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January 2024 by Michigan Actor
Great people and products. Highly recommended!
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December 2023 by Evan Murphy
Very rude staff. I became a member in 1988 but Im done with this place. Pulling my money.
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September 2023 by Helen Hines
I had a car loan there just finally paid off last month.. yeah me!!? my interest rate was great the associates are all wonderful and very friendly im happy to be a customer there
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May 2023 by Mark Hamilton
It is ok
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December 2022 by Kelsey Tjapkes
Great service here. I was able to get a car loan with no hassle and all thanks to a wonderful loan officer by the name of Tambra
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February 2022 by Cheryl Harrington
I'm very pleased with the different branches in the people that work there. They're very kind patient and accurate.
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August 2021 by Brooke May
Their fraud protection isn’t good. I had 2 fraudulent charges that I called when they were pending, they said there wasn’t anything they could do at that moment and wanted me to call the company to make sure I didn’t make any purchases. But they said multiple times “you sure you didn’t buy an airline or bus ticket” “just make sure you didn’t buy anything” when I knew it wasn’t me since I didn’t use my card in over a week at this point. Then I called back a few days later once the payment posted and a different lady asked “why didn’t you answer the fraud company when they tried to contact you” but I never got a call or a text..they never switched over my number when I got a card through them. They had a number that we haven’t had for 8 years. Then I filled out a fraud report. I got money back from one of the charges. So I called about the other one and they couldn’t even find my paper. It had gotten put in the wrong place. Then they said that the money back in my account from the one charge is from the place that I had charges from…so apparently the company a week later put money back in my account…a place I couldn’t even get through to… so that was weird but then they said their fraud place said it was out of their hands. And they gave me no good reason as to why other then that “they just can’t do it, it’s out of their hands” so I’m switching banks. Also if you need a high amount of money anyway they can’t give it to you without Atleast a 24 hour notice, only in a cashiers check. They also lower the interest rate they give you back on your money that sits in your account but they don’t tell you.
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June 2021 by Sayde Adams
Very quick and easy In and out through the drive through
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June 2021 by Bill Spalding
Great drive through service ?
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July 2020 by Josh Sherry
I had a terrible experience with Family Financial! Go to any other credit union and your receive better service!
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October 2019 by Jason Walters
Very polite customer service, very fast, I finance my car loan through these guys, they're Great.
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September 2019 by Janet Danz
Very nice people, we have been customers for over 25 years.
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May 2019 by Jason F'n Walters
Very polite customer service, very fast, I finance my car loan through these guys, their Great.
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April 2019 by patrick everett
Fantastic customer service,even when customer tries to use credit card instead of atm card,atm ate it,as per instructions of credit card company.Great people and service!!
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April 2019 by crisa brown
Great customer service!
