UPS Customer Center
Shipping CentersHours:
2399 Roberts St, Muskegon MI 49444 Hours
About UPS Customer Center
The UPS Customer Center is known for its helpful and dedicated staff who consistently provide good service. Customers appreciate the team’s effort in finding packages, even among many others, and holding them securely. One reviewer praised Dee for her exceptional help in locating a package among over 800 items, saving the day. Others highlighted the quick and efficient service at the reception desk, especially when retrieving packages needed for travel, which saved time and hassle. The staff at this location are always accommodating, accepting packages even near closing time, and handle deliveries with care. While some customers mention occasional delivery issues, the warehouse team’s commitment to getting packages into customers' hands remains strong. Despite occasional frustrations with delivery drivers and online instructions not always being followed, the staff at the pickup location often resolve problems quickly. Overall, the UPS Customer Center is recognized for its helpful employees, good service, and willingness to go the extra mile to assist customers.
Most Recent Reviews
July 2025
Bad service, constantly changing delivery dates, this is the 4th time its changed its delivery date. The last time it was on a truck, and even gave me the notification that it was being delivered. Never showed up.
May 2025
if you can't say anything good, then don't say nothing at all. Okay then this is all I can say, cricket cricket
December 2024
Normally I have no issues with UPS but lately they have done nothing but drop the ball. Can't talk to a person only automated system which makes it even more frustrating.
More Comments(64)
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