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November 2023 by Josh Reno (Jo)
It's alright, Everytime I go severice feels pretty slow. But they always do a good job. So if you're looking for super fast service maybe go elsewhere but everything is always done right.
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November 2023 by Roger Moore
Service department was helpful and consistent in their efforts to complete the service. I've always appreciated Alex's efforts on behalf of the customer.
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October 2023 by Erick Brooks
A big shout out to Matt, Jeff, Bill, Brenda and Brandon. Outstanding customer service!Prompt, proffesional, knowledgeable and friendly. Not to mention they diligently worked with me to expedite the purchase of my new Ram.
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September 2023 by adam suchan
Fox Negaunee refused to replace an ABS module in a ram truck or fix the leaks at the brake calipers I was told by the service adviser to just watch my brake fluid level. I drive my kid around in this truck. Last time I was there it was excellent, this time was a joke, will never be back or buy another Chrysler product.After getting home I find out I have no tail lights now either.
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September 2023 by Joseph Kozub
Apparently they didn't like my previous review and it's not showing up anymore. They kept my womans jeep for 3 weeks saying that they were trying to source parts. That was a lie. Called 4 other dealerships and said they can have the part the next day. They lied again. I went to pick up the jeep to take it to another shop and didn't tell them I was coming to pick it up. It magically was done. So whatever they were doing is sketchy. The service writer was a straight jack wagon and a liar. Talked to the service manager about it and said he would get back to me. Never did. So just adding to the lies. Had an ac compressor installed and it already crapped out after 4 months so who knows if they are actually using jeep or quality parts. So yeah not happy or pleased take you vehicle else where. I doubt they will respond to this as it is a second attempt to post and probably try to hide it again. 0/10 would not recommend
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August 2023 by Anita Shinnaberry
The Jeep Service department has fantastic customer service,They have been straight up about everything most of the parts I need for my Renegade are on backorder. Which I knew already. So I'll be looking forward to working with them in the near future.
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July 2023 by Stewart
Great service. Took my vehicle in on time and repaired quickly at a fair price
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June 2023 by J L
Worked out a deal for a used Jeep Renegade with Bill Hemmila. Process was smooth as silk and he kept me updated on the process since I was purchasing from down state. The day of the pickup he came to get me at the airport and drove me to the dealership. I highly recommend them.
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May 2023 by jim carlson
Service department is always helpful, explaining the issue with your vehicle. Giving a estimate price. They are always in contact if a problem comes up ,by phone and text,and sends out a questionnaire after the work is done.
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May 2023 by Trisha Jurden
Stopped by the Service Dept on Friday afternoon to get my Tires checked - I am from Downstate and had my Oil changed and 5 Tire rotation before our trip to the U.P. was having a terrible vibration - so stopped in to have it checked out. The guys pulled it right in even though they were busy - one of my tires lugnuts were not tightened down all the way. They fixed me up and sent us on our way. Thank you for taking care of us!!!!
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April 2023 by RMN
My family member got brake work done here and the brakes literally fell apart 3 days later while she was driving. Thankful she wasn’t hurt.
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March 2023 by Colin Jenkins
Had a repair issue regarding my vehicle that could have easily turned unpleasant. Chris and Mark in the service department worked hard to resolve the issue, and were always courteous and respectful. Highly recommended.
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February 2023 by Ian Watson
I would never recommend this dealership. After 3 different visits, the problem with my car was not fixed, even after I was charged money. After this, I left voicemails with both the service department and the service manager and did not get either call returned. Take your car to a shop in town or bring it to a different dealership.
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February 2023 by buffgunner
I took my Ram truck in for a recall and an air conditioning issue I wanted to get fixed before the warranty ran out. The second issue I had to wait a couple weeks for parts to arrive, but once they did, the job was done in as timely of a manner as it could be. During that job, they discovered another item that they fixed without having to be asked. In the end, my recall and warranty repairs totalled $0.00. I can't be more pleased with the Fox Ram service department.
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October 2022 by UPMiner 616
Bought many vehicles here over the years-4 new and some used, but not anymore. They told me you couldn't trade in a Ford Lease buyout. Can't be done, have to go to a Ford dealer. Wasn't hard to find out that was a lie and get my new RAM out of town. That "impossible" transaction took all of an hour and I drove my new truck home. Pretty sure I got a better deal than I would have at Fox as well.