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March 2023 by a b
Ted went out of his way to help get my computer going. Really appreciate it.
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December 2022 by Diane LaPorte
Ted is great! He really knows computers.
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July 2022 by Ian Dahl
Ted and the fine foke at the Computer Refinery are the best. I’ve known Ted for years and he has never served me wrong in any situation. I’ve lived in, Montague, Lakewood Club, Muskegon and now in Grand Haven and I will make the drive up there to him any time I need computer help or to purchase one. Can’t say enough about his honesty and work ethic. You can never go wrong.
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July 2022 by Susan Dahl
Ted has always tailored his service to what I need and not what he'd like to sell. He is totally honest and fair in all he does. He is the "go to" person for all my electronic needs. He's like family.
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June 2022 by Paulita Rivera
Very polite and knows what he is doing did an excellent job and was very reasonable on his price. If you need any work done on your electronics I definitely recommend coming here. I know I will continue to come whenever I run into another problem
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May 2022 by Arlene LaDoux
As to the Computer Refinery - the review by Ant C is a misrepresentation of the facts, he was never a customer of the shop. In fact he was asked to leave due to his behavior- I was in the store at the time and felt threaten to the point I would have to call the police.Ant C's mother had brought in a laptop which she said her son had worked on and she could not get into it. The computer was password locked. His mother had called him an asked for the password which he gave, it did not work. After recovering the photos, Ant C came into the store and berated his mother and the store. It was explained about the password and he was not sure what it was. A new drive was put in and windows was reinstalled with transfer of the photos from the original drive. Ted the owner gave back the original drive and cut the price for the new drive-reinstalled windows-file transfer of photos. I have known Ted over 20 years, never had an issue, he has always gone above and beyond in all ways. The best computer tech I know. How can someone who never was a customer write a review. His mother was very happy and she got her photos and was offered no charge and would not have it. She paid half price and was not charged for the drive. I do not know how this would make this business a den of thieves nor over priced or poor customer service. The laptop turn around time was the same day, while she waited and was advised at each step during the recovery of her laptop and files. Ant C's review is to be taken with the above facts as not factual and a fabrication of the events, their are other witnesses.
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May 2022 by Ant C
This place is ran by thieves.you might as well just burn your money if you decide to go here, they will take unnecessary steps only to increase the cost of labor and make up stuff to do in order to waste time and charge you more. the items they try and sell you are twice what they go for in a retail store. avoid this place if you value quality service for an honest price.
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August 2021 by May Anjoenette Angos
They helped me with my computer problems even if I'm 8,400 miles away wow! Thank you so much. Keep it up ?
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February 2021 by Sluixs MC
Nothin wrong opposite day
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January 2021 by Charity Crum
Awesome customer service. The owner is knowledgeable, trustworthy, friendly & extremely helpful! Words cannot express how much I appreciate how he went above and beyond to fix my computer in record time and didn't charge an arm or a leg; I was even able to keep my first born child(wink, wink). Honest, hard working and loyal service providers are very hard to come by these days... but the Computer Refinery has it all. This was my one stop shop for my computer needs. Recommended, 100%!!!
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December 2020 by Googles User
Great service. Fast response, and has items for quick repairs at a fair price, for example... pci E Wifi cards, and good brands of power supplies for more higher end PC systems. Thank you again
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November 2020 by Titus Brandt
Brought my 8 year old computer to upgrade. Friendly staff and fair prices. Now my computer runs like a brand new one!
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November 2020 by chuck joe
I have been a very satisfied customer since he started in New Era many years ago and now he has his business here in Shelby.His work and knowledge of his business I believe he is one of the best computer guys in the market.I had him upgrade my computer again last year.When I need any work done on my computer or another computer, I will go and see him.
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October 2020 by Gary Grinwis
Expert advice and great service. I have known him for years.
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September 2020 by Linda Raeth
Ted, the owner and repairman is very knowledgeable and trust worthy. I would be comfortable taking any computer repairs to him. He even saved my laptop from hackers!
