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January 2024 by Michelle Bickman
Went in with a brake issue on Dec 5, 2023. Frank called and said they initially found a broken brake line and a rear line was misrouted. There was never any fluid in my driveway. Quoted me $700. My husband came in on the 8th and test drove the vehicle and it was not any better. Frank did knock $400 off the charges. It took my 65 year old husband, 4 hours with a floor jack, to fix the brakes. These certified ASE mechanics had a lift and 3 days.I worked for an auto parts store for about 2 years. My husband has worked on cars since he was a teenager. I am ASE certified in brakes. The problem was the caliper pins were seized up. Which was evident as soon as you looked at them.Never did they say a thing about the caliper pins. Did tell me they would have to continue looking thru the brake system for another approximately $2K.After I posted my review the owner called and apologized and asked me to take it down. Then said they fixed my gas tank gauge for free. The gas gauge still does not work, just as the brakes were not fixed. Honesty goes a long way.Frank made the age old mechanics mistake of thinking he had a woman who knew nothing about cars. We could have fixed this ourselves, and eventually did, but we don't have a lift and are both too old to be crawling on the cold ground.
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December 2023 by John Tolley
My repair facility for 15 yrs. Fully trustworthy.
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September 2023 by zackeriah ruiz
Dan and frank are amazing guys quick and reliable
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September 2023 by Michele Woodring
I had a tire sensor come on, while I was on the highway. I pulled into Norton Shores Automotive. Frank was wonderful! He checked my air pressure and tire for nails, made sure all of the rest of my tires had the proper pressure. I was so very thankful for him taking the time out of his busy morning to help me! The waiting room was very clean and I even got to visit with their adorable dog Luna! Thank you so much! You saved a girl on her way to work!
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September 2023 by Jacob Anderson
These guys got my car right in. Have been working with them for years. Thanks for the great service.
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July 2023 by Jonathan Harris
These guys are great! Ever since I found them I’ve used them for everything and recommend everyone I know to them. They’re honest, nice, efficient. 10/10!Service: Exhaust
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June 2023 by Matthew W.
I have had several vehicles worked on here. I've had oils changes, breaks, vehicle tune-ups, and several other odd jobs completed. Always have had a reasonable expectation of time frame, and always felt that they had my best interest in mind if additional issues did come up.
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May 2023 by Daniel Long
Ever since we moved to the area we started using Norton Shores Auto for all of our auto repair needs and have not been disappointed. The folks here are honest and let us know that they couldn't recommend us repair our 2004 car after we had managed to run the cars oil out by going over the mileage recommended for the next oil change.The recommended repair was well over the value of the car and they couldn't really guarantee to any degree that the engine wasn't going to work properly moving forward.Ultimately, if you live in the area or need a repair shop for your broken down vehicle I highly recommend stopping in here and giving these folks a go, I don't think you'll be disappointed by their work.Services: Oil change
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April 2023 by Armas Soorus
A friendly, knowledgeable and honest business that did great work on my truck. I will be back.Services: Auto tire replacement
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February 2023 by Los Dog
Not a great experience unfortunately . They’re just like every other shop who tries to nickel and dime you. I needed simple work done. oil change/ a leaking brake line on the passenger front side/And an exhaust leak fix(or possibly swapping muffler/basic Michigan vehicle maintenance) if need be. Once they heard I didn’t wanna partake in their 120$ diagnostic fee they ironically backed out after my truck sat there for 1 week untouched then into week # 2 before they “didn’t wanna touch it anymore” They pick an choose what jobs they want or don’t want. Wishy washy is the feel I got from this place.Service: Auto maintenance
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December 2022 by R Kirschner
Honest, quick. Have no complaints. Late model vehicles last a long time if maintenance is kept up in a timely manner. Not the cheapest. But is that best for a vehicle you want to keep on the road??
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November 2022 by Nathan Carpenter
My catalytic converter broke randomly as I was driving through Muskegon. They were conveniently located right off the highway so I pulled into their parking lot. The two service techs were incredibly helpful in diagnosing the issue. Since I was in transit to Howell, I wasn’t able to wait for them to order a part and do the work. However, they were able to recommend me to a local exhaust specialist who got it fixed up for me. Though our exchange was short, I would return to this shop for any repair needs just based off the humanity and respect I was shown by the service personnel. That’s something that can be hard to find these days.Service: Exhaust
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October 2022 by Jace Tischer
I have been going to this place for over 4 years and will not take my vehicles anywhere else! They are honest, trustworthy, and have never steered me wrong. During my routine oil change I asked to have my brakes replaced because I thought they were going bad and they said I had a little more time left on them which gave me more time to save more coin to get them replaced during my next oil change. Also, the front desk lady is a sweetheart and a gem!
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October 2022 by Jeremy Tracey
Above and beyond!! These are some of the best people I’ve worked with in any industry. This is where you should take your car if you want fair prices, high quality work, and great customer service.Services: Auto engine diagnostic
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October 2022 by Jessi L S
Very friendly, competent, fast and fair!They fixed my issue promptly, didn't add on things that didn't need to be done, and didn't over charge me for the services provided! I will ABSOLUTELY bring my vehicle there again and highly recommend them! ⭐⭐⭐⭐⭐*One month later...Friends, let me tell you about Norton Shores Automotive...not only did they fix my issue, they saw me same day and didn't even charge me!! Granted the repair was minor and didn't require any parts, but still, what amazing service!! This is my second experience with this business and I am more than satisfied, I am impressed, with every aspect. Pay attention Muskegon because this is what a business should be! Special thanks to Kris for taking the time to help and offer personal recommendations! Way to go Norton Shores Automotive! ⭐️⭐️⭐️⭐️⭐️ AGAIN!!!!
