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January 2024 by Keith Swenor
Id probably give zero if I could.Went to my camp, tank is gone. Never called me, even though they had my wife's phone number, not mine on file. Said they sent notices, to my old address. You'd think they'd get the mail back. Now I get it, they took it for non use. Only have a cook stove, and barely used much on a 500 gal tank. What I don't think is good is, the tank still had 30-35% in it. Talked on the phone, they told me I probably won't get any money back for gas that I paid for. Second, they basically did a hook and go and left the copper tube just sitting in the air. No cap, no cover nothing. Ferrellgas sucks. Don't buy their stuff.
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October 2023 by Casmir Ries
Responded timely and filled my tank. Not happy at all with the price.
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October 2023 by Deborah Helton
We ran out of propane at our camp up north. I called and it was delivered a week earlier than expected. The gentleman who delivered was wonderful. He took the propane bottles across the bridge and behind our house for us. He was funny and very nice.
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October 2023 by Greg Hoiem
Raised tank lease prices almost double & claim such meticulous tank maintenance for customers. Photo shows how it ACTUALLY works - notified them that the valve cover hinge broke & this is what thgey brought - doesn't even come close to fitting!
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August 2023 by Robert Cornell
Great experience with Jay from Ferrellgas. Replaced out our tank in no time and was so polite.
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August 2023 by MaynardHood
Great group of folks here ensuring you are covered with all your clean burning needs. Be it your bbq grill or your instant hot water shower tower, they gots you covered. Awesome day today filling a 20lb tank for $12. Much appreciated..I gots to eat and needs me grill. ?
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August 2023 by Ryan Kovacs
Friendly staff, great prices. They also took the initiative to hold an event to both offer LP tank checks and very cheap refills as well as food& other things. The company’s that do these types of things earn my business long term. Great business!
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January 2023 by Bob Hollinshead
quick delivery and awesome customer service!
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December 2022 by BM JS
Tried leaving a phone message instead of writing this but it wouldn’t allow me to leave a message no matter what prompt I tried.At 6:30 this morning on co rd 480 one of your Ford super duty service trucks was driving west bound with a bright white rear facing light. I attempted to get their attention as this is not only illegal but also very dangerous to have any rear facing lights that aren’t red, particularly one that bright. Absolutely ignorant to be driving with that on! Driver never shut it off…
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November 2022 by Sharon F.
After switching to ferrellgas last year, I have been nothing but pleased with their service. They deliver when they say they're going to and their online billing is quick and easy. The employees are super great and always helpful whenever I call with questions.
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October 2022 by The Guns N' Glory Show
The people are nice but they have a couple bad policies. They say that if you smell gas, to call them, so I did. They came out, couldnt find a leak and then sent me a 300 dollar service fee. I complained, saying that if people get a bill for reporting a gas leak, they are going to be afraid to call. I still smelled gas, after the tech came to the house, and scowled at me, who was short and condescending to me. I had called customer service about the bill, and they said it was auto-generated and I didnt owe them. Still, when you're on disability making 800 dollars a month and you get a 300 dollar bill, and get treated poorly, you're unlikely to bother to report a gas leak. By the way, a different tech DID find the leak that the first one got mad at me, for missing. Not cool, I should have went with the green propane tank company instead of this one.
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September 2022 by Nicole Porter
I have used Ferrellgas since returning to MI almost 14 years ago. I know people say you should shop around every few years for services such as internet service, cable, phone providers, and propane carriers. I'm told the purpose is to find the most competitive prices and to take advantage of the benefits offered to new customers. I admit. I have done business with service providers who have left me confused. They seem to value new customers over those that have remained loyal. Ferrellgas IS NOT one of those service providers. I have been treated with the same high quality customer service with each passing year. They make life simple. Easy to use online portal makes bill paying and tank fills effortless. I choose to use their auto fill option. They use your household's past usage patterns to estimate the remaining percentage of propane in your tank. It is almost scary how accurate they are as more time passes. It is just one last thing I need to worry about, especially in the winter months. At around 20% they simply show up and fill the tank. A few years ago I experienced a temporary change in my financial situation. They showed not only flexability but also compassion. Together we worked out a one time payment plan to get me past the challenging time. Each year they simply send me a new contract. I don't even have to respond unless, of course, I want to stop services with them but really-for those of you still reading- why would I ever do that?!?! In our ever changing world Ferrellgas has remained steady by providing the highest quality of service possible. For that I say "thank you" and I look forward to another decade together.
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August 2022 by Richard Brich
I wanted to pay my bill in full. I called to find out the correct amount to send in and sent in the amount I was told. I received another bill a week later saying I still owed money. I called again and was told the bill sent was prior to Ferrel receiving my payment. The person also told me that my account had a credit of over $100 and that they would send a message to headquarters to authorize a refund check and to expect it in 4 to 6 weeks. I find it difficult to see why it needs to take so long. Communication needs improvement.
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August 2022 by mary g
The drivers have always delivered my propane in a timely manner. I do not have to worry about running out as they keep track and deliver as needed. The office workers are always pleasant, polite, and patient.
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August 2022 by alan champion
been a ferrellgas customer for over 35 years and only had one problem not to bad