Advance Auto Parts is a store where helpful staff provide reliable service. Customers have purchased new batteries and received assistance with testing and installation, often saving money and avoiding dealership prices. Employees like Matthew, Alexander, and Ben B. go out of their way to help, especially in urgent situations or after accidents. One customer appreciated the quick testing of their old battery and the installation of a new one, which eased a stressful day. Another customer had a positive experience with warranty checking, thanks to a staff member who proactively checked if their battery was still covered. Despite some issues with sale items not being available in store, the overall service is friendly and supportive. Employees are willing to help in cold or rainy weather, even coming outside to test and install batteries for customers. Customers value the helpfulness and honesty of the staff, making Advance Auto Parts a trusted place for car needs.
Purchased a new battery. Matthew and Alexander were so helpful in testing my old battery and installing a new one. They were very helpful after a stressful day and saved me a ton of money not having to go to the dealership. Thanks again guys!
December 2022
Normally good to shop there. But, item was only available on sale that day and not available in store. Guy at New Baltimore said that I could pickup the next day. When I asked if I would get the one day price, he said that was my loss. Called a second store and got it next day at sale price. That's the difference in customer... read full comment
May 2022
Great place to go for auto parts people in there are very helpful it's the only place I ever go
