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December 2023 by Debi Guzman
Neil was extremely helpful today. Saved me money on a plan and helped debt an additional line for my daughter-in-law at a cheaper price
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November 2023 by Andy G
Always good when I go there!! Today the boy named AP went way over the top and above to help my send back my old phone! Way to go bud!
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September 2023 by Tammy Groeneveld
I went in yesterday with a couple different problems, and Jay got me right on track. Every employee was very nice, as some of them also helped me. Overall a very good experience, and I noticed that they were also very good at attending to other customers, as I was on there for a good amount of time. Would definitely recommend ?.
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September 2023 by Tyler Ervin
Holly, AP and Jay all were wonderful help while I came in to get my screen protector replaced! Jay made some funny jokes that made me laugh. Holly had excellent customer service skills. Jay greeted me and told me that they would take care of me even though the system was being slow/buggy. Totally recommend getting helped by these awesome employees!!
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August 2023 by stacey denman
Neil, at T Mobile on Harvey st in Norton Shores, not only helped, he worked through all of the set up. It was great that I needed not to worry about phone being set up correctly.
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June 2023 by Ehan Yost
Dr J and Rico were absolutely amazing in helping me transfer over to TMobile. Highly recommend this location for any services!
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May 2023 by JOSHUA CHAVEZ
I came in here this morning with my wife to pick up new service and buy a pair of new phones. Rico was prompt and super helpful in getting us set up. He got everything on my wife's old phone transferred over to her new phone and made sure everything was working for us before we left.I watched him multitask us and two other customers at once even while one of them was being kind of rude to him. He was professional the entire time and went above and beyond to make sure I got my rebate for bringing over our existing numbers.All in all it was a great and painless experience with an awesome team member.
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April 2023 by Andrea Lopez
After having problems (and I use that word mildly here) at the Sherman location, I went to the Harvey Street location and it was a complete difference! I had to go back there about 3 times and 4 different people helped me out during those times. Every one of them were amazing! Rico, Neil, Holly and one other guy who's name I can't remember. You guys are amazing! Thank you so much for helping me get my situation under control!
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April 2023 by Thomas DeYoung (Dobzilla74)
Neil helped with my family plan and internet services and I cannot give a more glowing review. Took the time to explain every step for me and help me get the phones for me and my kids set up and running. 10 outta 10 would buy from again.
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April 2023 by Lindsay Postema
My boyfriend and I have been going through straight talk for a couple years now and we were debating on switching due to our service being so bad. We weren’t sure how to go about it and we had so many questions because all we have ever used was prepaid phones. Rico really helped us out with the process and made transferring all of our stuff on our old phones over to our new ones smoothly. Highly recommend Rico if you have no clue what you’re doing because he will definitely chime you in on what is best for you and your needs.
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February 2023 by Tammy Morris-Robinson
Came here to get new phones and a cheaper plan, I got that and more! Walked out the door paying $100 less every month compared to my previous bill with 4 new devices. We wouldn't have made this happen without the help of Rico. He went above and beyond to satisfy our needs, and even exceeded them. If you are looking to switch carriers or get good customer service, come here and see Rico asap.
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February 2023 by Amelia Marshall
Both of the gentlemen that me were amazing and extremely helpful. I bought a watch for my daughter and myself. They helped to get everything set up and working properly. Thanks a lot Rico and jaylen for the amazing customer service.
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February 2023 by Matthew Geiger
My name is Matt and the employee greeted me right away and was very helpful. Very great at his job, and came in for Information and he sold me on a watch. Rico was his name and he was very great and helpful
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February 2023 by Curtis Chambers
Just switched phone service, to me a very complicated process to bring over and setup all my phones. Rico made the process sooooo easy and simple. Honestly, Rico is probably the best screen protector applicator I have ever seen!
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February 2023 by Bethesda Baptist Church
The time I spent here was very calm and reassuring. Between the relaxing environment and the amazing help from Rico, Neil, and Jaylen I was thankful to have been able to enjoy the experience after dealing with such terrible customer service at Verizon.
