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“Allyson Howland went above and beyond helping me with a car loan. I am not used to the professionalism that I experienced from businesses anymore. This experience was a welcome change. This is the reason I do business with a credit Union and not a Bank.”
“We dealt with Sam for our transaction, wiring funds for a down payment on a house. She is always very pleasant and easy to deal with, as well as friendly and courteous. I have recommended your credit union to others . . . every interaction is professional and done in timely manner. Thanks for being such a great institution to do business with.”
“I had an amazing experience at Bank Michigan. Alexis went above and beyond to make me feel welcomed from the moment I walked in. Their kindness, professionalism, and attention to detail made the entire process smooth and enjoyable. It's rare to find such exceptional customer service, and Alexis truly made my day! Highly recommend this bank to anyone looking for a friendly and efficient experience.”
“My father went to this location and spoke to Kasey and she was able to resolve all his issues related to online banking. He spends a significant amount of time outside of the country and is not the best with computers, there have been ongoing issues with his online banking access for years and Kasey, after several past attempts, was the only one to propose and implement a solution. Much appreciated, as this has also saved me time and energy as I am also on my dad's account. Thanks!!!”
“We went into transfer some money into a CD, as they have very competitive rates (11 month 5.39%). We also opened up another account to access our money easier.The teller was very helpful and put us in the queue to speak to one of the folks in the offices to set up both of these needs. It took about half hour to get these two items taken care of, but they walked through the process including online access and text alerts.”
“I recently had a devastating problem with identity theft, and they were so gracious and helpful. They worked with me to verify with me of the incidents, and working on a solution immediately. After that first contact, they know me by face and are keeping me abreast on the reconciliation of the problem. I highly recommend them, and am very grateful to them. Shoutout to Ms. Lewis, their manager, for being so diligent in helping me; and to the gals there for always beong so courteous, especially during a difficult time in my life.”
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“Tiffany is amazing! She helped me set up my checking account and got me a better rate on my auto loan as well! Everyone is so friendly at the Brooklyn branch and I look forward to visiting in the future!”