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March 2024 by Jessica Taber
We had a very poor interaction with a cashier today. My husband wanted to exchange a pair of jeans ordered online. They were still in the clear plastic packaging and my husband never even tried them on. The woman pulled them out and saw there wasn’t a tag. Then she smelled them and said “they’ve been washed, I can smell the detergent” and gave us a look like we were lying about never opening the bag. I said “weren’t they in the clear plastic bag still?” She said “Yeah, but that can be opened and resealed”. She basically accused us of lying even though we returned the pants exactly how they were mailed to us. She made a big fuss about figuring out what kind of jeans they are since there wasn’t a tag. Besides, the return policy says all you need is a receipt to return jeans. We are loyal AE customers and were extremely disappointed by how the worker treated us. She made us feel like we were doing something wrong and were liars.
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February 2024 by Courtney Beeman
April is so helpful! Found two great pairs of jeans and she assisted in finding the right size and style.
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December 2023 by T. Cummings
12/12/2023; I visited the Novi, Michigan store today and told the clerk that I wanted to exchange a pair of jeans (poor fit) that I had purchased on 12/05/2023; I had the receipt with me and showed it to the clerk. I had worn the jeans one time. The clerk told me that American Eagle will not process a return on worn clothing. This response from the clerk set a negative and uncertain tone for evening -- the clerk proceeded to assist me with finding a replacement pair and I tried on several other pairs while wondering if she would be giving me the exchange in the end. They did allow the exchange but after leaving the store, I looked at the back of the receipt and the return policy was printed on it stating that if you are not completely happy with the purchase to simply return or exchange it with your receipt. So, I am not understanding why the clerk flatly and without hesitation told me they would not accept a returned worn pair of jeans when the policy clearly states the opposite. I am thankful that I was able to finally exchange the article but disappointed at the negative interaction with the employee.
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October 2023 by Nkemdilim Onwudinjo
Nice customer service!
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July 2023 by まりお
I have no issues about the clothes there. My issue is when a cashier is full on texting on her personal phone while ringing my stuff up. Just thought it was unprofessional.
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June 2023 by Jill Marie
Nice selection of things
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June 2023 by Roberta Underwood
Great deals!! good variety of shirts.Lots of summer colors
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March 2023 by annalise connelly
The employee there (I think his name was Kyle) was so beyond helpful. I always hate shopping for new clothes but he made it super easy and ending up finding a pair of jeans that fit perfectly!!
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March 2023 by Navaneetha uppu
Visited this in Twelve oaks mall. Sale was running and I grabbed few clothes for me.
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December 2022 by Eric Syversen
Clean, great staff
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August 2022 by Carol Beyett
My favorite womens flannel shirts ever!
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July 2022 by Chris Colon
Good fashionable clothing. Staff friendly and ready to assist you at anytime during your shopping experience.
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April 2022 by Rene Salazar
Good store ☺️ good price$
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April 2022 by Kimberley K
Cute stuff just noticed they are becoming more pricey
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April 2022 by J Robbins
No one asked if I needed hlep