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December 2023 by Karl Ibershoff
Trisha provided us with excellent support and wise counsel in assisting with the resolution of a potential scam resulting in no loss of funds.
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November 2023 by Vicki Schultz
Trisha was amazing! She spent 90 minutes with me and was so very patient. We got everything taken care of that I needed to and she even helped me with a few things that weren’t even her job. She was awesome and I greatly appreciate it.
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July 2023 by Alec Wilder
THIS ATM TOOK MY MONEY AND DID NOT RETURN IT TO ME OR PUT IT IN MY ACCOUNT. I USED THIS AS A COOP ATM SO I DO NOT EVEN HAVE AN ACCOUNT AT THIS CREDIT UNION AND THE DOLPHIN ACCESS NUMBER SENT ME STRAIGHT TO A VOICEMAIL SO NOW I HAVE NO IDEA HOW/WHEN I'M GOING TO GET MY MONEY BACK AND I NEEDED TO PAY MY BILLS AND IF THEY'RE GOING TO GIVE ME THE AMOUNT THAT I HAD IN THE MACHINE AND THEY NEED TO GIVE ME EXTRA IF I HAVE TO DRIVE ALL THE WAY BACK OUT TO THIS ATM WHEN THIS IS NOT WHERE I NORMALLY AM.
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January 2023 by Therese Ringelberg
I called Phil Bacalia from Community Choice in Norton Shores. He was very helpful determining the value of our Motorhome. He invested time in us. So grateful. His actions proved he cared.
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December 2022 by Corkie Carlson
Trisha at Community Choice did an amazing job of helping me get my Loan, she was kind and very informative and walked me through all the paperwork! Thank you Trisha for being such a great help!!!
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November 2022 by Honest Review
I cannot say enough good things about the manager Phil Bacalia, and the rest of the staff including Mackenzie. They always greet you with a smile and the most cheerful welcome.Even if they have a client in front of them, they take the time to greet you while you are in line. They are beyond courteous, always helpful, and no matter the subject matter, even if they need to get another office involved, they take the time to do it so as to take care of me. You can tell the staff is well informed and know their banking products.That branch is a keeper, they make the Community Choice Credit Union organization look very, very, very good. Customer service is a dying brand, but not at Community Choice Credit Union, this Ellis Road branch in Norton Shores is proving that, and I love the Community Choice Credit Union organization for this.For anyone reading this review, if you are looking for an organization to do your banking, I highly recommend Community Choice Credit Union, they are a wonderful organization who will definitely meet your banking needs, this is from someone that has been with them for many years.Vicky C.
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November 2022 by Sheala Rollenhagen
I always get friendly and helpful service at the branch office. My only complaint would be the lack of ATMs anywhere near me. I have to drive to Muskegon to deposit any money in my account.
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November 2022 by julia walsh
Can't say enough great things about this credit union! Friendly people, great service and great rates!
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October 2022 by Brandan Hosko-Estler
Great place to take care of any financial services, they give great financial advice. Definitely a great financial place for any and all needs from personal loans and auto loans to debt consolidation and mortgages. Definitely recommend for anyone looking for an awesome Credit Union!!
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June 2022 by Kimberly Starling
The service and representatives we're very pleasant and i was given many different options discounts and products to choose from for all my banking needs and overall the merger with first general is proving to be so far a good choice for and with the community.
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June 2022 by Aiyana Cooper
Phil and MacKenzie are absolutely amazing. It has been the best decision I have ever made switching to Community Choice Credit Union for my banking needs. Thank you to the staff there!!!!
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June 2022 by Chris Brissette
This is my bank of choice. Customer service is outstanding and they always make you feel like part of the family. Wether it’s personal banking or investing in the future, Community Choice CU is the place to go.
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May 2022 by Kelsey Ferencsik
After speaking to a horrible customer service representative over the phone regarding a fraudulent charge on my debit card, I stopped into the Ellis location. I was greated when I walked in and was helped by Deborah. After explaining to her what happened she did everything she could do to help with the fraudulent charge. The charge was pending and had not posted so she had to do a lot more digging. She went above and beyond by finding the phone number of the "company" SP Plugtech... Which ended up being a false phone number. There were a few more things she checked and enlisted the help of her coworker Phil. He was also fantastic. The two of them worked hard together to get my problem solved while engaging in friendly chatter with me. Phil had issued me a new debit card on the spot! They were both so friendly and helpful... And the credit union smelled fantastic!!!! Thanks to Phil, I will be ordering the Driftwood Breeze! These are top notch employees. I will skip calling the 1-800 number from now on and just go see Phil or Deborah ?
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May 2022 by Brandan Hosko
Great place to take care of any financial services, they give great financial advice. Definitely a great financial place for any and all needs from personal loans and auto loans to debt consolidation and mortgages. Definitely recommend for anyone looking for an awesome Credit Union!!
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May 2022 by Melissa Avery
I have been a member since it was GenTel Co Credit Union. My husband and I have dealt with Mackenzie a couple of times and she has been very helpful. She is now our go to person at Community Choice Credit Union!
