Towing in Muskegon, MI

“I was in a broadside collision a week ago. The deputy put a call out for a tow and Baxter's showed up. The driver made sure that I was ok, then loaded up my vehicle. When I called the next day about removing my belongings out of the vehicle, the first thing that was asked was about how well I was doing (it was a miracle that I wasn't seriously injured). I arranged to come in later that day. They were all courteous and thoughtful.”

“I’ve brought my cars to them for years and I’ve always received excellent service. I love that they vacuumed my car out for me also.
I’ll be a forever customer!”

“I was towing a camper through the area when I got a flat on one of the trailer tires. I didn’t have the tools with me to change it. I called Campbells and the had someone to me within 30min to change the tire.”

“I’ve been working through some major issues with my Mercedes for quite a while now, and unfortunately it ended up freezing on the alignment lift. The team handled the situation professionally, stayed patient, and worked with me to safely get the car down without causing any additional issues. I’m genuinely grateful for their help, understanding, and willingness to go the extra mile during a stressful situation. Great people and great service — highly appreciated.”

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“I wanted to give a shout out to the dispatchers. I had to take care of some business today, and both ladies went above and beyond to help me out, making this Unfortunate experience, less stressful. Thank you!”

“♿ We rented a double axle trailer, to pull behind my 2016 Ford Explorer, for 2 days. We made the reservation online, a few days earlier, for the trailer and an appliance dolly.We were running 15 minutes behind and tried to call the store to make sure they didn't give our stuff to someone else. Unfortunately, all numbers are routed to their national number and it's impossible to get ahold of the individual stores directly. ?I can't hold that against the store, it's just the U-Haul corporate policy. You'd think... Since I had a reservation already, that I could open the U-Haul app and had the option to contact the store directly. But no... ?When we arrived at the store, there were only 2 people working. Both were busy, but it only took about 5 minutes until we were helped. We were 15 minutes late, so that was our fault.When checking the details of the order, they saw that it included the appliance dolly and they had just rented out the last one. Seriously? They explained that their list of reservations doesn't show details like the dolly, unless they open up the details. Seriously U-Haul? ? We felt this was a corporate issue too, but if it's a known problem, they should probably get in the habit of opening each reservation...We explained that without the dolly, we wouldn't be able to rent the trailer. One of the employees went to the back to see if they had one somewhere. He came back about 3 minutes later and found an extra dolly in there back shop. Perhaps it was one that they use in-house, that they don't rent out to people? Whatever the case, we appreciated the extra effort to ensure we could rent the trailer that day.Even though it only took a couple of minutes for him to find a spare dolly, he decided to discount us the price of the dolly for our reservation. We felt that was very generous and made up for the fact that they weren't aware we needed one. Honestly, if we had showed up on time, they wouldn't have rented ours out to anyone else,in the first place.Once we checked out and headed out to the parking lot, the employee verified that our vehicle already had the correct connector for their trailer, as well as an adequate hitch and ball size. Then he guided us right up to the trailer hitch, hooked everything up and explained the whole process, in the event that we needed to do it ourselves.As we left the driveway, we were pleasantly surprised how well our Ford Explorer pulled the trailer. The double axle trailer is equipped with brakes, so stopping wasn't an issue at all. The 2nd axle also provides more stability and less chance of trailer sway.We highly recommend the double axle trailer, if your vehicle is able to pull it. The price difference is only a few dollars. It's well worth the cost, for all that extra stability. ?”

“They where fair with pricing to get it my car out impound. They was respectgul and work with you to get you car back. Knowing they work with the police is skeptical which is why I give 4 stars but over all was not stressful experience.”