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July 2023 by Lonz Watt
Kennedy was great and helpful highly recommend this location !
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July 2023 by Antwon Harris
Ezekiel was awesome ' GREAT CUSTOMER SERVICE '.
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July 2023 by V B
We went in for new phones. Ezekiel convinced us we would save move if we switched our plan. Our bill went fromn$140 a month to $275 a month. He was so friendly but we were scammed!
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July 2023 by Ronda Blackmore
It was very clean very awesome staffKnowledgeable people friendly
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June 2023 by Christine Edwards
I love T-mobile but their stores are all but worthless... Customer service is basically useless. We can't get repair services unless we go to Grand Rapids from Muskegon. We went to the Sherman Blvd. Store to buy 2 new phones but the young woman working wasn't being any help so we bought our 2 new phones at Best Buy instead, like we did 2 years prior because the customer service at Sherman T-mobile sucks.
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May 2023 by Cat Smith
The best place and best workers Ezekiel has the best customer service and is so welcoming . Definitely will be back .
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May 2023 by Don Forest
Pretty shady business practices. Went here yesterday with my partner to get new phones and we both got the same phones at the store and when we got home we noticed both phones battery's levels were down and we both have the same cords and chargers and so we started charging our phones. His phone took an hour to charge while mine took 4 hours to charge. It literally takes 20 mins to charge my phone 2%. And i looked on google and it basically says i have a bad battery in my phone. So we go back to the store yesterday and tell them about it and asked if we could exchange it for the same phone and they said we couldn't. Any other place you get a defective item . They let you return it or get an exchange.
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May 2023 by Kristy Fisher
Best phone service ever! Totally recommend!!! Ezekiel in kendalynn are the best!
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September 2022 by Rich Jones
Great customer service at the store but the phone service is horrible. I'm sitting in the garage and can't text my wife who's in the house.
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August 2022 by Jeanne Moore
Kendal was awesome. She really helped me!!!!!
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May 2022 by Umoja
Customer care that is what I can say about Zeke he helped me so much and he took the time to explain what I needed so I could understand thank you again Zeke on Sherman
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February 2022 by Mark W
I have only been a T mobile customer for about 4 days and so far my experience has been abysmal. I bought a 40 dollar screen protector, which is ridiculous to pay by itself, because the Walmart where I got my phone did not have any. I sat there without any assistance for about 10 minutes and when they finally got to me no one offered to put the screen protector on there. I didn't even know that was an option. Whoever the associate was that helped me was helping someone else with their phone so I didn't even know when I was going to be assisted. When we called to address the issue dominique was hanging up on me and the rep from Walmart mobile when we had called back to get assistance. He was making it hard to escalate and speak with the manager saying he already cleared it with his manager and they are not doing this whatever that means. I paid 40 dollars to get a screen protector im a new customer and this is not how you act. Pretty sad when the Walmart rep was providing more assistance than the actually T mobile one. I'm currently waiting on someone from cooperate to follow up with me as thankfully someone from Walmart was more helpful about the situation. So far I regret switching as it's only been 4 days and I've had all kinds of problems. Not even boost was this bad and that's saying something.
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December 2021 by Raquel Mojica
Got our phones 10-29-2021. Sent bill via text I guess due 11-9th Which we didn’t know bill due that soon-paid on line. Still no service?? No help from t mobile on Sherman Muskegon Mi Ridiculous!!!!
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October 2021 by Jeanne D
These guys deserve 10 stars!After visiting the T-Mobil store on Harvey Street yesterday, I couldn’t make myself go back there today, (even though I had lots of questions, and still no idea how to work my new phone), so I looked to see if the store on Sherman Blvd was open.Thank goodness it was!I was greeted by 4 friendly people waiting to help me, without making me feel like an inconvenience.Meshach, Shane, Christoper, and Austin; thank you for making my phone buying experience a very pleasant one!
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September 2021 by Jeanne Draeger
These guys deserve 10 stars!After visiting the T-Mobil store on Harvey Street yesterday, I couldn’t make myself go back there today, (even though I had lots of questions, and still no idea how to work my new phone), so I looked to see if the store on Sherman Blvd was open.Thank goodness it was!I was greeted by 4 friendly people waiting to help me, without making me feel like an inconvenience.Meshach, Shane, Christoper, and Austin; thank you for making my phone buying experience a very pleasant one!
