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December 2023 by Jeremy Scott
Got a new line from cricket brought our own phone. The phone was not updated when we left. They told us that once we updated the phone it would work or we can come in and get the free phone that comes with new service since we started a new plan. Went in 2 days later because the line is not working still on the phone and they said you have to BUY a whole new phone OR start a new line to get the free phone.. which I did 2 days ago. The situation is very frustrating as is them not being able to do anything about nor being able to connect me with a manager.However the staff was polite and if there were no issues I’m sure it’d be a fine place to go customer service wise as long as everything works and there is no troubleshooting that needs to be done.
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September 2023 by Colten Vannatter
Place had great customer service gave great advice and helped find the right phone for us
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September 2023 by Paige Stein
Thank you so much to Desiree at Newaygo Cricket wireless , she is so nice and very professional! Totally pleased with all of it.
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August 2023 by Ed Cook
David has good customer service and was patient with customer learning new technology.
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August 2023 by Mariana Villatoro
Excellent service Desiree. The best rep ever.
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August 2023 by Christal Stotler
I would like to thank Danika and Desiree for their assistance with our upgrades
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August 2023 by Jaxon butler
Desiree was so helpful with my upgrade! Fantastic service
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June 2023 by Lethy Roman
David and Danika were awesome they went above and beyond to ensure I was satisfied while transferring providers. Great duo!
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May 2023 by Kaylee Danklefsen
Hands down the best experience I’ve ever had at a phone store. The reps were friendly and super helpful. So glad we made the switch!
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May 2023 by devin grimwood
Shout out to David he helped my grandmother get her phone sorted out.
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April 2023 by Corinne cameron
Excellent customer service and overall experience. The store manager Jorge is fantastic at what he does and is always willing to help in anyway possible. He was also very professional and I received top notch service, (which is rare these days).
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April 2023 by Becky Hartman
Jose helped me get my new phone set up. He was professional and courteous! Absolutely the best customer service I could’ve asked for! Quick, efficient and helpful!
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April 2023 by Casey Harvill
David and Desiree were awesome answered all my questions and was great customer service as well
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April 2023 by Jose Antonio
Jose and David took care of me thru out my visit, had me out with new phone in minutes, they even transferred my stuff and install case and screen protector for me !
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April 2023 by Daniel OBrien
My wife need help with a new phone. Excellent customer service.
