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April 2024 by Rich Denise VanGessel
Great customer service. Kind and friendly representatives. The bank is clean.
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August 2023 by Chelsea Dadd
Jazmin gave amazing service when helping us with our car loan. She helped make the process smooth and even got us set up with a mortgage officer within the company when we were looking to sell and buy. The entire staff is so friendly and helpful and welcoming.
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August 2023 by Hannah Hooker
My job banks with this bank. Therefore I am always going there. I have truly gotten to know all of the tellers and associates there. They are awesome! Constantly communicating any changes to hours or anything they feel we as customers should know! I truly appreciate their willingness to help!
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August 2023 by Austin Bredeweg
Independent bank of Newaygo is my go to branch to do my banking with. The staff here treats my finances as if they are their own! They are always there to help with everything I need and handle it as quick as possible, from loans to account discrepancies. My money is truly in the best hands!
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August 2023 by gavin Ledezma
Had an absolutely great experience! Iv never had a bank account prior to this, and they were extremely helpful and informative with every question I asked. And when I came for a loan a few months later, the loan officer, Rashelle was amazing. Even the tellers are great! I Love this bank!
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August 2023 by San Led
Newaygo Independent bank is one of the best branches in Michigan, the staff is always incredibly welcoming and are always willing to help and explain any concerns you I may have.I highly recommend this bank to others. Their Customer Service is Amazing!
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August 2023 by Martha Ledezma
Independent Bank Newaygo is my go to place for all my banking needs. They have the best customer service and go out of their way to ensure the customer is happy with their tranactions. I wholly recommend this branch for a home town banking experience! They definitely deserve this five star rating from me. Great job IBC Newaygo!
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July 2023 by Nikki Brand
Everyone has always been so kind and helpful at Newaygo Independent Bank! Especially Jennifer Magoon! She has gone above and beyond to help my family and I, even after hours! Ive been banking with Independent bank since my grandparents opened an account for me when I was born! I highly recommend Independent bank Especially Newaygo!
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July 2023 by Conner Antes
I had an amazing experience with Independent Bank. They provide outstanding customer service, offer convenient technology, competitive products, and exhibit strong financial stability. Their community engagement is amazing too. I highly recommend them for a hassle-free and secure banking experience. 5 stars!
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July 2023 by Tre Anna
Newaygo team has always been able to assist with any and all my questions and concerns. They exceed customer service with with family morals and outstanding solutions to our every day frustrations. Jasmine and all her staff really do care. I am so happy to have them for all my banking needs.
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July 2023 by David Pelton
Jazmin is THE BEST banker I've ever had! She's nothing but polite and helpful and has helped with numerous loans making the process so fast and easy. I send everyone her way!
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July 2023 by Dameon Simard
Our family has been banking here for over 30 years. We were charged an overdraft fee for a charge that was supposed to have been with-drawled weeks prior. I’ve been watching this account with eagle vision to make sure I had sufficient funds in case withdrawal was happening when I didn’t notice. Not even five hours I transferred money around and yet you still charge us a overdraft fee. This is ridiculous uncalled for and we will be moving on to Gerber credit union. No overdraft fees.! This bank has gone downhill quickly!
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April 2023 by Larry Smith
I have been banking with this organization since 1973. Absolutely no complaints in all my years of doing business. I especially love the staff in the Sand Lake Branch. Good thing they are not a "mega" bank nowdays!!!!
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December 2022 by Dameon S Spectrum Sound
Attempted to open up a checking account with online checking three weeks into still trying to access my account. Very poor customer service.
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December 2022 by Jane Bredeweg
Newaygo branch has very helpful people working there. Thanks Jazmin.
