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January 2024 by Jacob Gee
This CU has been my primary institution for most of my life. Justin Bamford gave me my first credit card and auto loan. It was great when he was in charge. Not so much these days. I've had issues over the years with auto loans and now I have a problem with their rates. They try to reel you in with a 6% APY checking (only on balances up to $6k), which sounds good, but you have to jump through hoops to get it. The main one is the signature based debit transactions. If you don't meet the number of required transactions, you don't qualify for that 6%. We don't use our debit card because we like to take advantage of cash back using our credit card. So, no big deal I suppose, they're not the only ones doing this. The problem I have is that they're charging me $5/month to have an active checking account! So I'm getting a whopping below national average of .15% from my savings account. I'm actually losing money by keeping it here.
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January 2024 by Tori Vanderstelt
Jen Gil was great to work with. I had a wonderful experience working with Route 31. I would recommend.
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January 2024 by Ben Dahlstrom
I have been a member for close to 14 years and have been happy with the professional and friendly service your institution offers. Ashley has always been more than helpful and so pleasant to deal with.
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December 2023 by Heather Goss
My teller Josephine Martino went above and beyond to make my experience at Route 31 so easy and positive that I look forward to coming into the credit union and growing with them!
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December 2023 by Mary Suarez
We have been members for 18 years and love the personal and professional relationship that we have with Route 31CU. Ashley at the Terrace Street location in Muskegon is Amazing! She handles every transaction, question and issue with ease, smiling and engaging with me every time. She has gone above and beyond multiple times to get answer for me if needed. She makes me laugh and smile every time I walk in or pull up to the drive through. She is an incredible assets to Route 31! Thank you for your Service Ashley!!
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December 2023 by OmegaSCP
I overpaid on the last payment of a car loan I had through them and they did not inform me of this until I called them after i was unable to access my account. After that I wanted to get that money back to another account but their website to so poorly designed that I cant even figure that out. Now they've got almost $200 of my money and I cannot access it at all.Update almost 3 hours later: I eventually got it figured out, but it required creating a checking account to use a specific feature. Very poorly designed.
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December 2023 by Wade Justice
Michelle was awesome to work with on my most recent loan! She made the process very quick and effortless while also ensuring all areas of need were discussed.
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November 2023 by Jason Burt
Working with Route 31 has been great so far. Nick (Business accounts) and Melissa (Branch Manager) have been extremely helpful with getting each of our different business accounts up and running!
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October 2023 by Jennifer Evans
Route 31 Credit Union is the Best! I have opened two lines of credit with them in the past 90 days and it was sooo quick and easy! Thank you Joey and Jen Gil!
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October 2023 by David Paparella
I joined R31 Credit Union a little more than a year ago consolidating money from 2 others and have used credit unions all my life. I have been so impressed with Route 31! The staff is wonderful to work with and the excellent rates across the board for Savings, Checking and Loans to support the members is just terrific! Tell your friends & family to do their banking at a credit union and the best in West Michigan is Route 31!
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October 2023 by Russell James
Had an emergency transportation problem. Taryn (loan officer) helped me get a loan extremely quick.
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July 2023 by Harley Updyke
I know I'm glad I'm a member they've helped me out many times when I was in a pinch and needed a loan to get a tooth pulled that cost $300 and they gave me the loan for it all over the phone and got it done in one day so that same day I could go to the dentist. And they've always help me with anything I have needed I generally deal with the employee name Char she gave me her extension and told me that she'll handle my stuff personally so she knows me in my accounts better. Any time anyone wants to join a Credit Union Route 31 Credit Union is a great one to be a member of they take care of their members just like they claim they do. I've been a member for at least 15 years and I haven't regretted it once I'll never change to another banking Institution. They are the best. ??I just read some of the reviews and the one that had bad reviews I think personally they had an attitude of Their Own and took it out on their situation with you guys I've never had a problem getting a hold of anybody I've never had a snotty person answering the phone everybody has always been Pleasant to deal with, when people call and already have an attitude they're going to find somewhere to blame it on and I believe that's what they were doing because everything that they've said bad I did not have anywhere near that type of the situation. People like that are the kind of people that look for trouble to begin with. Before I retired it I used to have people do the same thing because I worked with the public also and when they have an attitude it doesn't matter they'll blame it on whoever they can. I've never had a place that's been this easy to deal with and had Associates this nice and the person that couldn't get through on the phone was their own fault because I never had an issue getting through to a person. People like that make me sick because they don't deserve they have anybody treat them nice to begin with.
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July 2023 by Sierra Chapin
I went into the credit union with my grandpa who banks there and I got a teller who was so rude. I asked to use their bathroom because I’m 32 weeks pregnant (which I did tell the teller that) and he told me no and said there is no bathroom for the public and I asked if there was a bathroom in the building I can use and he said yes. I asked where and he was rude and said it’s for employees only and you have to go somewhere else. He was very rude and short the whole time with me. As someone who works at a bank this was very unprofessional and I’ll be talking with my grandparents about leaving this credit union.
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May 2023 by Katrina Dykman
This “financial institution” is trash. Customer service is horrible. I have had absolute horrible service and I’ve only dealt with them for 2 months. I have had to bend over backwards just to make a payment on my car loan. Nothing is simple. I’m going to try to move my car loan. Just so you know going in, I wouldn’t even waste your time. Pay the extra .1% interest and bank somewhere else.
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May 2023 by Occidental Eats
Down to earth and hospitable. Professional, yet personal. Efficient, and a breath of fresh air is how we’d begin to describe our experience with Nick, our new account executive, Melissa, Nancy, Mar and the Route 31 Team!In addition, it’s just one more way we can invest in our community, and discover financial solutions to our needs and business growth.Keep up the great work, and thank for making us feel like family from the very start. Now that’s banking done right!
