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April 2024 by Theresa Mara
Terrible service. Charged way more than last visit. Product not delivered when promised. It's been over 2 weeks and still no idea when glasses arriving
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March 2024 by Carrie Turner
Seen Dr for new Rx. Every one was nice. Glad to text notifications that my trials were ready. That's the best. I'll be back soon for glasses.
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March 2024 by Rebecca Gill
Wonderful experience! Had my exam and the doctor was fantastic and I got two pair for much less then what I paid and SVS
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December 2023 by Amanda Stuky
Been going to Americas best for a while now. A few weeks ago I went in as I was having issues with my one of my eyes. I was seen by the doctor that said I had an infection but he couldn’t give me a prescription and that I needed to use lubricanting drops. After about 10 days and it not getting better I went to a different eye doctor and I have an ulcer. Will not be going back. Would rather pay higher price for more quality eye care.
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December 2023 by Kanya Toupin
Very rude when we walked in. Daughter had an appointment. Was told after filling out info that she couldn’t be seen because of her age. I should have left after hearing how she addressed people on the phone… How she spoke about them with other staff… The eye rolls, the attitude from the “Can I help you?” Like having an appointment was an inconvenience to her.I have worked primary and specialty care and I never, no matter how short staffed, stressed or whatever; would be or could be rude to patients. My daughter is 10 and even made a comment about it when we got to the car! Horrible service, unfriendly and incredibly rude.
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October 2023 by Jason See
I had a fantastic experience at this store! The staff was welcoming and knowledgeable, guiding me to find the perfect frames. I highly recommend this store for anyone seeking stylish and high-quality eyewear.
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October 2023 by Kyle Dougherty
The front staff are extremely rude. You can tell they do not like their career path choice. The eye doctor I saw was nice and knowledgeable. Good luck!
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September 2023 by Christine Fedorick
I love the doctor at this office! I have followed him since he was at Lincoln park. The staff was super nice and friendly as well
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September 2023 by Renee Dillon
Came in for an adjustment and the young lady who came to fix my glasses made them like new. I will be coming in for my next pair to this office.
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August 2023 by Julia Youngblood
We absolutely love this location and the manager! Everyone here is so nice and helpful, we absolutely recommend the drive just to see these smiling faces!
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March 2023 by James Matthew
I’ve been wearing glasses & contacts for the majority of my life, so throughout the years I’ve had many experiences both good and bad amongst all the places I’ve gone to. I am honestly so glad I went here for my eye exam and to get glasses bc I am happy with my experience. The doctor and staff were very helpful and I felt did a great job guiding me through the entire process to make sure I understood everything and got the care I needed.
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March 2023 by Kai Boyd
Incredibly kind and knowledgeable staff. The support staff helped me find 2 affordable pairs of stylish glasses. 10/10 recommend!
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March 2023 by K P
I had to call THEM to get my glasses. Also the doc doesn’t come in til around 10 but they sure will let you make an appointment for the time they open and then keep you sitting there while you wait.Been to Americas best all over the US and this one is absolute trash.
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February 2023 by Kellie Sarlow
Consider a different America's Best location than this Novi office. Staff are not at all knowledgeable in regards to billing and insurance matters. One staff member will tell you one thing, then if you call the next day another will give you a different answer. I was asked to pay out of pocket in full for a glasses order and also my contacts order. I have insurance that is in network with America's best, but the office staff are incompetent in entering details to access it properly. I was asked to make calls to my insurance and then be reimbursed, all because workers at this branch are lazy and unprofessional in completing their tasks. Odd to me, is how other branches easily are able to complete my orders.
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February 2023 by J R
Dr. Kedrick is wonderful! The most in depth exam I've had with America's Best I felt like my eyes were in good hand. The ladies who helped me made me feel great about my choices. I can't want for my glasses.
