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December 2024 by Kaitlyn Doctor
My dog loves going to Camp Bow Wow and I can tell he’s well cared for while he’s there. I know he gets plenty of playtime because he’s so tired when he comes home. I’ve had other daycare locations tell me my dog is too high energy to be allowed to play with the other dogs but we haven’t had any issues with that here. They do a great job at making sure the dogs can play together safely. It’s been a huge relief to have a place that my dog can “vacation” at whenever we’re away, whether it’s just for the day or longer!
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December 2024 by Deborah Leblanc
Clean facility; knowledgeable staff
Clear communication
Thorough process
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December 2024 by Jacci Van Hook
I like the convenience, plus I can drop and pick up my dog any time.
Ginger enjoys her social time here too!
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December 2024 by Erin Vargo
My German shorthair mix loves going here! The staff truly care about the safety of dogs and people alike. Such a convenience knowing my fur baby will be cared for when I leave for work or vacation! <3
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December 2024 by Sandi Beckwith
Absolutely love the staff and care my dog receives. Love being able to peek in on my dog while away. Would recommend to any dog owner.
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December 2024 by Caitlynn Christiansen
I would never recommend Camp Bow Wow Norton Shores for anyone’s dogs. This morning, while trying to find somewhere to park for my daughter’s Lil Kickers class, the parking lot was overfull and spots were super limited. A Camp Bow Wow staff member very aggressively informed me that their parking was for their customers and I was not to park there. I understood, and asked if I could pull into the spot to turn around.
While turning around, I witnessed a new mom with a young baby being screamed at by the staff member. The staff member told her multiple times how “one of their dogs would bite a child” and when that happened, it would be on her and she would be going to hell. Multiple times while being yelled at this woman was sworn at. It was absolutely ridiculous. If someone is that emotionally escalated over something as trivial as parking, I do not think they have the capacity to keep a calm head in the event of an emergency with dogs. I could never imagine feeling comfortable leaving my pet with someone that acts that crazy.
On her way out, my mother was also yelled at and confronted by this woman. It was completely unprofessional and unnecessary, as my mom was leaving anyways.
This afternoon, I messaged their Facebook page and was given the owner’s phone number to call regarding her employee’s conduct. I started the conversation by stating I understood the parking situation was frustrating for everyone, and that they should have ample parking for their customers. What I cannot agree with is that employee’s conduct and being allowed to scream and swear at people, especially a visibly distressed new mother. To my complete shock, the owner let me have it about the parking lot, how Lil Kickers was causing her problems, and how the staff member was justified. It is clear that the kind of behavior exhibited by the staff member is learned from the owner.
For all my pet parent friends, I would highly encourage you to look elsewhere for any needs you may have.
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December 2024 by Sophia Davis
I was going to camp bow wow to inquire about services when I seen a crazy employee out in the parking with a bucket and sign screaming “you cannot park here” and telling a woman with a car seat that she is “going to hell”. This behavior truly made me sick. Would never recommend, and would never trust them with the care of my dogs will look for services elsewhere!
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December 2024 by Allison Genson
I was attending a soccer class in the suite next to camp bow wow with my 18 month old child. As we were getting out of our car and entering into the building we had to witness AN EMPLOYEE OF CAMP BOW WOW speaking very poorly/inappropriate to a mother carrying an INFANT car seat. I was absolutely sick at the sight of how unprofessional she was considering this is a new location for our camp and an unfamiliar parking situation not to mention it is public parking. After witnessing this preventable/inappropriate behavior I will NEVER recommend this business to anyone nor would I ever want to use the services of someone who could speak so poorly to a new mother to the point where she was emotionally distraught, also causing the business next door to lose business over her selfish act. If you cannot handle a parking discrepancy, how can I trust you to properly care for my dog? If I could give this a 0 star, I would. It costs nothing to be kind, do better.
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December 2024 by Elizabeth B
My dog loves coming here! He gets super excited to see the staff. Reasonable pricing, clean, and good communication.
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December 2024 by Margaret McFarren
Everyone has been friendly and helpful. I love that you can check in on your dog when they are there with the cameras that are set up.
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December 2024 by David Bramen
They have a great staff of friendly and dog loving people. They also have cameras in ALL the play areas so we can go online and watch the dogs play while they are there if we chose to. It is another way to keep our minds at rest while we are away from our little fur babies.
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December 2024 by Greg Wing
Really care about your dog.
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December 2024 by Stancie McClellan
Bingo is very excited to go to Camp!
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November 2024 by Els Richardson
The entire staff seems really friendly, and the building looks clean. I love that I can watch my dog on the camera. He isn't the only one with separation anxiety, lol. I also like their process to see if your dog will be a good fit. They make sure everyone will be safe, both new and old.
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November 2024 by Kaitlin Zies
Super nice staff (Caitlin is the best!), dogs are always happy to be here and come home exhausted from playing all day!
