-
March 2024 by Dana Guetzka
Last year we ordered a fill and they said it was delivered but it wasn’t. We had to fight for a week with them until they realized we actually didn’t receive it and fixed the problem. I believe they tried scamming our money that time because they kept telling us it was delivered and the trucks gps was at our house.We planned on switching companies after that but we ended up going through them again which was a horrible idea. They delivered it to the wrong house and it took 4 days for them to fix the issue. On top of that they were extremely rude and unprofessional.
-
January 2024 by david Ludlow
I'm writing this in regards of my daughter and grandchildren. They got the tank filled with propane .the receipt was left in her door .no call or text so someone could be there to get the furnace lite.she called several times to get someone to come light the furnace .last time she called they said they don't light furnaces no more .mind u it's winter and cold . So she finally got a friend to take thier time to light the furnace. If you change your policy then ALL of your customers should be informed .I find this very un professional. How sad people have to go through this with your company. And by the way I dont need to reply cause I don't want to here your excuses .I've read your reviews. But i bet you got your money for that tank of propaneimmediately.
-
December 2023 by David Wells
This place sucks they're a disgrace they're outrageous prices on LP gas they are price gouging and greedy they use a third party customer service that has foreigners speaking broken English and you cannot understand them I am making plans to get rid of this inconsiderate place how long would their customer service which is no good worst place I ever had to deal with in my entire life I do not recommend them
-
February 2023 by Sam B
Disgraceful scam artists.They switched to "digital readings" so consumers can't read their meter. They said they would inform us when we were at 30%.Our tank ran out with NO warning!! It's winter, we have two little kids!They charged an extra $300, on top of regular fees, just to get it filled with in 3 days instead of 7 business days.We NEVER had this issue before, and now our kids are freezing because AmeriGas switched to digital readings!
-
February 2023 by Google user
Disgraceful scam artists. They switched to \\\"digital readings\\\" so consumers can't read their meter. They said they would inform us when we were at 30%. Our tank ran out with NO warning!! It's winter, we have two little kids! They charged an extra $300, on top of regular fees, just to get it filled with in 3 days instead of 7 business days. We NEVER had this issue before, and now our kids are freezing because AmeriGas switched to digital readings!
-
January 2023 by Samantha Bileth (Sam)
Disgraceful scam artists.They switched to "digital readings" so consumers can't read their meter. They said they would inform us when we were at 30%.Our tank ran out with NO warning!! It's winter, we have two little kids!They charged an extra $300, on top of regular fees, just to get it filled with in 3 days instead of 7 business days.We NEVER had this issue before, and now our kids are freezing because AmeriGas switched to digital readings!
-
January 2023 by Aaron Morris
I had no idea Osama bin laden sold propane. I know he has a large family but I didn't expect all of them to work for the same company. Your tanks will be in the road by Monday??
-
August 2022 by Bill L
DO NOT DEAL WITH THIS COMPANY!!! Do yourself a favor and call ANYBODY else for your propane needs. What a horrible experience dealing with this company!!!!
-
March 2022 by Jose Arguelles
Very disappointed they fill up and suppose to send someone for a pressure leak test I waited for them never call or show up .. now my brand new pressure tank and pipes broke cause they put a lock and never hook up my gas now im stuck with a 1700 dllrs bill to repair my water pressure tank and pipes
-
February 2022 by Kris Miller
Contract was incorrect on their end initially. No local contact for help (call center in India). Pushing back service until tank is dangerously low and then expecting me to pay extra emergency service fee.Unfortunately, I rent and can't change service provider.Delivery team is efficient and friendly, accounting for there only star.Service problems exist at corporate level.
-
February 2022 by Nikki Bergman
Terrible customer service. It's a third party call center that is hard to understand and communicate with. In an emergency situation, their service response time for their faulty equipment was 3 days. Their faulty gas regulator prevented my furnace from heating my house in temperatures that dropped into the teens. Because it's a 3rd party, out of country customer service provider, they offer no flexibility or understanding. It's robotic answers based on their screens. No personal touch or interest in your issue.
-
July 2021 by Michael Kohl
Worst customer service ever. Been trying to reach out to a manager in regards to metered service for over a month now. No calls back. Each time I call I have to start from scratch and spend and hour on the phone, only to be told is receive a call back shortly. The call never comes. They also like to hit your with surprise fees for anything and everything. Even if you have to pay more for propane GO THROUGH A DIFFERENT COMPANY! You'll be glad you didn't use Amerigas
-
March 2021 by Jacqueline Gutierrez
I would rate it in the negatives if that were an option. Horrible service, highly encourage to look elsewhere unless you plan on freezing to death before delivery is made and paying dispatch fees and labor fees left and right for no good reason. Not to mention you’ll never resolve any issues and no errors or delays are ever the company’s fault. You’ll sit on hold for an eternity and never get through to anyone. Prices are not even competitive prices.
-
April 2020 by Paul K.
Seemed like an OK company with service and delivery, however, would not match or even get close on price to all the other propane companies serving our area. In these difficult times, when gasoline in $0.99 and propane is offered at $1.29-$1.49, no way they should expect to keep their pricing at $2.49.
-
August 2019 by Samantha Pretty
BEWARE!!!!!! Corporate Office makes up rules as they go along, charging outragous fees and prices per gallon. After years with them, I had to pay when I ordered it this year because I did not want them running my credit and I have never been late paying them. Every year it gets more frustrating to have my tank filled. Beware!!!! The local office is great but the Company is the worst!!
