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March 2024 by Sarah Naurato
If I could leave less than one star I would. Which is unfortunate because I come here often for amazon returns but this was my first time interacting with the two employees that I did today. The most uncomfortable and awkward experience with an employee that led to an even more cringe worthy experience with a male manager. I know customer service is dead in general but this experience makes me have no hope. I did email the corporate contact us email but would love to discuss this further with someone other than the two employees I dealt with March 7 at 3:19 pm!
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February 2024 by Not Me
Rude clerks, always standing around making you wait.
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February 2024 by Alan Fawaz
Rude staff ! You lost our business.
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February 2024 by Katrina Soutar
Wow!!!! Easiest shipping experience ever and I had a challenging package. Will be back for sure. Staff was extremely friendly too!
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February 2024 by Kortne Lee
This new store manager is horrible. This is my 4th time coming in here and he has told me incorrect information. I come to this location frequently for amazon returns and I was told previously by the manager that I needed to come in with my amazon return packed although it was a “No Box No Label” QR code that I am familiar with doing. I mentioned that my Amazon return did not needed to be boxed but he insisted that it had to be and he will not take them as is because they were wine glasses. They were already in their originally product box. I came this morning to return them after I have waited long to find a box. The young lady that helped me this morning told me that they did not needed to be packed and that she had to take it out of the box for it to be consolidated into a bigger box with other amazon returns. She was very helpful and understanding of my frustration due to the MANAGER telling me incorrect information. This is not the FIRST TIME he has told me wrong information.
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January 2024 by John Foley
I was fortunate enough to have Lindsey assist me in sending a set of skis, a set of ski boots, and a sleeping bag to my son in Arlington, Virginia. I did not have anything wrapped or in boxes. She was courteous, quick and friendly. She’s a credit to her local UPS store.
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December 2023 by Stephen Emsley
Kiana and Kristen are top notch!
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December 2023 by Karen Martin
Lindsey was SUPER helpful and patient. The Amazon QR return codes I had were for Whole Foods and she helped me cancel them and re-do them for UPS Store (for 5 items!). She’s a rock star and that store is lucky to have such a helpful and efficient employee.
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December 2023 by Jody Jones
We sent a letter out of the store six days ago to a recipient in Northern Michigan via UPS. Stopped by the store today to inquire about arrival because tracking indicated still in Petoskey UPS. Was advised by staff there was nothing that could be done over the weekend as no manager in the store. When I asked if there was a manager on call who may assist I was told a flat “ no”. Now we have to wait until 11 am on 11/20 when manager returns.
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December 2023 by Teionna
I wish I could give this damn store 0 stars!!!! I was a consistent customer at this store and I no longer will be coming here anymore!! The associates never know what they’re doing, they charge different prices for everything . The managers shouldn’t even be a manager because he acts confused about EVERYTHING! It’s always someone in this store who doesn’t know 100% of what they’re doing. And then IF they even have employees they don’t know anything. THEY ARE ALSO ALWAYS SHORT STAFFED . They need a WHOLE NEW ownership and management. I DO NOT RECOMMEND THIS STORE DONT WASTE YOUR TIME.
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November 2023 by Kasia Stelea
The most pleasant and helpful UPS store in the area. I never feel rushed when I come in with multiple packages and need to sort out a label situation. Also, technology more advanced than other places: they have a scanner to read barcodes, which other UPS stores do not have.
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November 2023 by jenny berghoff
The whole team here in Northville are the best. I always receive EXCEPTIONAL SERVICE FROM DAVID. He is always treats each customer with kindness. I will not go anywhere but here. Thank you for great customer service.
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November 2023 by Erin Barritt
Lindsey was so helpful. It was such a pleasant experience. It so nice to see such great customer service.
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November 2023 by Kristan Hale
Lindsey went above and beyond what was necessary to provide me with exceptional service and she did so with a joyful spirit. Thank you, Lindsey!
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October 2023 by Heidi Sheffield
I use this UPS location at least once per week. I have worked retail in the past and know how challenging it can be to do customer service right. I hardly ever have to wait in line and am in and out in no time.On Friday 9/22/23 I came in with just a minute before the store closed—We had no idea the Victorian festival was happening that day and it made us late.David and Jaime stool made us feel welcomed, even when my husband had to look up the ups number for our return and it took longer from our end to get things done. David and Jamie were especially patient with us and I really appreciated that.In terms of speediness, I think the Northville Post Office could learn a thing or two from the UPS Cady Street location.
