-
October 2022 by Dave S.
I love the staff here. They're great. The management gets negative. Appalled by the way they treat the disabled staff. Not all the management and not all the staff. But there's been some occasions. Also, minus point. With grocery prices the way they are. Hiding or removing the hand baskets around holidays. That's shameful tactic with the inflated prices as they have been. The staff though
-
August 2022 by Brenda Conway
I was buying grapes. sign on grape case said .99/ lb. got to self checkout and the price was $1.99/lb. clerk said didn't have enough employees to take down signs. she would not honor the sale price. Will not go back to new baltimore store.
-
February 2022 by N A.
Produce is not fresher than fresh as seen on TV, shelves not stocked very well, attitude from most employees, if it's on sale don't expect to find it anywhere in the store I know things have been hard the last 2 years, but this is a large corporate business and things can be handled a lot differently than they are.
-
February 2022 by Bob L.
This store sucks. Really, it does. Where does one start? 1. Groceries are overpriced. WAY overpriced...long before COVID hit. My advice? Just go to Wal-Mart or Aldi's down the road. 2. Must use Kroger card or other deceptive digital coupons schemes to get the sales price. Why make customers jump through hoops or do algebra to get the sales price? 3. The Kroger card tracks and sells your personal data and purchase history. There are serious privacy concerns here. Just more corporate creepiness. Funny that most Americans will sell their souls for a free hot dog. 4. Most staff have serious attitudes. Not sure if they are entitled by the Food Union or just mean by nature. Avoid them. 5. Kroger pharmacy screwed up my prescription. Shorted be 20 antibiotics, not once but twice! Of course, the onus was on me to drive back, sicker than a dog, and sort the matter out. The pharmacy staff made zero eye contact and could have cared less. 6. Parking lot from Hell. Dodge that rolling bascart! Massive crowds, 200 handicapped spaces, and zombie suburbanites driving like possessed demons. 7. All the grocery carts are dirty, banged-up, and out of alignment. Must wear gloves pushing these petri-dishes. 8. Nothing but problems with the self-check out. Kroger is like a thief in the night...convoluted touch screens, dirty scanners, long alcohol ID checks, and worst of all, WRONG PRICES ringing-up. Avocados that were marked at .67 cents each suddenly appear as $2 each. Butter clearly priced at 1.97 a pound rings up at $2.99. Don't dare press the Help button...you'll wait 3-5 minutes for service staff to respond while a long line of toe-tapping customers gives the evil eye for holding up the line. When service staff finally arrives, they lecture you for not having the digital coupon app to obtain the sales price....more schemes, algebra, hassles...ad nauseum. SUMMARY: A f****** trainwreck of a grocery store. But hey, in 2022 one better learn the word "demoralization". Your lucky to even have food on the shelves and "essential heroes" that show up to work. The decline of Western civilization continues...
-
February 2022 by David W.
They screwed up a cake I ordered and was very rude when I asked for a refund and I was going back and forth with the store and 1800krogers both of them lied and being rude I finally had to accept store credit but I really don't want to go shopping there ever again
-
February 2022 by Chris F.
This store has gone so far down hill. They never have shelves stocked. Carts are rarely in the store anymore, mostly just self check out now. Whoever has been in charge of managing this place should be replaced. This store should be an embarrassment to the company as a whole.
-
January 2022 by Kelly Swank
Where do I even start. I have been a customer for a very long time. You see I love to shop in the mornings. There is a BIG issue with that. Lynn the cashier is completely rude and nasty. She always mean to me when I go to the self checkout. I always nice and did nothing wrong to her. Then one time she talking to this red hair lady. I think she is her management. I asked nicely if she can help me but she was too busy talking and ignored me for 8 mins. This is ridiculous. I am so upset shopping in the morning. I will take my business to Meijers. Good BYE Krogers. Hello Meijers. I have a better experience in the morning there. ?
-
January 2022 by Gerianne A.
Not a cart in the store, I usually do bring one in though. Shelves bare. So disappointed lately with this particular store. Going back to meijer for a while. Maybe a manager should have stepped in. Getting carts for people to shop should not be below them. You should be making your store a better place to go to. Also, corporate should consider paying more than 11$ per hour, maybe you will retain your associates.
-
December 2021 by Wilma Howe
The busiest time of the year, very few checkers, only a couple of self checkout lanes are open. There are 31 carts in line. we called customer service, they said they were union and entitled to breaks, would not be opening any more lines. Seriously, you can do better than this and plan out the schedules better. Breaks from 430 to 530 when people are shopping after work is not very organized or customer friendly. I have been waiting in line for 23 minutes...there are still 4 carts in front of me.
-
November 2021 by William Abke
Closes too early.
-
October 2021 by Curt S.
Stopped for gas and paid in cash. The pumps wouldn't work and then the computer went down. After 45 minutes waiting for a refund they told me to go into the store to the service desk. Of course it was closed so I had to hunt down the store manager to get my money back. The store is absolutely filthy and I will never go back
-
October 2021 by William F.
Bad experience at the deli. Person behind the counter says, I'm the only one here today and can only serve one person at a time, so take a number and wait until I call it.
-
October 2021 by Kim Raymond
Shout out to Bill. Thank you for going above and beyond. I appreciate your service. Thank you for assisting me in finding a product I was shopping for. Although the shelves in the department I was shopping were extremely bare, you managed to find that the item I needed was still being stored from a recent shipment. Although it’s not your responsibly, you made a point to locate the item and hand it to me personally yourself. I understand how difficult times are with understaffed stores and I appreciate the extra effort you put forth going above and beyond. Thank you Bill.
-
August 2021 by Casey Michael
Open more self checkouts, that allow Cashback.
-
November 2020 by Tracey Bankey Cantalupo
I just NOW for the first time used the on line ap to shop and pick up my order. so efficient, convenient, wonderful!