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February 2024 by Dave Ross
Jaime is awesome!!
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February 2024 by Randy Dills
Great people.
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January 2024 by Rick Williams
Needed a new charger, and I received help using certain phone functions I did understand. Staff was very helpful.
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January 2024 by Hazel Bowling
They took care of me right away. I'm happy how they handled my problem
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November 2023 by Angella Hunt
Very helpful just didn't carry what I needed. Weird since my phone is carried by t-mobile but they didn't have a compatible phone...
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September 2023 by Carlos Gilberto Magana
Quick and easy. Excellent costumer service
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August 2023 by Nikki
A warning to SeniorsOn July 30th 2023 .We received a flyer from t-mobile that said get 2 lines for $25. Each and 2 free phones, as we were leaving the rep puts 2 travel chargers in the bag and didn't say anything after getting home we tried getting signed up with the app wasn't able to view the bill after spend a week with customer service still not fixed finally able to get on the website and there is where we found out the rep added a 3rd line for my watch and charged for the 2 travel chargers and put us on the Gold plan.It's been almost a month and still have 3rd line and still being charged for gold plan..The purpose Review is to warn Seniors about the guys at this store ..
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July 2023 by Donna Burland
Friendly service but plan on being there a lo g time.
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February 2023 by Joshua Lotsbaich
Jaime was the man getting me all set up. Quick and professional. Even with it being close to closing time he made sure to satisfy my needs first.
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December 2022 by Debra Simmons
They need new manager customer service is unacceptable Bad store won't go back there
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October 2022 by LaQuisia Ballard
I appreciate everything and all of the help I received from Wesley and his boss answered every question and concern I had. Appreciated guys!
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January 2022 by Ano Schwager
I went to this store and got great service at first. Came back because I never received service a hour before their posted closing time. We seen workers go inside the building and the door was locked.
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October 2021 by April Brown
Visited this location in an attempt to receive assistance with my phone that was not properly working, the sales rep. provided me with a few simple instructions in an attempt to recover my passcode and stated for me to call him from home so that he could reset the passcode. When I called the other person, I'm guessing the manager stated sales rep. was assisting another customer and he would have him return my call.After several hours passed I called again and was informed by the same person that the sales rep. "gone on break" and stated he would have him call upon his return. Weel here we are another day and yet no returned call. I am not happy with the switch from SPRINT to TMOBILE and seeking to end my services with them in the near future. I was sent a new phone and every since I rec'd it I have periods of time when the phone doens't ring, txt messages are delayed by days, calls drop and poor reception. I am over it. The location on 11TH Street should work on follow-up and providing better customer service even from the managers no reason why 2 people are in the facility and 1 is working with customers alone.
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October 2021 by April Barhams
Visited this location in an attempt to receive assistance with my phone that was not properly working, the sales rep. provided me with a few simple instructions in an attempt to recover my passcode and stated for me to call him from home so that he could reset the passcode. When I called the other person, I'm guessing the manager stated sales rep. was assisting another customer and he would have him return my call.After several hours passed I called again and was informed by the same person that the sales rep. "gone on break" and stated he would have him call upon his return. Weel here we are another day and yet no returned call. I am not happy with the switch from SPRINT to TMOBILE and seeking to end my services with them in the near future. I was sent a new phone and every since I rec'd it I have periods of time when the phone doens't ring, txt messages are delayed by days, calls drop and poor reception. I am over it. The location on 11TH Street should work on follow-up and providing better customer service even from the managers no reason why 2 people are in the facility and 1 is working with customers alone.
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October 2021 by Tricia Marlin
Had an appointment at 6pm at this T-Moble location. I have received multiple text messages confirming my appointment. I show up at 6pm and my fiancé goes in to check in and the man that was working said we could not be seen because we had no appointment at 6pm as they have not updated there system yet and are no longer taking 6pm appointments. My fiancé explained to the worker that we had two days to return our phones and really needed to be seen (which is why we made an appointment) and the worker still refused to see us even though we had an appointment. My fiancé came back and told me and I went up to the door to show the worker my three text messages confirming our appointment but the worker would not open the door for me. I waited patiently outside as I figured he was busy and would come to the door when he was done but he continued to look at me and not open the door. I think this was very rude and unprofessional. I at least wanted to make a new appointment in person so I know this wouldn't happen again. If there system was not working correctly, then I feel they should have called the customers who have 6pm appointment and let them know. I'm very unhappy with this t-mobile
