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February 2024 by Scott Culver
Catherine is Great Salesperson, great sense of humor, aimed to make the customer happy. We were completely happy with the experience. We would recommend shopping at ABC of Novi and seeing Catherine for a wonderful shopping experience!
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January 2024 by Jim McGonnell
Spent alot of money over the years here. Won't go back. Pretty bad when a delivery company dictates your ability to please you customers after your store manager makes a mistake.
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January 2024 by Scott Guscar
I can no longer recommend this retailer. They failed to honor the extended warranty which we purchased on a LG refrigerator. Spent months trying to resolve while ABC pointed fingers at contracted repair shop. Ultimately had to settle with LG and go with another brand that was not purchased through ABC Warehouse.
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January 2024 by Elissa Potter
Cathy is the BEST! Very helpful! Full of the know! Thanks again!
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January 2024 by Ray Thompson
Just upgraded to a new 85” tv with the wonderful help of salesman Jeff Johnston.!! Jeff was able to answer all my wife’s questions & concern. He knows all tech on the tv’s & sound bars. Ask for Jeff Johnston, @ the Novi store for superior customer service ??.
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January 2024 by Michelle Campbell
My sales person, Mary K., went above and beyond helping me find a refrigerator. She made sure that I had the correct measurements which made it easy for me to make my choice. She was knowledgeable, patient, and understanding to my needs. Also, the delivery men were very professional at delivering and removing my old refrigerator. I was extremely satisfied with ABC Warehouse services. Thank You,Michelle Campbell
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December 2023 by Lisa M.
Purchased a service contract with them. Called two separate times about two different issues and set up an appointment for the earliest time, which was a week later. BOTH appointments were canceled THE MORNING OF the appointment!!! These guys don't want to work. Horrible service!
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December 2023 by Denise “DODY” Johnson
I have a great sales person who I only deal with named Joann. I gotta say I go in for one thing and come out with other items. She is always on top of all sales and bargains. She also knows details about the items you are pursuing that are helpful. Delivery in the past has been a bit trying. I recently purchased a new washer and dryer GREAT PRICE!!!. The delivery was a little rocky because I was expecting a call in advance with a substantial window. Thank God for a Ring doorbell where I was able to communicate with delivery. I had a relative around the corner and she was there within 8 minutes. Once they got going the delivery guys were very nice, professional and really did a great job. This was a great ending . The store itself has the best pricing and deals around. I only shop at the Novi store. The addition of furniture and mattresses is great.
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November 2023 by dr5281
Cathy K was our sales associate and she was great. She was very knowledgeable and answered all of our questions. We bought from her because of this. Thanks Cathy.
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November 2023 by Geo Capelo
Never been disappointed. They will always work a deal with you. Look for John in Novi, he's been there forever and he does what it takes to save the customer a few extra off floor prices whenever he can.
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October 2023 by Nagur Babu Sunkara
Worst experience. Sales guy sold to me with $40 charge, updated 4 days later it will not be delivered as it's from clearance.Got $40 back has paid $70 for u haul. And not given charger. Has visited again to collect but got not working cable. Has visited again to collect working one.It's 30 miles two way, so did 120miles travel with $70 additional uhaul charges. On top of it very negligence response as giving at free of cost.This experience in ABC Livonia MI center.
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September 2023 by Anne Dudley
Joanne Buffone from ABC Warehouse was so helpful in assisting me to select a refrigerator.She exceeded my expectations!!She is at the Novi ,Mi store.
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August 2023 by Charlotte Wilsher
We have been working with Jeff Johnston at the Novi store on a kitchen appliance package since March 2023. Jeff went above and beyond to assist with our selection, best recommendations and also helping with dimensions since these were replacement appliances.Jeff was fantastic to work with. Our issue came down to the installer and the pre-measure to ensure the appliances would fit prior to ordering. The installer confirmed, and we ordered. However the oven was way too big for the current opening, thus creating an issue. Thankfully, Jeff addressed this issue and helped with a replacement oven. This took a couple of months to resolve due to the unique size we needed. Jeff stayed with us through the process and accommodated a return and re-order/delivery of the new oven.Our experience at the showroom with Jeff, and the ABC delivery team was excellent. Caution on the installation team - their experience with appliance installation is new. They were friendly and polite, but a true appliance installation expert is recommended when retrofitting old appliances.I would recommend this location and Jeff Johnston.
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July 2023 by Darlene Faber
Joannee at ABC Warehouse in Novi was extremely helpful and nice to deal with! Took great care in getting us our appliances! Thanks Joannee! Also the delivery team was very nice and did a great job!
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July 2023 by Marilyn Kahldon
Salesperson was extremely helpful and knowledgeable. He sold me a refrigerator and I'm very happy with it. I would buy from him again.
