This JCPenney department store in Muskegon is a bigger store at the lake mall with lots of variety and options. Customers find a wide range of national and private brands across apparel, footwear, and home furnishings. Reviews note the store is clean and has great prices, with many always saving big. The selection is great and they carry a lot of sizes, though some note a limited plus size clothing selection. Staff are frequently described as very nice, kind, and very helpful. However, service can be hit or miss, with some employees being knowledgeable and helpful while others are less informed. Prices can also be hit or miss, so checking online for discounts is recommended.
Christine was INCREDIBLY helpful and she has a heart of gold. A big thanks from Mia & Isaac.
July 2026
I'm thankful that they're open for online returns. Don't be fooled by the lack of cars in the parking lot.
May 2026
Early am online purchase was available for pickup around lunchtime. Sales staff were friendly and knowledgeable. I ended up buying more of their sale items. Thank you
