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February 2024 by Denise Goods
Had everything I needed
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January 2024 by Andrew English
We had an upset with the photo we got but the amazing photo department crew went out of their way to make sure the issue was resolved. Kudos to the wonderful staff for all of their help.
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December 2023 by Matthew Devine
I came in to check my refill status. Apparently they have a 3rd shift no bathroom for customers policy. I didn't know this as I came in and asked the young man pharmacy tech to unlock the bathroom please? He says "you can go to wesco" in a condescending way. I will not be using this location anymore!
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October 2023 by Terri Lee
Great cashiers and location but prices are so high on standard items.
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October 2023 by SHANNON HORNESS
I'm sorry to complain but every single time I check out at this particular Walgreens, an employee named Ruth has been extremely rude & impatient with every customer I've observed her waiting on, including myself. (& I know exactly what I'm doing full time) I was in line behind an older woman who didn't know how to tap her credit card on the machine & not only was Ruth quite unhelpful in this matter but she was very short & openly rude to this woman; Ruth rolled her eyes several times as she sighed loudly enough for all in line to hear very clearly. She was obviously irritated by the fact that the woman wasn't familiar with her new credit card chip as well as a bit older & understandably confused by the 'tap' technology. I felt terrible for the woman who was quite embarrassed due to Ruth's poor attitude so I took the time & patience to explain the cards chip & how to tap to check out to her. Ruth has absolutely no business working with customers. I would not put Ruth on blast for just 1 or 2 small instances of poor customer service; she's been rude every time I've been in this Walgreens & I shop there probably at least twice a week. The rest of the staff are absolutely fantastic, friendly & always very helpful.
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September 2023 by Taylor Walton
Poor pharmacy customer service. Screwed up on quality and reliability.3 hours after my notification that my meds were ready, we showed up when the parking lot was empty, with nobody in line to pharmacy pick up, to be told we had to come back in 2-3 hours, because they have over 100 labels prepared to finish meds, but couldn't spend 10 minutes of her time working, to serve us while we were there in the moment.
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September 2023 by Zoe Marsman
I needed a prescription filled and I got an email that told me it wouldn’t be ready the day I needed it and the day I was told it would be done. I called to cancel and then they proceeded to tell me that they were making the prescription and I could come in in an hour and pick it up. 2 and a half hours later I went in and they said that it was not done. They need to work more on their communication and timing.
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August 2023 by Margaret Willea
Sales are pretty good but otherwise they are expensive. But that's the price we pay for convenience.
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July 2023 by Sarah Schmidt
The pharmacists are not on the same page with prescriptions, and they need to be. I was told that my prescription would be filled. Then I got a text message saying it wasn't. I called and the lady said they couldn't fill it. I don't know how they can be so offschedule with my prescription. I'm going to be 5 days short on a prescription that I need to take daily. My insurance covers it, but I always need to buy a pack to cover the 5 days, so I have so much overstock of old medication at home. I'm not sure how they got me so off track.
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May 2023 by Joyce Young
Always find more than I was planning to. Good customer service.
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January 2023 by Jean C.
I wouldn’t normally think to take the time to review a Walgreens. I’ve been to this location many times and never had a bad experience. But someone there really helped me out and I wanted to take the time to say thank you. On Christmas Eve I was in Grand Rapids with family and we were in need of some emergency medication. It was after 5 PM and even though nothing online said those stores would be closing early.. (they didn’t show holiday hours) we found out too late that every nearby Walgreens was closed. I was calling forever trying to get a hold of a local Walgreens or someone from the national service to get some information. I drove back to Muskegon that night and found that this location was open and we were able to get the prescription transferred. Not only that but someone actually picked up the phone and on Christmas Eve no less to assure me that yes they were open (because it was treacherous to drive over there with the weather conditions.) I was able to pick up a prescription that I needed that night. And the following day my family had another emergency after 5 PM and again everywhere was closed near them. I called this location on Apple, and was able to speak to someone from the pharmacy. I apologized for bothering them on Christmas day, but explained my situation. I didn’t get his name but the gentleman that answered was very kind and took down my parents ZIP Code, and then found me the closest open store about 11 miles away from them. It didn’t have anything to do with their store, but he seemed happy to help. I was in a very emotional state and was so grateful for the excellent customer service. My family was so grateful too. Thank you sir!
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January 2023 by Music.is.Sanity
I placed an online photo order today, and never received the email saying it was ready. I stopped in, and Martha helped me! My order hadn't went through for whatever reason, but she got my pictures printed right then and there, and was so friendly. I am thankful there are great workers like her there!!
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January 2023 by Sheena Faith
The folks who work there are generally very nice. There like only one who isn't. But it's still my go to pharmacy, mainly cus the a few blocks away. They stay pretty darn clean and normally keep things in stock
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September 2022 by Jessica J.
The pharmacy is always out of my medications. Now, these aren't medications that I routinely take (or else I would have switched pharmacies long long ago) but they never have my pain medicine. These are common meds, nothing crazy...just Norco and Methadone but they only order them once a week, leaving the patient/person who is already in excruciating pain to contact the provider to get a new Rx sent to a different pharmacy and hope that they have a supply.
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September 2022 by Pamela Arnold
They put scripts back even when you tell them you are coming next day