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December 2023 by Tim Rohr
My first time to Eyemart Express.Was immediately greeted upon entering the store, we only had to wait a few minutes with no appt. And they where semi busy.Kyla helped me out, was totally AWESOME, answered all of my questions, took her time to explain my options.Was told about 2 hours to make my glass and got a text in only 30 minutes that they where finished.Awesome, Amazing service in today's world.We will be going back for our sons glasses.
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December 2023 by Anne Cunningham
I love the staff here. They are super friendly and down to earth. Kayla made it fun to pick out new frames, love her!
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October 2023 by Al Schut
Good experience at Eyemart Express. Great eye doctors, friendly workers, fast service. Both pairs of glasses were completed within 50 minutes. Will be using Eyemart Express again.
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September 2023 by Jodi Carson
These lady's are WONDERFUL. Amber got me in as soon as I got there because I had Ann eye glad emergency!!!! Omgoodness they were lifesavers. Same day glasses and my extra pair in a week. Couldn't be happier!!!
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September 2023 by Helen L. Anderson - Williams
THURSDAY: Greeted by a Rep KAYLENE, friendly & knowledgeable (from Grand Rapids). I PICKED OUT GLASSES! Because of her I made an appt for 3pm.Went back at 3pm fill out paperwork & had vision exam.So when I go to check out ,JORDIE took 45 minutes just to ring up my order. He kept tying & plugging in codes. He took my measurements, confirmed my insurance coverage we of $350, and calculated that I would owe $2.50. Finally, I said I need to leave and go to the bank. He said, he already bill my insurance, but the glasses would be ready before 7:00pm, and he would call me.Never got a call...FRIDAY: I went back the next morning, and asked him why didn't he call me. He starred & didn't answer. He never billed insurance nor did he put in my eye measurements in.His Manager Dawn came in and said she overheard the conversation, and he didn't finished the order because he was waiting for the $2.50 from the bank. No, I said you overheard wrong; I was going to the bank for other reason. I had $2.50 (cash, debit card, card, & check).RENEE, came and tried relentlessly to help, and was having a hard time with the computer system.DAWN said, it was not $350, that the wrong amount, and she didn't know how Kaylene came up with with that amount. & her notes said $350.RENEE, relentlessly kept trying navigate the computer. Finally, sugguested if RENEE could simply call Kaylene to confirm. Renee called Kaylene, who told her what, where, and how to do it...RENEE exhibited excellent customer service and was solution-focused...DAWN & JORDIE show extremely poor customer relations & customer service. Didn't try to make an effort, fact-find, or just do a little research!!Just to pick -up glasses (not ready,) I was there from 12:45 to 2:30pm, and still had to came back in 3 hours!!!RENEE get 5 ?????
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August 2023 by Jeannie Lynn Davis
Amazing experience! My family was visiting Michigan and my husband dropped his prescription glasses in the lake while boating, and Eyemart Express was able to get us in the next day and cut glasses for us and had them ready in one hour! They even squeezed me in too! We both got great glasses and even used the buy one get one promotion! Dr. Lynn was very sweet and professional, and so was the team. Thanks everyone for a great experience!
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August 2023 by John Sutherland
I think the people who left bad reviews probably clicked wrong place thought they were someone else. Virtually 99% had positive experience. I walked in was greeted immediately in friendly courteous way and mind you I'm dressed like hobo riding my bike lol. Told them what I needed dude made recommendation that I didn't really think I wanted but I'm soooo glad he made me do it went with no line bi focal now I can see up close with glasses on. I would have said no to save money but he knew better. They said 3 hour wait and text me 29 minutes later. OUTSTANDING SERVICE!!! Thank you.
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June 2023 by Mike Ressler
Where do I start! Service is the best I have ever seen. Staff was friendly , kind , knowledgeable. I absolutely hate waiting for my glasses. IF they have the lenses in stock for your glasses they can be made there. I wasn’t just a sale to them. I walked away with both prescriptions for sunglasses and regular glasses same day. (May not be the case for everybody).
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June 2023 by Courtney Stephens
Always amazing. I have never had the most friendly service from anywhere. An my glass were ready before the 2 hr mark that they told me! I will always ho there for mine an my family's Eyewear needs!
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May 2023 by Kile Clark
The staff here were nice and courteous when you first walk in the door. From the eye exam to picking out your frames, to finally getting your glasses; they are all about you! I recommend this place in the highest regard and will send everyone I know here for glasses! The quality you receive is outstanding! I walked out paying $240 for an eye exam and 3 pairs of glasses, all without insurance. That's phenomenal! Thank you to the staff and keep up the great work helping everyone to see their world!
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May 2023 by Janine Norwood
We were greeted immediately by Anna the moment we walked in and she took care of handling my husband’s prescription that we brought in checking our insurance and then proceeded to help us get all the different glasses that he wanted including sunglasses. She was so awesome and helping us pick out what we needed and she was very thorough and gave us very good information on pricing. What our insurance covered, what our co-pays were, what our out-of-pocket cost was just all the information we needed. She was helpful from beginning to end couldn’t have been more thorough and gave us very good information on pricing what our insurance covered what our co-pays were what our out-of-pocket cost was just all the information we needed. She was helpful from beginning to end. We couldn’t have asked for a better service. We will definitely be back.
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May 2023 by Paul Townsen
Very nice! Receptor and assisting in always possible. I actually came out with more pair of glasses than I anticipated that actually stuck and felt good on my head. It was not falling off and they were staying on everything fit. It snuggly and nice thank you. I'm all right for being excellent in your customer service. Thank you very much! So grateful for eyemart
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May 2023 by Diana Holovka
Never been to Eyemart Express and was so glad I stopped. Great service, especially with Anna. Sales and promotions were great, bought 2 pair of prescription glasses and 1 pair of readers and received 1 pair free.
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March 2023 by Eric Eldridge
The staff was very helpful and made sure I got exactly what I needed. They made suggestions but weren't pushy about it. The overall experience was very good and I would recommend them to anyone looking for quality eye care.
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March 2023 by Tosha Conley
Great experience both times I went in for exams! All the staff is fabulous and Anna did a great job helping me decide which pairs were the right fit!