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September 2023 by Vincenzo Martino
Good service server was nice but the other customers were rude and rowdy, They made a scene and used racial slurs to describe the server.Good food terrible clientele
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August 2023 by Sydney Packard
Diana is HANDS DOWN the best person that helped me today. She was beyond patience with me. I hope that everyone gets helped by her she was amazing!
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August 2023 by Chandler Decker
Can’t change a prescription with a warranty claim because “warranty only covers that prescription”The lenses are being re made so this doesn’t make any sense. My Lasik surgeon wrote me a new prescription which is weaker. District manager was supposed to reach out to me twice and never did
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July 2023 by Chandler D.
Can't change a prescription with a warranty claim because "warranty only covers that prescription" New prescription is weaker
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June 2023 by Eric Verbeke
I won't get into the specifics, but Seth and the rest of the staff saved the day for us.The store is very clean and they have an adequate number of staff. Once getting checked in the pre-exam and exams went very smoothly even with children patients.Wide selection of very nice frames with different price points so there are options no matter your budget. If you need new glasses, an exam, contacts, or all of the above, this America's Best location is a no brainer.**To Seth and the rest of the outstanding team, my wife, children and I would like to say thank you. You turned a VERY difficult and embarrassing situation into one that left us feeling very grateful and humbled.**
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April 2023 by Meghan Schwab
The best eye appointment I’ve ever experienced! Staff is the most professional and kind. Took both my sons 18 and 12 to get exams and glasses as well. Obviously glasses are expensive. If you’ve ever had to buy them then you know that. It is not the fault of the employees! They were very busy and remained super attentive when we had a question. Seth was very helpful as well as the rest of the staff! I’ve been to many different places around the area and I’ll be going back here from now on!
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April 2023 by Michelle Hang
I used to go to the Sterling Heights location and the staff there was talking bad about me while I was standing right in front of them, hearing everything. All the staff at this location have been super helpful. I’ve had to go back 3 times to adjust my glasses as the prescriptions were too strong for me and each time, they’re patient and kind.
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March 2023 by kim hodor
Liana my optometric technician was not only kind and professional with me, but to the other patients waiting to be seen. My appointment went so smoothly and without any glitches. I recommend this center to anyone needing an eye exam / glasses or contacts.
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March 2023 by Rachel Rhoney
Liana is so friendly and all the other staff is accommodating and timely! Very professional and great service and care!
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February 2023 by pmc 123
I had recently purchased the 2 for 1 glasses with exam 7 months ago and recently had to bring both pairs of glasses back within 3 months apart of each because the Lens's literary came apart from the frames.They were glued together!and the glue seperated away from the frames not welded or soldered "Total JUNK"The adhesive let go causing the lens's to fall out both pairs.I broght them back and showed them and they told me that i should have purchased insurance on them and would i like to buy another pair.In conclusion:I will never go back there again nor will i recomended anyone to do so. "America's Best" should be re named To "Americas Best Rip-Off"
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February 2023 by Michele Baker
I accidentally stepped on my glasses. Seth tried to fix them but they could not be repaired. I really wanted the same glasses but they did not carry my frames anymore. Seth said he would call around to other locations to try and find the frame. I was very happy when he called me to let me know he found the frames and they were going to ship them to the store. A week later Seth called to let me know he received the frames and my glasses would be ready in a week. I picked them up today and they are perfect. Thank you Seth for all your help, you're the best!
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February 2023 by eva Chmielewski
Seth was very helpful and friendly. Everyone in the store was very friendly. There was a great selection of eyeglasses. The store was clean. It was an excellent experience. I would recommend America's best especially this store to my friends and family
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February 2023 by Hailey Cavanaugh
I’ve been waiting 2 weeks just for trial contacts and over a month to get contacts that are not trials and at this point it’s honestly ridiculous. I have also been given no indication of when my contacts could be here or not. So now I’ve been going on almost a month of headaches and when I call I’m just told they will call back.
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January 2023 by RR G.
I scheduled an exam online a week out. Leading up to the appointment I kept getting texts asking if I wanted an earlier appointment. I specifically scheduled that time because that's what worked for me, I didn't need the constant updates on new appointments. I had an eye exam and purchased two pairs of glasses. The staff was friendly when I went in for the exam and purchasing glasses. The facility was clean and inviting. I received a call stating my glasses were in, which was within a week. I went and picked up only one pair because that's what was available. I'm not sure why they didn't just wait until the second pair was in or tell me only one pair was in. After waiting another two weeks I had to call them to see what was going on. They said the other pair was in. To me that's a communication failure on their part. Would they have ever called me, or just let my glasses sit there? The place is a decent place to get glasses, you just have to be proactive about actually getting your stuff.
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January 2023 by Charles Power
Insurance and Follow up scam. I have a $10 copay for exam but they made me pay $50 as they said there is a $40 charge for contact lense fitting exam. That never happened, never was a fitting or sizing. The contacts I use come in ONE SIZE ONLY. Only good part was that the Doctor was nice but the rest of the staff is incompetent and rude. Wouldn’t let me discuss with the Doctor what him and I had discussed during the exam and told me I need to wait till I have a follow up visit. I have never had experience like this in the 42 years wearing contacts. I go and get exam, they discuss my comfort with script, give me a trial pair right then to put in of script changes and order my contacts or give me my prescription. This place won’t do any of that. My follow up will be at another optometrist as I’ll gladly pay again to not deal with this company.
