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November 2023 by Catherine Palazzolo
We were completely impressed with their professionalism and customer service. We had an amazing experience with this company. The customer service with Trae Heesh was outstanding, and the product was exactly what we were looking for.” “we were so pleased with the service we received from this business. He went above and beyond to help us find the perfect mattress.
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October 2023 by Chanell Marko
Trae is seriously awesome. He spent over an hour with us trying all different mattresses to find the best one for my spondylitis. We didn’t buy first day but came back and purchased the following weekend. We had additional questions and thankfully he even gave us his cell phone number. He was not working the weekend of us purchasing and he even called us to talk and answer questions while he was at a wedding. He also let Mark know we would be coming back in and he was also very helpful. We did not feel like we were speaking to a sales person with Trae but someone who genuinely wants us to be out of pain. We truly appreciate your help with making such an important decision, thank you for going above and beyond!
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September 2023 by Pam Nanni
Mark was an excellent sales person and was very knowledgement about directing me to what I hope is the best mattress for me. One flaw was that he forgot to tell me that there was a charge for your pickup/delivery and set up, which I thought was included. I was very angry that it was just slipped in on my bill, but it was a human error. Forgiven.
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September 2023 by Heather Samolej
Andy was super informative, helpful, and kind. He was thorough. He made sure I found the absolute perfect mattress that matched my needs and my budget.
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August 2023 by brendan hawkins
Went up to the store today to get a new pillow, and the guy who helped me ‘Andy’ was a fantastic help, he did everything he could to make sure I got what I needed, really appreciate great customer service like that, he definitely deserves a raise!
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August 2023 by Georgeann Belanger
My salesman was extremely helpful as well as well educated on the various styles of mattress. He pulled out every mattress for me and explained the pros and cons of each one. He understood exactly what I was looking for and kindly showed me what I needed to correct my issues. If you are ever in need of a new mattress this is the place to go. Great prices and excellent value for your money. Five star service and the salesman really takes your needs and gives you several choices. You will not be sorry and make sure you tell him that Georgeann sent you. *********
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August 2023 by Mary Shiloff
My husband is getting out of the hospital on Saturday and BC/BS just declined a request for a hospital bed. When I went to the Mattress Firm store in Chesterfield. The salesman said that deliveries to our area were only on Friday and this was Thursday afternoon and he was sure the truck was already loaded. He went the extra mile, called the distribution center and they agreed that they could find room on the truck for one more set. The bed will be delivered and set up in time for my husband's return home. Thanks Mark. I couldn't ask for a better salesman.
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June 2023 by Chris Fleischer
Mark, was most helpful, very knowledgeable about the products & helped us find what was most suitable for our needs.Would definitely recommend this store.
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June 2023 by Peggy DeClercq
George provided great and friendly service. Name brands and competitive pricing.
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June 2023 by Tiffiany nichole
Mark the store manager was Very helpful !! He knew his mattress. He put up with us for 2 hours trying to make the right decision and I’m sure we did with the help of him . The adjustable base we picked out is probably my favorite thing can’t wait to get that along with our stern and foster plush king bed !!!!
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May 2023 by Rick Smith
When we arrived at the store, we were able to quickly find what we saw and searched for on line prior to leaving our home. We was able to get in and out within our allotted time. The salesman was professional and polite. Our first interaction was his hand reaching out to greet. That meant a lot to us We would recommend your next purchase from that store branch thank you
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April 2023 by Edward Birdsall
Roderick was a great help in finding a mattress. Good selection. Good prices. No complaints.
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April 2023 by Derek Eschenburg
I went in looking for a mattress on the lower cost side. Our salesman showed us exactly what we went in looking for, and then we tried a couple different mattresses in a different price range. WOW!!!! There IS a difference. We didn't think we could afford the kind of quality we just purchased. The no interest financing with the term length we picked made our purchase more affordable than we had anticipated.We are thoroughly satisfied with our experience and the salesman was knowledgeable.Thank you Mattress Firm!!!!Sincerely,Derek E
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April 2023 by Kathy Williamson
Mark was very helpful when it came to choosing the right mattress for my mom as well as the reasons why. Was not sales and did not feel pressured as I do in furniture stores. Will purchase again in the future. Let’s now hope mom sleeps better and relieves some discomfort
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April 2023 by Paul Hayter
Mark was an excellent associate to work with. Very informative, easy going, not the least bit pushy like the other stores. Very happy with our purchase. I would definitely recommend.
