over 3 hours with the trailer and they felt differently about me disputing the charges. I have receipt from triple A which I ended up having to use to transport the vehicle because the trailer didn't work.Spoke with branch office manager and was met with complete disrespect and disregard to any rational resolution to the issue at hand. Completely unprofessional in every way.
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January 2022 by Jenn Winstead
The Lady here, went out of her way to get our Rental truck done.
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July 2021 by Ezy Maestro
Pam is rude and not helpful and seems like she hates her job and doesn’t want to be there or help anyone. Terrible customer service!
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January 2021 by Tony Leja
Easy to get in and get out. Staff was helpful and speedy
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January 2021 by John Leonard
Again with horrible customer service.
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November 2020 by Frank King
U haul was wonderful up until now!!¡!
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September 2020 by Gary Austin
The lady was kind of a smart alec not real nice
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May 2019 by Claire Meyer
Prompt and courteous service.
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April 2018 by Jack Wiggins
Not u haul anymore it's Penske but over all did the job I need to do
