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March 2024 by Michelle J.
Joe Ballor towing is one of the worst towing companies I've ever dealt with. I would not have chose them however I had no choice because of the circumstances. I would have been stranded if the cop that came to assist had not called them and got them there right away and then taken me home. I first went to their office on Friday March 23rd to sign off on an invoice so that they would release my car when the insurance company had it picked up. After doing so I asked if they needed anything else and was told no and so I thanked them and left. Today I received a phone call from my insurance company who informed me that Joe Ballor towing called them and would not release my car to the other towing service company until I came down there and yet signed another piece of paper to release the car. I then called Joe Ballor towing and spoke with a different lady from Friday who told me yes you need to come down and sign the invoice so that I can release the car to the towing service driver that's here to pick it up. I then said to her but I already came there on Friday and signed the invoice for you to release the car she then told me no you need to come in and sign it on the bottom. I then said are you kidding me I'm in Madison Heights right now at my work's office. Are you going to reimburse me for the gas money to come all the way down there and sign it again or can you just take my authorization over the phone to release it to the driver? She said no you must be present here at our office for me to release your car and I said okay fine and then I left and headed over there and signed the invoice. I then asked this lady if she needed anything else or was she all set and she said no I don't need anything else so I said okay thank you there goes another $10 (for my gas) and left. I was halfway home and then I received another phone call from the other towing service company telling me that Joe Baylor towing now wanted $75 to release my car to the other driver. At this point I was fuming and said OK no problem I'll head back there now and pay them their $75. I got back there and went into their office and told the lady what do you need now? She then explained that she needed $75 for the tow and that she couldn't bill it to my insurance company. I said you're kidding me again, this is a joke, right?! I then lit into her and her staff like a firecracker going off tossed my debit card at her, paid the fee, got my debit card and my paid invoice and walked out. After I walked out I walked back into the towing yard to find out what was happening with my vehicle. The driver who was taking his sweet time finally pulled the flatbed tow truck out and parked it alongside the row of wrecked cars rather then in front of my car. He then walked toward my car and was pulling my car key out of his back pocket. I said to him what are you doing you can't drive my car the radiator was punctured and all the fluid leaked out you'll ruin my engine. He responded oh I'm just driving it on to the flat bed that's not very far it won't hurt. Ivan said to him if you so much as turn that engine over even once I will hold you and Joe Baylor tone responsible for any and all damages to my engine or any parts affected thereof. Then he looked at the car and then he looked at me he looked back at the car and he looked back at me again and then he walked over to his tow truck cab got in and pulled it around and backed it up in front of my car and loaded it properly. He finally pulled it out of the yard onto the street that borders their towing yard and unloaded it as I watched him for the other tow truck to then back up and loaded onto their flat bed. This entire ordeal cost me 2 hours and $75 plus gas. I will never allow anyone to call Joe Ballor towing to pick up any vehicle I own now or in the future.
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December 2023 by Antonetta Berishaj
JD was absolutely wonderful. He was extremely kind and he made everything go super smoothly. I appreciated everyone at Joe Ballor that helped me today.
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November 2023 by Mary Linley
If I could I would give them 10 stars. Absolutely saved us when our car broke down while we were visiting the states. Towed us to the border and helped us out of a real jam after we had waited 6 hours for tow. The lady from dispatch was absolutely lovely. Our driver Dallas was friendly and knew exactly what he was doing. Made a very difficult situation 100% better with their great customer service!
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November 2023 by Chelsey Schroeder
Quick to answer the phone. Quick to get to me. The overall process was fast and efficient. Both employees I dealt with-the person who took myInitial call and the person who came out were both professional and friendly. I would definitely use them again and recommend to all.Service: Car towing
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October 2023 by Kaitlyn Funke
I called AAA for a flat tire on the side of the road. Twice I was told "they are on their way now". The second time, I asked them to inform the tow company that a police officer is wasting time sitting there waiting. I should point out, this was less than a mile from the tow company. I called the tow company directly, and was met with the most unpleasant woman ever. I reiterated that a police officer is sitting here with me and my toddler, waiting for this tow truck. "We didn't know that". Yes they did, because AAA told them, twice. I would say this is not their norm, but that would be a lie. I have lived in this area my entire life, and this is how it always goes. Office staff is rude. Once, I was forced to wait for 5 hours, in the dead of winter, with a 3 month old- at that time their office staff was rude as well. I cannot fathom how this tow company stays in business, other than its really the only one around here. Between the rude office staff, and the lack of prioritizing or worry about the safety of the customers. If you need your tire changed, call a friend. If you know someone with the capability to tow a vehicle a short distance, call them instead. Do not deal with the absolute miserable people in their office.
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October 2023 by Kaitlyn F.
I called AAA for a flat tire on the side of the road. Twice I was told "they are on their way now". The second time, I asked them to inform the tow company that a police officer is wasting time sitting there waiting. I should point out, this was less than a mile from the tow company. I called the tow company directly, and was met with the most unpleasant woman ever. I reiterated that a police officer is sitting here with me and my toddler, waiting for this tow truck. "We didn't know that". Yes they did, because AAA told them, twice. I would say this is not their norm, but that would be a lie. I have lived in this area my entire life, and this is how it always goes. Office staff is rude. Once, I was forced to wait for 5 hours, in the dead of winter, with a 3 month old- at that time their office staff was rude as well. I cannot fathom how this tow company stays in business, other than its really the only one around here. Between the rude office staff, and the lack of prioritizing or worry about the safety of the customers. If you need your tire changed, call a friend. If you know someone with the capability to tow a vehicle a short distance, call them instead. Do not deal with the absolute miserable people in their office.
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October 2023 by Jena Anderson
Josh Dobson was great! He was super patient with us (address lead him wrong at first) and super friendly. He hooked the car up to the tow super fast and arrived to drop it off not even 5 minutes after we got there. We greatly appreciate his quickness and his great communication with us! Thank you so much for your help and service!Service: Car towing
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September 2023 by Moonshine Mafia
Unfortunately, I have required towing on three separate occasions since May. Have used Joe Ballor all three times and from different locations. Have had different drivers and all have been fantastic. The most recent, a gentleman named Dallas from the New Haven shop, was incredible. A+. Would use with confidence every time! Thanks so much!
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September 2023 by Donna Ashcraft
We had to have are car towed this evening and I cannot say enough about this company. The guy that towed us was so professional and kind and truly cared about my wife and I . We were stuck and the car would not start . He towed us and got us home safe . Great company and Thank you to Devin for helping us.Service: Special vehicle towing
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August 2023 by UWZerokool X
Excellent service. They were quick to the scene. Brittany who answered the phone was extremely kind and communicated with me perfectly. Bless her heart. The guy who came to pick up the truck was knowledgeable and precise with the hookup and took all appropriate safety measures required to secure the truck and make sure no damage would come to the truck from the tow. I recommend them.
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August 2023 by Danielle Sawyer
The management of joe ballors is by far the most unprofessional and uncaring to the people they are suppose to be helping. I had them come help me on the side of M-53 when i ran over a screw to put my spare on for me. the man over torqued my lugs on the bolts and i have pictures to prove it and then blamed it on us saying “we didn’t know how to take the tire off properly”. when my fiancé was an assistant manager for discount tire for many years. they did not want to listen to our compliant, help us find a solution so i could get my car back on the road so i could drive to work, or take any blame whatsoever! All we asked was for the mechanic to replace our studs so we could put the tire on properly and they said “sorry this is not on us your fiancé went right and not left”. that is beyond insulting and i will never ever do business with them again. a real business would’ve refunded the tow because clearly he did more harm than good, send his mechanic when the car we parked to fix their mistake and we would’ve been totally happy. or even just fix it and not refund us. absolutely such a poor display of customer service dodging our phone calls and not wanting the deal with THEIR problem!!! If i could give negative stars I would. absolutely pathetic and luckily my fiancé who “turned the wrong way” was able to fix their careless and reckless mistake by their “trained professionals”. thank you for the headache to an already stressful situation and costing us more money and time. never call these people when you need help!! Brittany did not want to help us and mike who deals with complaints didn’t even want to talk to us on the phone because he knew they were just blowing us off and not wanting to deal with their own mistakes since its much easier to just point the finger and not take ownership. next time i will take the chance myself and replace my own tire. keep it up and you people won’t be in business long!Service: Tire change
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July 2023 by Allysa R
Came and got me in the pouring rain at night and was very polite. Thank you!Service: Car towing
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July 2023 by Darlene Burke
Very nice and professional people!! The young man was very sweet!!Services: Car towing
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July 2023 by Robert Balkevitch
Would have given a 5 star but the truck driver lied to us.Kid had an accident later in the day Friday. Tow truck driver hooked up the car. would not tow it to the collision shop and because they closed in 15 minutes or so. (the shop was about 5 minutes away). Said he could keep it at their yard for the weekend and it would only cost us for an extra tow. Come Monday i was given a huge bill for storage. Bottom line, truck driver lied to get our car to their yard to make some extra cash.
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July 2023 by kitkat3633 kk
Thank you so nick t. For getting my car out , and he didn't damage my car further. He was also very nice I would definitely recommend him to anyone. Ten stars ?
