-
December 2023 by Kelly Symons
My dad has been taking his standard poodle and Shih tzu here to be bathed and groomed for over a year now and they've always done a good job until now. He brought his shih tzu in about a week ago and explained again how to cut him(which he always does) and he gets home after dropping him off and they call and say he needs to come get him, they can't finish cutting his hair because he won't stand up. Absolutely ridiculous! He is the easiest dog to cut and there's never been any issues ever before. They proceed to tell my dad he'll have to call a vet hospital to have him cut, like what!?!? Beyond disappointing. Then my dad brings his standard poodle there not long after only because he already had an appointment then goes back to pick him up and they say they couldn't shave his feet giving no explanation which is ridiculous!! Then they shaved his entire tail!! This will take forever to grow out! Then on top of all that they charged him EXTRA for brushing him which makes no sense because they always brush them after a bath and this was never an extra charge!! Of course a dog needs to be brushed after a bath!! He will NEVER be taking his dogs there ever again! Obviously there's a new groomer here that has no clue what she's doing.
-
October 2023 by Linda K.
I use curbside at other locations and it is great. I ordered from the Chesterfield location and tried to pick up curbside. After waiting 15 minutes (the store was not busy) and nobody came, I went into the store for my order. The guy tried to give me someone else's order and couldn't find mine. Finally a woman came to the register and got my order. Worst curbside ever!!!
-
May 2023 by Sabrina Reddington
Pet smart purchases there animals from animal mills. Animal mills are horrible, just watch peta.
-
May 2023 by Sandra Schnars
First time there and was a great experience. I'll definitely go back
-
February 2023 by Kerry H.
I was visiting with a friend in Michigan last week and went into the PetSmart to see how different it was from ours here in Florida. I was quite a bit disappointed as the care of their feathered pets seems terribly lacking - parakeets all puffed up as if cold or sick, a canary all alone in a tiny cage at the bottom of the rack. I felt so sorry for them all and would have expected better care - Are pet shops not regulated and checked on to make sure the animals are healthy enough to be sold? So sad!!
-
November 2022 by Danilo G.
One star for the Chesterfield location. I have three and had four dogs for years. I ALWAYS took them to PetSmart for grooming, at least four times a year. Yesterday my wife took our Bulldog into Petsmart for her quarterly gooming. Bulldogs are on their "list" of dogs that you have to pick up right away when they are done because they can be stolen and are brachycephallic. We understand.We dropped her off for her usual "spa day" to get the full "furminator" , nail clipping and general beauty treatment. The people there usually just love her to death and fawn over her.Well, I guess they all had Friday off. Wife was across the street at TJ Max when she got the call to pick Ruby up. She said she would be right there. There was a line to get out of the store, and it took her 30 minutes to get across the street. As she was pulling into the parking lot she got another call admonishing her to come right away, and "didn't she get it the first time?"When she got there a 17-year-old kid admonished her for "having her for 2 hours", and "next time she would need to stay in the store the entire time" or, they wouldn't take her anymore.But the evidence is a little thin here. One. She was still damp. Two, it was three o'clock, and we had come into the store at 1:15. Wife came back, picked up the ticket and paid the cashier, then picked up the dog. By then it was 3pm. This includes 10 minutes of berating by some "apprentice" (that's what was on her badge). So the max total time Ruby the Bulldog could have been in grooming is really like 90 minutes.Now for the quality isses (yes, there's MORE)Furminator costs extra (it's $70). It's a special shampoo and a special brushing, because Bullys REALLY DO SHED (owners call it "bulldog glitter"). I'm sitting in my chair the morning after petting my bulldog and there's enough hair coming off her to knit a sweater. This is not the case from other Petsmarts that we've had, the Roseville one is nice but we've moved from that area. It's a 40 mile round trip just to the Chesterfield location where we live now.At least they got her nails right. My wife is in her 50s (don't tell her I said this), and getting chewed out by an "apprentice", self-entited noobie that can't actually do her job is just, well..."Barking" up the wrong tree. We won't be back, ever.
-
June 2022 by C M.
My pup is a year old and we've used the Chesterfield location for that long. The staff is very friendly considering I have a hyper and lovable dog that always wants to say hi. Rebecca in grooming is so good with my dog even when she comes in for just a bath and brush if she's available she will take her. My dog Cocoa adores her and she takes great care of her. I always use Rebecca and she's super sweet and great to work with. On occasion I use a competitor but only for food since Petsmart doesn't carry that brand.
-
April 2022 by Rebekah A.
Not sure what happened with our grooming service today. My lab has been here 3 or 4 other times before for grooming and had done puppy training here. Today when dropping him off for grooming they called me 5 min later refusing to groom him. They said he was just too nervous and they couldn't do it. Again he's been groomed here 3 or 4 times before with no issues. So why today can't they? They weren't comfortable with him and didn't do anything to comfort him. I offered to bring back treats to help and questioned why there was never a problem before. I believe the groomer was inexperienced and does not know what the job entails. Lost a customer today
-
March 2022 by Shelly R.
Petsmart groomer Janine at the Chesterfield store in Michigan burned my dog during grooming to the point she needed $250 worth of medical care. Janine refuses to take responsibility and said I did it combing my dog!!!! All I asked was for her to admit she made a mistake and I get blamed!!! Completely unprofessional! Don't risk your dogs heath!!!
-
January 2022 by Kathleen D.
good staff and care of our dogs.have always cut our dogs nails but with a cast on right hand i couldn't!they did a terrific job!
-
September 2021 by Ally Vs A.
I went here to get some cat stuff since I was over that way. I usually go to the one on hall road. Mind you the store was very slow only a few customers. I took a look at there cats while I was in and they only had a black and a grey cat and there litter box was absolutely disgusting looked like it hadn't been changed in days! I understand most places are understaffed but that should be a mandatory job right at open and at close as well and throughout the day. All I can say is do better because that is unacceptable.