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February 2023 by Tiger Lilly
They have very kind and helpful staff. They are a local credit union that gives back to the community.
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December 2021 by Menchii
[Redacted]
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October 2021 by Charles Lee
This is by far the worst credit union I have ever delt with! If you plan on trying to use the online banking, save yourself the trouble and go anywhere but UP State Credit Union. I have called and reset my online information more times than I can count. To this day I still can't access my account. IT'S GARBAGE AND IM DON DEALING WITH GARBAGE!
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September 2020 by Susan Gleason
The Norway Branch siphoned off 95.00 of my money in dormancy fees, during the pandemic when they were closed.
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January 2020 by Mark Sertich go
Very easy to work with,Kathy was patient with us and took care of all the details.
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June 2019 by Michele Small
The new online app is terrible. The banking app has 2 major flaws
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December 2018 by Randy Simmons
I have banked with this place for a little over four years. The employees are great at the location, they will do whatever it takes to ensure awesome customer service. At this point you're probably wondering why the one star, let me explain, about a month ago my wife and I went on Ticketmaster to buy tickets to see Bob Seger in concert in grand rapids. The cost was a little over $1,000 for really good seats. When we went to check out we we're routed to a third party site who took our payment. Not Ticketmaster! I immediately called the bank and told them to cancel the transaction, the person working the phone said it had to come out because it was autharizau. I never authorized a third party to take money out. Fast forward about three weeks into the fraud investigation, Kathy from the Escanaba office called me and said she would be returning my money. That's great and all accept now the concert was sold out. She then tells me that the company or person can dispute it and they will again take my money. Well today I get the phone call that the individual disputed it and they were going to take and give them over $1,000 out of my savings account for a concert that my wife and I couldn't see. When asked if the resolution officer was in for the fraud department was in they said that she wouldn't be in until Monday. No assistant or anyone else to handle this problem. They took my money gave it to a fraudulent individual and that's that. My wife and I are closing accounts and moving to a bank that won't Rob us.
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February 2018 by Tiffany Gerwig
A friendly place for all your financial needs! U.P. State Credit Union finances anywhere in the 906!
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December 2017 by Ryan Milligan
I called norway branch hour for drive thru 9-12 arrived at 10am closed 2 weeks b4 xmas. Little more than 5 years ago i had a teller Penny screwed up through out her day. Instead of owning up to her mistake pulled 400.00 out of my account never called to ask me what deposit i made or even explain the situation to me. Instead i start bouncing check end up having over 100.00 in over drafts fees. Only explanation I was given was there was a correction on my account and I'm responsible. Well today was the final straw. I will b closing my account... The only reason i gave them a star was to give my review
