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February 2024 by Artworkbyprincess
I have been going to the niles, MI location for years. The staff their is always super helpful and patient. I'm an artist so i'm always sending them lots of stuff last minute.
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January 2024 by Tiffany Watson
This is the nicest UPS store that I have ever been to. I go there at least once a week, and every single member of the staff is always so kind even when I have a high volume of packages. They Go above and beyond and I wouldn’t want to go anywhere else!
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December 2023 by Bliss Front
This UPS store would not take my package because it was insured for more than $1,000 like most electronics. Keep in mind that they let me wait in the long line holding a big heavy box and then told me that. Absolute horrible customer experience. She said I could take to a UPS staffed facility (not the UPS store??) or give to a UPS driver (but not at the UPS store??). Avoid this place at all costs unless you have cheap chinese junk to return to amazon. Any shipments worth money take to FedEx.
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December 2023 by Padraic Canavan
Always professional and personable. Appreciate them being in the neighborhood.
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December 2023 by Gabriel Cain
Super fast and efficient.
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December 2023 by Eugenie Torgerson
The staff is knowledgeable and trustworthy. The technology of the Niles UPS store is up to date. I can depend on everyone there to help me out with whatever project I am dealing with.
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November 2023 by K S
Both my spouse and I on separate occasions have received rude service at this location. We are both kind and typically don't have these kind of issues so I know it's not us. Both times we received rude service was when we were returning amazon packages. We both felt as if the person was being rude and acting overly annoyed because it was amazon returns. Mind you, we don't hardly have amazon returns we may have a few a year. I would like to say we will avoid this location in the future but it's the only location in Niles and we shouldn't have to avoid the place because a few workers (maybe one) is upset that this is apart of their day to day, which we shouldn't be lashed out at which is outside of our control..
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October 2023 by TimeRider762
I Have a box here and I can do things with this address I can't with a P.O. box. I live 700 miles away, but work 10 miles away and it's so convenient having this address because I'm at work 99% of the time. But the real 5 stars goes to the employees here. They are so nice and professional.
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October 2023 by Teresa Mcwilliams
Everything is always done quickly and everyone is very friendly and knowledgeable.
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August 2023 by Jane Flanigan
This actually isn't a review. I just received a text from "UPS" saying my package is being held and I needed to go to the email address with my correct information. I never ordered anything & am not waiting for a package. SCAM
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August 2023 by Rose Eide-Altman
Fast, efficient service! I use it for all my Amazon returns, package mailing and copying. For the copying I just bring in a flash drive and they print the docs within minutes!
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April 2023 by Andrea Jones
Had an Amazon return, went in and was done in seconds. Jackson helped me no problem and was very pleasant.
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April 2023 by Tim McIntyre
I've tried to do UPS business here twice. Never again. Both times the owner and female employee are rude and not helpful at all, almost like your bothering them. I'll drive to Indiana before trying this place again.
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January 2023 by Karen Bosse
The store employee that waited on me was nasty and dismissive and refused to help me with a printed label. I will not go to this ups store again and won’t recommend this store to anyone.
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December 2022 by Maya Miller
Awful. Lost. Confused. Won’t take responsibility. Do NOT go to this location.