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November 2023 by Maddie Schalm
So my car broke down near this shop and I’m not from new Baltimore I’m more towards st Clair area and I ended up calling a tow truck and the guy had told me to drive it over to sterling car care which was right across the street. So I gave them a chance, so after the tow truck guy told me my belt came off and my water pump needs to be fixed I went into the car shop and one guy greeted me so I’m talking to him telling him my issue and he’s looking at me like I’m stupid and don’t know what I’m saying which makes sense because I’m sitting here saying “my timing belt needs to be fixed” mind you I was unaware that I didn’t have a “timing belt” on my car because I drive a 2012 for fusion… so this guy CLEARLY takes advantage of me of knowing I’m just a silly 19 year old girl who knows nothing about cars, so I leave the place and I leave my car there as I got a ride home. I call this place in the morning and they state that it will be $970 something dollars to fix my “timing belt” and “water pump” .. I was suspicious right away because I did my research about belts on cars THAT night and I said “so my timing belt needs to be fixed” he said “yes” I looked up how much a timing belt was and the price was accurate so I agreed to let him fix it… UNTIL I made a Facebook post about my car and what issue it had and a kind gentleman texted me saying he owned a shop near me and that there was no such thing as a timing belt on a 2012 ford fusion and that it was most definitely my serpentine belt and that it was only gonna be a $370 fix MAX. So I called this place back and kindly asked for them to not do work on my car, they asked me why and I told them exactly what happened and they tried LOWERING the price to $700 .. first off that’s still a crazy number and secondly these guys lied to me and tried fooling me because they knew that I didn’t know much and they could easily scam me and how is it that your price could go from $970 all the way down to $700?!!! This place is a JOKE do not go here alone if you are a woman and don’t know anything about cars like me , yes it was my fault for not knowing what was wrong with my car but these guys could of been more generous and said “hey it isn’t a timing belt u don’t have one it’s your serpentine belt” and not try to scam me out of almost $1,000 as a 19 year old girl. Mind you I also had to pay $40 to just remove my car from their parking lot… and they gave me a $10 reward towards my next visit sorry to tell u sterling car care but you can take that off because I won’t be visiting, or maybe add it back onto my card …
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October 2023 by Scot Burtwell
We had all brakes all the way around about 2 months ago. Last Friday I. Priced a scraping, squeezing, and grinding type of noise coming from the passenger side. I stopped at Sterling Car care around 3:40 (they close at 4:00) and they offered to put it up on the lift since they heard the sound as well but I had to decline since I had to get my daughter off the bus at 4:00 so we scheduled for first thing Monday morning. Dropped it off and they could not duplicate the noise but did take off all 4 tires and inspect the brakes and surrounding areas to make sure everything was ok. They didn’t charge me anything to do this! When I got home I found a ground flat on one side rock in the driveway where the car was parked for the weekend. Since all of this, no more noise so I assume it was the rock stuck on the brake pad scraping the rotor somehow. They were very accommodating and willing to stay later on Friday and helped out on did everything quickly on Monday. We have been using. Sterling Car Care for awhile and will continue to do so, we have had nothing but great and timely service there!
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October 2023 by S M
Sterling Car Care took great care of my car! They got me in quickly and kept me updated at every step of the way. Their prices were reasonable and my car was fixed right the first time.Services: Steering & suspension repair
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October 2023 by Robilyn Collins
We have used Sterling Car Care on all of our vehicles. Fantastic customer service and they stand by their commitment to get it done right! This will be my forever Car Care place. Shout out to TJ for excellent communication!Services: Steering & suspension repair
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October 2023 by Steven Myers
Happy customer,The lobby is clean and updated with adequate seating. The repairs and oil change were completed on time, and no hidden costs.I will return with my other vehicles for future service.Services: Brakes
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October 2023 by Jennifer Klawender
I needed valve caps for two of my tires. I walked in this shop to be greeted by three smiling faces and a friendly greeting. After I said that I needed caps he handed them to me at no cost. I appreciate that type of service.
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October 2023 by eddie studzinski
Very professional and timely. Everywhere I called with my AC/heat issue said it would be way over the price I paid at Sterling. They kept me up to date on the process and payment and had the work done properly wayyyyy sooner than I thought. Anything I need done in the future will be done here.Service: Air conditioning
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October 2023 by Fabrizio Cangemi
SO DISAPPOINTED IN THE LACK OF EFFORT!!! And COMMON SENSEThey Charged my sister $200 and had her car for 6hrs for somthing they couldn’t find. And I found the issue in 10minutes.She has a vehicle with stop and go function and her car has been suddenly shutting off completely when coming to complete stops. She would have to turn the key in the off position then turn the vehicle back on at lights or stop signs… Mechanics claim they checked everything with a 60point inspection. Apparently not because, a her specific model has a stop and go function with a rear Auxiliary battery primarily for the Stop and Go function. I found the battery to notice the positive Terminal was loose…a lot loose. My sister also stated it didn’t happen all the time. So if a loose terminal is bouncing around somtimes in place somtimes not of course SOMETIMES the stop and go function will work and SOMTIMES IT WONT. Bad connection to battery caused my sisters stop and go function not to work properly. DUHHHH.So for 6hours not one mechanic thought to check a battery terminal that powers a STOP AND GO Function..I mean it’s literally common sense.$200 dollars to test drive her car and tell her they found nothing… I do not recommend going here, because it seems they lack in effort and common sense. $200 and 6hrs. I FOUND THE ISSUE FOR FREE and in 10minutes. Shame on taking advantage of women and the people that lack the knowledge to know better. I do not recommend going here.Service: Auto engine diagnostic
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October 2023 by Kim Decker
My experience was amazing! Tj was so informative and helpful. Joe was amazing as well! I would go back and send others for their great service.
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September 2023 by Ray Saracino
Very professional, very efficient, very reasonable, very friendly, very reliable - been going there for many years. AAA approved - highly recommend
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September 2023 by Lisa Fangtasia
The best place to get your car or truck fixed or oil changes. Friendly fast service
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September 2023 by Chris Hall
We have moved from taking our cars to a dealer for all oil changes and any maintenance because of the great service and friendly staffServices: Tires
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September 2023 by Kasey
The only place I will go to besides the dealership. Joe has gone above and beyond to ensure all services were quick and done properly!
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September 2023 by Pete Rom
I've had a few cars worked on at Sterling Car Care, at both locations, and have had a positive experience every time! From the staff, to the ownership, they've been friendly, helpful, trustworthy, and easy to work with.I would highly recommend them!
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August 2023 by Bob R
VERY FISHY PLACE!!!They send out mailers, at least once a month, so I as a first time customer, went on their website and scheduled an appt. Then when I come in person, I am told the appt will not be honored and they cannot do my simple oil change for a week!! They were like, we sent you an email saying we couldnt do for a week due to being so booked. Which was a LIE, cause I checked both my inbox and spam folders. I asked the desk guy, why didnt you just send me a text at the same exact number your website texted me from when I set up the appt? Well here is a novel concept, spend some of your money to update you website that is handing out appts to people, including potential new customers!! If you are such a "great" shop that is soooo "busy" .... Why are you spending money on mailers to drum up business!?HIGHLY SUGGEST AVOIDING THIS PLACE as many others have also commented. Maybe then they will get back to running a business that treats others with respect and appreciation.
