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December 2023 by Chaandan Phutane
Thank you Claudia, banking experience with her was “A” level.She was able to explain me every investment plans and answer all my questions and help me choose the plan fits me.
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December 2023 by Johannes Luluan
Claudia hanna is really helpfull, she get me register new saving and explain detail , and with patient. Costumer friendly experiences.
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November 2023 by Tim Williams
Erica and manager Heather were both extremely helpful and pleasant in assisting me with a wire transfer.
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October 2023 by Gretchen Wallner
Heather spent so much time helping me! Great branch
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September 2023 by David Petrouleas
We showed up to simply do a wire transfer and we’re told to leave as everyone is busy now. This put a damper on the closing of our home. I’ve never heard of a bank doing this their customers. Terrible customer service!
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August 2023 by Rocky Ali (ameralio4)
Please ask for Claudia! She is an angel and will go above and beyond for you. I will definitely be going back there because of her.
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August 2023 by Olivia Fry
Love this bank and all the friendly staff!! The manager does a wonderful job with all aspects of this branch.
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July 2023 by Tarek Dalou
Claudia was amazing. She answered any question I had at her full potential and assisted with all of my needs. Amazing work Claudia!
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June 2023 by How Min
Hello, my name is Hanae. I dealt with Mrs. Claudia Hanna. She helped me a lot. She is very wonderful, humble, and provides the best service. I chose her to be with me always in my banking consultations. She is wonderful in the truest sense of the word. Thank you very much.
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June 2023 by Houda Channel
Hello, my name is Hanae. I want to thank Claudia Hanna in particular. Her treatment is very wonderful.
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May 2023 by Z S
Souraya Saad went above and beyond to help me with my account. She’s very welcoming and makes you feel super comfortable to do business with B of A.
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May 2023 by Alicia C.C.
I was in Awe! First, while standing in line. I arrived 5 minutes before closing (My Apologies) Reggie was ALL smiles. As if he was hosting a fun event! There were, maybe 5 people ahead of me. The reason for my visit was, to show my ID to someone. There was an issue with my new card. I turned and noticed Heather, at her desk, finishing up with a client. I wanted to ask about the process and return the next day. She asked, how may I help? I hurried and explained. Heather said have a seat!!! It’s 5 o’clock! End of the day! We called the customer service line. And was on hold for a very long time. I apologized. I felt so bad. She said no worries! Afterwards, Souraya had finished with a client. Heather explained the situation to her, and asked me to continue to hold for a representative. Souraya says that department doesn’t close until 8 p.m. Someone will pick up. I’m sitting at her desk. Knowing they must want to end their day. I said I will come back tomorrow. Souraya kindly said, I got a feeling. As soon as you hang up, someone’s going to answer! So we waited. Their behaviors/attitudes made me forget it was their quitting time. I’ve seen and had great customer service before. I’ve never seen anything like this! I’d like to add Cathy to this review. The next day, I had to return. Cathy, cheerfully took care of me quickly! She also offered other products. One that I truly need.
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May 2023 by Maria Murillo
All the staff is great, they are really nice and all the information is really helpful. I totally recommend it Brand
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April 2023 by Sardar Kiki
This branch is the best branch I ever dealt with in Wayne county. Specially, Souraya is the person full of knowledge, she advises and answers all questions.Thanks Bank of America for having Souraya there to make the work faster and smoother.I would give 10 stars out of 5 for Souraya, if it was possible ?
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April 2023 by Rajinder Kaushal
Souray SaadShe was excellent and helped all my needs in a very nice and cutous manner.I would rate her service 10 out of 10. I will come for all my banking needs again from time to time. She has introduced me to the financial advisor Atephanie Borg and will see her on this Friday. Thanks for all the service.
