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August 2023 by R Miller
I first went to Orin Jewelers in Northville 20+ years ago when our former insurance agent directed us there for an insurance claim jewelry repair on my engagement ring. Orin Jewelers provided us with a new appraisal after the insurance repair was completed . In 2019, an updated appraisal was needed. We used a jewelry store in our town owned by a neighbor. We were happy to discover that the same appraiser from Orin also provided the updated 2019 appraisal at our local jewelry store. We were very happy with both appraisals fromThis individual and provided our insurance company with the updated information and new replacement valuation (X). In 2021, the ring needed to be resized but we discovered it could not be done due to an issue with the insurance repair done at Orin Jewelers and the ring was unable to be worn. In June 2023, someone we knew and trusted began working at Orin Jewelers and we decided to return there for some needed jewelry repairs on 3 different items. At that time, I also decided to upgrade my ring so it could be worn. I decided to have my diamond reset in a new setting that I purchased at Orin Jewelers for about $3100. I provided the past appraisals and GIA paperwork at the time of purchase of the new setting and waited for the ring to be reset which was scheduled to be completed mid to late July. When I picked up the ring, I thought it was beautiful. The sales associate provided me with the new appraisal and happily told me my ring had gone up in value. Imagine my surprise when I got home and discovered that my ring had actually gone DOWN in value. I brought in a ring valued at X and made a purchase of $3100 upgrade to be given a ring valued at $650 less than when I first brought it in before the purchase of a $3100 upgrade.I immediately contacted the store questioning this. The associate said she would look into it and call back. Several days later, I received a call with a convoluted explanation about the original appraiser no longer working there. The associate understood my distress and said she would look into it further. I then received a call from the manager using the same explanation about the appraiser and, in addition, the fluctuation of diamond valuation. He explained to me several times why I should be happy with my purchase. He asked what he could do to make me happy and, using his logic and explanation, I asked that the purchase price of the band be adjusted to align with his reasoning. He laughed. The manager said he was sorry I was unhappy and said he would talk to the owners. I have not been contacted since that time and I am sureI was only contacted initially in an attempt to stop me from giving an unfavorable review. I have provided all the information, appraisals, bills of sale etc to our insurance company to protect ourselves. I am not sure who buys a piece of jewelry for $3100 and expects to receive a piece back that is devalued by $650 of the original value but that is the case. Am I happy with how my ring looks? Yes, it’s very pretty. Am I confident of the value and authenticity of this piece of jewelry ? ABSOLUTELY NOT. Does it provide me with a sense of happiness when I look at it? Unfortunately no, not right now; but I am trying to focus on what the ring symbolizes and trying to forget the situation surrounding it. There are many independent jewelry stores to choose from in this area. Please learn from our error and experience. It is not worth the potential heartache and monetary loss. Jewelry is an expensive and meaningful purchase and I would NOT recommend Orin Jewelers as the place to do that.
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August 2023 by Cheryl Galesewicz
Recently my mom passed away and I went to Orin Jewelers to sell some of her jewelry. Allison was so kind and compassionate through the process! I’m currently working with Allison to have some of my Mom’s diamonds reset into new pieces that I can enjoy and pass down to my daughter one day. Highly recommend!
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August 2023 by Shannon Colby
Allison helped us pick out a new wedding ring after losing ours. She was so willing to give us all the time we needed and knew so much about each diamond! I would highly recommend her if you're shopping for a new piece of jewelry!
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August 2023 by Win Wang
Family-owned business that continues providing great customer service. Greg and Jennifer showed a wide selection of jewelry in advance, to narrow the choices for my wife making the final decision. It was a very comfortable, convenient and fun experience. Definitely consider highly for all future purchases
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July 2023 by Susanna Gerlach
Fantastic experience at Orin Jewelers! Carole was amazing, a joy to be around. She was great with my daughter getting her ears pierced for the first time. Very patient, walked through the whole process. Definitely will be back! Thank you so much! God bless?
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July 2023 by Trevor Moore
I will be recommending Orin over anywhere else after my experience shopping for an engagement ring. Greg and Jennifer did a great job personalizing the experience and giving unbiased opinions. They brought in a few different diamond options to make sure we got it right and I never felt rushed. I was quoted a much better price here than another jewelry store that carried the same setting. Quality options, honest salespeople, great experience overall
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July 2023 by Jody K
We went here to get our 10 yo daughter's ears pierced and Carole was AMAZING! My daughter REALLY wanted her ears pierced, but builds things up in her head. Carole was the BEST at calming her and making the experience perfect! Thank you SO much!
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July 2023 by Lauren Stefforia
I highly recommend Orin Jewelers! Allison went above and beyond in walking us through everything we needed to know to find the perfect engagement ring. She answered all our questions without any pressure and kept my now fiancé informed through the entire process. We will definitely be back for any future jewelry needs!
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June 2023 by Mary Guilfoyle
My family had been a long-time client of Dearborn Jewelers while in both Dearborn and Plymouth. When they closed and handed us to Orin Jewelers, we were concerned we may not receive the same level of client care. Our concerns were unfounded. We couldn't be more pleased with the welcome, care and remarkable client care. We have found a lifetime jeweler in Orin and will happily spread "good rumors" and recommend our family and friends. Many thanks.
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May 2023 by Marney Wolf
The staff at Orin is not only knowledgeable but so caring and helpful too. It’s our one stop shop for all things jewelry. Whether you are just need your ring cleaned or are looking for the perfect gift that will last generations, Orin has you.
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May 2023 by Austin Tucker
Very happy with the service my fiancé and I have received at Orin. Jennifer is amazing and helped us pick out the perfect ring while staying within budget. We highly recommend Orin to anyone looking for a great selection and service.
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April 2023 by Carmen Elam
I entrusted my wedding ring to Orin for repairs. The craftsmanship was beyond exceptional! I've had my ring repaired at another jeweler and was quite disappointed. If you want your jewelry done right the FIRST time, visit Orin Jewelers in Northville. You'll be happy you did!
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April 2023 by Andrew Reed
Joshua was wonderful to work with and very knowledgeable. We appreciated the teamwork across the staff rather than a competitive environment. Many helpful perspectives and candid assessments rather than sales first and service later. We will continue to use Orin and value their approach to a good selection of options for service of existing pieces and sales from their lovely collection.
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April 2023 by Marisa Zito
We had an incredible experience shopping for engagement rings! Orin had a huge selection of all different bands, center stones, etc and were able to provide above and beyond. Allison was patient and explained everything every step of the way. Working with her and Jenny was very easy and I appreciate the experience! Thank you for helping us create such a beautiful ring!!
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March 2023 by Mike Warrick
I had my Mom's wedding ring (from 1940) repaired. They did an outstanding job. They went over and above what I expected them to do. And very reasonably priced.