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October 2023 by Domenica Ingles
Shout out to the amazing Hayden! She was warm, welcoming, knowledgeable and a pleasure to work with.Loving the Hokas we bought but, celebrating the superior client service Hayden offered us.Run, don't walk, to see her!
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October 2023 by Sandra Matthews
My husband and I have been buying our shoes here for almost 4 years now. We genuinely enjoy the service and the selection for running shoes is large. We use the shoes for work so we swap them out every 6-7 months. The last couple trips to the store they were out of the size for the first couple shoes we picked out for him which was disappointing. We still settled for a shoe that worked out well so that is good. And the return policy is within 60 days so it was reassuring for us when we had to buy a brand we were unfamiliar with due to them not having the size in the shoe we were looking for. Additionally, if you purchase something as their rewards member your must use the reward within 6 months and although we buy shoes about twice a year we always miss the rewards deadline because more often then not it’s 7 months before we make it back, so that’s kinda disappointing. Overall it’s a good place and I’m going to keep coming back because I like the brands they offer, the selection, and the service.
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September 2023 by Pamela Apap
Very impressed with their customer service at the northville store. The woman that helped me was amazing! I have never been fitted for shoes before. She used their 3D foot scanning technology, to fit and measure the unique shape of my feet to make sure my shoes fit me properly and felt good. I am very happy with both pair of shoes that I purchased. Thank you for your help Annabelle
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September 2023 by Sunny Girl
Super helpful team! The foot scan is the best! I took my older family member in to get a good pair of walking shoes and the sales person was incredibly kind and patient during the entire process of scanning, trying on shoes, etc. Highly recommend!
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September 2023 by Anna Tromblay
The customer service was excellent. The employ did an awesome job, she had alot of patience and was very knowledgeable.She spent alot of time showing me different shoes and answering all my question.I was just diagnosed with arthritis in my knee and needed a good shoe.
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September 2023 by Kathleen
I visited the Fleet Feet-Running Fit store in Northville to select a new pair of shoes. The associate that helped me was friendly, knowledgeable, listened to my concerns and helped to select the best shoes for my needs. I am very happy with my experience and my purchase.
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August 2023 by d S
I went to buy some running shoes after I called to confirm hours.. When I went inside I wasn't greeted and had to go up to the counter for help, there was a Afro-American guy who didn't acknowledge me and another gentleman I believe named Zach. I told them I'd like a foot scan and to look at some shoes.. The African American guy looked at Zach and never made eye contact or spoke to me, he gestured towards me as if he didn't have time or couldn't believe I was in the store. This made me feel unwelcome.. Especially when the same individual walked around me after I was waiting for my shoe selection and asked another customer if they needed help and joked around with them.. I feel maybe his customer service and kindness wasn't the same towards me...That being said, once I did get helped, Zach did explain the foot scan, and bought a selection of shoes out for me to try. I ended up picking up a pair just for the time and effort to help me.. I never did get the email to become a member, that was offered.. I drove 30 minutes to get to the store and was a little disappointed with this, but the shoe selection was good, the store was clean, and Zach appeared knowledgeable the about subject..I don't think I would go back or recommend because of my personal experience, doesn't reflect on the company, only that particular employee.. I work in a field that I have to deal with people so I know how your attitude can mean everything.
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August 2023 by norman maclennan
Drove from Southgate to Northville due to web site stating they had my shoe size in stock 11 4E extra wide When I arrived sales assistant informed me that I must have looked at site wrong that they were not in stock. Assured me they ran wide tried on the 2 E wides they had barely able to get foot in them She then asked if I’d like to try on a different brand in a D width. Fleet FEET please update your Web site it is still showing as in stock at Northville Mi and train you associates carry more widths in your inventory You need more than one brand Brooks which run narrow and more than one model
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August 2023 by Sara Dietz
Wonderful experience. Friendly workers who know what they are talking about, and who take their time with you. I walked in feeling incredibly anxious to be there, yet walked out with new shoes, knowledge as to why there were the right shoes for me, and happy that I made the decision to stop in.
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August 2023 by Celina (personal)
Armani helped us out, scanned my son’s feet and knew exactly what shoe to bring out for his wide, flat, no arch feet & it was the perfect one! They felt so good on my son’s feet! It was the winner! Sold! Thx, Armani from Northville, MI!
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August 2023 by Jeffrey Nardecchia
Fleet Feet in Northville is a very nice, comfortable shop. I am a big guy, so I would normally have avoided a store like this because I would have assumed I was not their type of buyer. Thankfully my wife's doctor recommended Fleet Feet, as we have both purchased shoes there and we have had fantastic service both times we have shopped here.
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July 2023 by Emily Blanchard
Fantastic experience. Gavin at the northville store was pleasant, knowledgeable, and exceptionally helpful. I told him the brand I wanted (hoka) and my needs. He measured my feet, brought out 2 styles that fit my requirements, and answered all my questions. I was in and out within 20 minutes with a pair of Clifton 9’s. I highly recommend this store and particularly Gavin if you’re in the market for new shoes ~ especially if you need some guidance.
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July 2023 by elise gobie-socotch
Great service with a smile! Got the proper fit in a quality shoe. Have had 5 foot surgeries on left foot. My feet need all the help they can get! I recommend a trip to Fleet Feet! Ask your Podiatrist for a 10% off coupon!
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June 2023 by Jody Sherwin
Shoes and inserts seem really comfortable and the sales staff were helpful! Enjoyed getting feet scanned so I knew what we needed to purchase. Thank you!
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May 2023 by AJ Kaiserauer
I'm so glad I found this place. I've been struggling with sciatic nerve pain for months and my physical therapist recommended to go here to make sure I had the right shoes for my feet and for how I walk. I met Annabelle at the store and she was absolutely incredible. She used a device to scan my feet and then went over all the metrics explaining all the things I wanted to look for in a shoe and how important the right custom insole was as well. She was very patient and happy to answer all my questions about everything.I went with the Hoka Bondi 8 which I had actually tried previously a few months back but didn't like due to the foot pain it caused me. Sure enough Annabelle had me try it with custom insoles instead. They made the shoes fit and work perfectly. Extremely comfortable and supportive. I'm able to walk my dogs and start getting back into my regular routine now. I can't thank them enough for the knowledge and expertise they shared with me.
